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4 - 9 of 463 reviews
Reviewed November 10, 2016

The smelling of the halls and rooms needs to be improved, placing deodorants, air fresheners or something else. Overall good service and excellent breakfast. Convenience location for travelers that needs to spend the night waiting for the flight.

  • Stayed: November 2016, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank luisn674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 21, 2016 via mobile

There was a nice stay before our night flying to los cabos!!! it was a smooth stay close to some restaurants and to the airport. I would definitely stay there again.Our check in was at 3pm we got there earlier and the receptionist was so nice to let us check in earlier.

Stayed: September 2016, travelled as a couple
Thank Pummba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 13, 2016 via mobile

Hotel rooms are in bad shape, all piece of furniture are damaged, funky smell and dirty carpet. I suggest pay a bit more and skip this spot. $1050 on tuesday.
Breakfast is avarage and descent.
Computer service room needs newcomputers all usb ports and keyboard are busted.

Stayed: April 2016, travelled on business
Thank danyvoid77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan T, Guest Relations Manager at City Express Monterrey Aeropuerto, responded to this reviewResponded April 14, 2016

Dear danyvoid77,

Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence and give our guests the best of us. We are working hard to keep our furnitures in good shape, regarding the computer service room, we do actually have both computers working in the best conditions we can provide.

At Hoteles City your needs are known and attended with passion, we hope to welcome you back again.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2015

I would stay here again.

CONS
This is indeed a budget hotel, approx. $89. The website offers airport shuttle, but that is not true from airport to hotel. From hotel to airport, only if you reserve and, according to receptionist, if you apply (not sure what that meant).

Hotels in the airport strip use one taxi company. They do not have meters and charge whatever they want, there is nothing posted. After the trip the driver will tell you how much they typically charge for the trip and then pressure you for more money saying, "It's up to you if you want to give me more.", with the sheepish look.

Lobby and hallways are not air-conditioned. There is a lot of airport noise and there is also quite a bit of construction going on.

This is a cheap business hotel that attracts employees from companies on a shoe string budget.

Rooms are very small, smells a bit muggy and the water pressure is low. Sometimes there is hot water and sometimes not (who cares in this infernal heat in Monterrey).

Too far from the business district, downtown or anywhere else for the matter.

PROS
First and most important for me-The hotel chain believes in equal opportunity. A large part of their staff, including receptionists, are hearing impaired and many cannot speak. American Sign Language is American not not Mexican. There is a big difference. I was very impressed and happy to see that this company values all people and encourage their employees to see their disability not as a handicap but as a gift.

The staff was very friendly and professional. Always willing to help when asked specific questions. By this I mean, if you are wanting to buy some water or snacks you need to ask specifically if there is something VERY close by. If not they will call a taxi and send you 30 minutes away and the fare will be $15-$20 roundtrip. There is a 7-11 almost 10 feet from the hotel. The 7-11 has much to be desired.

The a/c in the room is good, it does the job.

WIFI is good, not great. I usually was able to connect at a 1.5-1.75 mbps. Not good for streaming, video conferencing or online schooling.

Breakfast buffet is ok. Scrambled eggs with some type of protein, refried beans and corn tortilla chips. That is all hot food. Then there is a good variety of cold cuts, cheeses, breads and pastries (if you are from USA understand the Mexican pasties are not as sweet as we have come to expect. They are a bit bland and dry). There is a very nice yogurt bar with toppings. Mango, papaya, bananas and apples for fresh fruits. Coffee, milk and orange juice. Not too bad.

Proximity to the airport is less than 5 minutes away. Don't look for a shuttle, just hail a taxi.

Recommendation:
If you stay at City Express ask for the room that is at the end of the hallway. My room was very quiet and I could not hear outside noises.

Very budget friendly.

Stayed: October 2015
Thank Rangellalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Monterrey Aeropuerto, responded to this reviewResponded October 21, 2015

Dear Guest
Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us.
It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the transportation service, this kind of comments help us to improve our service and get a better service.
Thank you for your comments and we hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 14, 2015

Friendly staff. Rooms were spacious enough (better than expected). Wi-Fi was very slow and non-existent at times (didn't work the first night). Shuttle doesn't run at night so took taxi but is close to the airport. Shuttle in morning was later than planned but still got to airport in plenty of time.

  • Stayed: March 2015, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Monterrey Aeropuerto, responded to this reviewResponded March 19, 2015

Dear Michael,

I am writing to apologize for the inconvenience during your stay and the incident with the service wi- fi, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment.
I hope to give us the opportunity to have you back again and give the service you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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