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Savings alert! 10% below average rates

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Reviews (219)
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16 - 21 of 219 reviews
Reviewed January 14, 2017 via mobile

Property is just "ok" these days...

I stay here a few times a year on business as is very close to my office.

Pros:
Friendly staff
Comfortable bed
Good linen/towel quality

Cons:
Rooms could get better cleaning
-3 days I was there did not get vacuumed... I know this because same carpet crumbs near bed there every day
-baseboards/walls/carpet edges dirty could use a deep clean
-maid service inconsistent...I.E. 2 days they did not even replace the room coffee, don't even set clock to correct time, etc
-room service food quality poor...just not high grade food
-odd they swipe credit card at checkin but then for room service they had to come up & swipe card...why it was not able to charge to room I have no idea
-first night I there heater worked & next few nights no matter what I put thermostat on was cool air only...I don't think it controls anything!

Overall is ok but hotel could use a good cleaning overall.

Price average for other hotels in area so since is not a huge bargain could be better.

Stayed: January 2017, travelled on business
Thank JKK123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 17, 2016

Value for the money paid, free Wifi available.Location is great and it is closer to the shopping mall
An average comfort level overall , From the reception till the room facilities.
may be best to get rooms in a higher level.

Room Tip: 3rd to 7 th floor
  • Stayed: December 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Eldho2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 20, 2016 via mobile

The strongest points it has going for it are two things: First,the location. Right across the San Agustin Mall which has everything from Chilis, Starbucks to a Cinemex movie theater. Theres also a lot and i mean a lot of restaurants by the shoulder on both sides of the avenue. The hotel has a shuttle and can transport you to roughly 4 miles to a near destination,so thats good as well. The other strong point is the WiFi. Its unbelievable! I had Netflix running on a Roku, plus two ipads running youtube at the same time and i didnt have a lag at all! It also reaches the whole room. The hotel lobby and the restaurant right next to it are pretty nice looking. Didnt try the food, so i cant really give an opinion. The pool is medium sized, so its ok. The rooms are really spacious. The pillows are soft and comfy. The bathroom is also roomy. Cable tv,a fridge, and a desk round it out. They also have room service if thats your thing. Overall, i would recommend this hotel in a heartbeat!

Stayed: September 2016, travelled with family
Thank ringmav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 22, 2016

I just stayed for one night and the room was super clean, awesome pillows and mattresses with an impeccable bathroom. I did not have breakfast for an extra cost which I really regretted it. The buffet looked super good with good variety of fresh food. I have no doubt that I will stay here again for two more reasons: It is a safe and nice location in San Pedro and there are fancy restaurants and shops near the hotel.

Stayed: August 2016
Thank Madam71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 17, 2016

This hotel is a excellent place to stay for business or family. The location is excellent with only a short walk to the San Agustin mall and "Main Entrance" the actual entrance to the plaza filled with nice restaurants. Getting back to the hotel, the staff is friendly, the rooms were clean with all of the amenities you would expect. Also, the restaurant is reasonably priced, and has good food. I will definitely make this the place to stay for upcoming business trips to the Monterrey area.

  • Stayed: August 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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