They are the undisputed king when it comes to bakery and confectionary and they serve some of the best breads, cookies, pastries, sandwiches and patties. The hampers they sell are really value for money and comes with nice presentation.
But with time, their staff has become arrogant, unfriendly and not bothered for the customer. Recently had a very bad experience where i was refused the service for some snacks from the bakery while I was sitting at 1st floor. The manager himself committed to service the snacks to the first floor when I got them billed but later refsued. In addition, the service was extremely slow and waiters were very arrogant and disrespectful.
Management really needs to focus on the staff and their professionalism as selling the good food alone is not sufficient in the hospitality domain.
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