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Reviewed January 17, 2018 via mobile

They’ve provided everything that was on our mind.
Nice food, kids menus liked by our kids. Spa, pool, kids Heidi club with lot of care and program...
Staff were very friendly and helpful, making most complicated wishes done in a minute.
Real family environment.
We were happy, kids were happy.

Stayed: January 2018
Thank Goran N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LKoefer, Geschäftsführer at Heidi-Hotel Falkertsee, responded to this reviewResponded February 17, 2018

Dear Goran and family,

thank you very much for your feedback.

We are very happy that you enjoyed the Holiday with your family so much.

We hope we will see you again in the Heidi Hotel

Your family Köfer and the Heidi Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 19, 2017

We visited hotel at the beginning of March. It is very nice family hotel with good service, pleasant stuff and great food. Ski slopes are suitable for beginners and children.

Advantages:
-Direct access to the ski slopes
-100% presence of snow on a such heigh
- Not overcrowded place

Disadvantages:
-There is no chairlift and cafes at the ski zone.

Gennady, Moscow.

  • Stayed: March 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank mgkeramika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LKoefer, Inhaber at Heidi-Hotel Falkertsee, responded to this reviewResponded March 20, 2017

Dear mgkeramika and family!

Thank you very much for your review.

We are very happy that you enjoyed the stay with your family so much.

We hope we welcome you again in the Heidi Hotel

Your family Köfer and the Heidi Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 12, 2017 via mobile

We enjoyed a perfect week before Christmas at Heidi with our 2 children (6 and 2 year olds). Everything is well thought to the tiniest detail to cater for both kids and adults. The rooms are cozy and comfortable, very clean and family friendly. We stayed in Adler's room with a stunning view over the lake and sunrise.

Food is excellent. We appreciated especially the kids table which is set one hour before dinnertime which allows parents to enjoy a quiet dinner while the kids have fun at the kidsclub. The entertainers at kids club were awesome, and the activities fun for all ages.

Pool and spa is a must, after a ski day. Kids have their own shallow pool with plenty of rubber toys and a water slide. Adults can enjoy the spa nearby.

A lot of care is taken by Kofer family for the young visitors which significantly contributed to our dream holiday with Heidi.

We just can't wait to come back next year for another perfect winter holiday.

Stayed: December 2016, travelled with family
Thank Kyia13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LKoefer, Manager at Heidi-Hotel Falkertsee, responded to this reviewResponded March 20, 2017

Dear Kyia13 and family,

thank you very much for your great review!

We are happy that you enjoyed a perfect week in the Heidi-Hotel and will come back netx year.

Best wishes to you and your family

Your family Köfer & the Heidi-Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2017

The name already suggests that everything is kid-oriented, and it lives up to that promise. For families with kids up to their early teens, this hotel has all the facilities, entertainment and activities to keep the whole family entertained. And as all parents know, entertained kids = relaxed parents.
The hotel has a separate game room to separate the kids from the adults during dinner time, which gives the adult a precious hour of peace and quiet. For the rest, kids rule, and most activities are focused on keeping them busy. Once a day there is an activity for adults who don't ski, but other than that and lying in the spa there is not much entertainment for adults.
The ski facilities are decent, but geared towards kids and beginners. Hard-core ski experts won't be challenged by the slopes, but they wouldn't come here anyway.
The rooms are spacious and clean, and the food is of a higher level than you'd expect from such a hotel. Buffet breakfast and lunch are good, but the sit-down dinner dishes are definitely the chef's masterpieces.
Overall, it's a hotel that tries to be everything to everybody, and that's of course never entirely possible. Teenage kids loose out in between the childish games and the adult-only quiet zone in the spa, but most family members will enjoy a relaxing ski vacation in the beautiful scenery.

  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank gravendeels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LKoefer, Inhaber at Heidi-Hotel Falkertsee, responded to this reviewResponded March 23, 2017

Dear gravendeels,

thank you very much for your lovely review.

We are happy that you had a nice holiday in our hotel and enjoyed it much.

Best wishes

You Family Köfer & the Heidi-Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 17, 2016

We stayed at this hotel for three nights with toddler boy (3 years old) and a baby girls (7 months). The stay was very pleasant and mostly everything was really easy for us. Strollers were always at our disposal as also all the equipment for swimming. Our son learned his first tunes on skis on hotel's private magic carpet. The four of us enjoyed a sledging on hotels sledges.

Indoor playroom was great. We were very satisfied also with child/baby care.

Our son also liked very much the food and tried some stuff, he never tasted before. We got also all the food for our baby girl. The food for adults is ok and mostly there is plenty of it.

I highly recommend it to everyone with small kids.

  • Stayed: March 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Yanate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LKoefer, Manager at Heidi-Hotel Falkertsee, responded to this reviewResponded March 20, 2016

Dear Yanate with family.
Thank you very much for your rating.
We are very satisfied that you enjoyed the stay with your family so much.
We hope we will see you again in the Heidi Hotel
Your family Köfer and the Heidi Hotel team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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