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Reviewed May 20, 2018 via mobile

I needed a hotel last minute and this was the only hotel available for two nights. We were happy to have a room but now realize why it was available. The first room we got was a King on the second floor. It was dusty, bathroom was not clean. The air conditioning was tiring off and on all night making the room super cold and then super cold. Kept waking us up. Then in the morning it was super loud, you can hear every door slamming, the room next to us had the alarm clock going off for over 15 minutes I guess no one was in the room. You can hear everything through the walls. We got moved to a room on the 4th floor for the second night. It was quieter and the air conditioner was better. But the bathroom wasn’t clean, sheets smelled like bleach. There is no room service in the evening. There is no place to sit outside when their rooftop bar isn’t open in the evening. It was not a pleasant stay to say the least.

Stayed: May 2018, travelled on business
Thank SunandMarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick S, Front Office Manager at Four Points by Sheraton Victoria Gateway, responded to this reviewResponded May 22, 2018

Dear SunandMarg,

May I thank you for visiting the Four Points by Sheraton Victoria Gateway and providing us with your valued feedback.

Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit.

With regard to the Rooftop Patio, please be advised that it is a seasonal restaurant, opening late May and coding in the fall. The Patio will be open 11 am – 9 pm in every day during this time of season.

I was also concerned to learn that you were disappointed that we were not able to meet your expectation due to noise and cleanliness of guestroom. We will definitely discuss with our management team to seek for an improvement.

We do hope that in spite of your disappointment, we will have the pleasure of welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 25, 2018

Stayed at the Four Points to be near a meeting in Langford. Very nice place. The staff was very accommodating, the rooms clean, and the hotel is very convenient to popular retail establishments. Next time we stay in Langford it will be at the Four Points.

  • Stayed: April 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ted K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 10, 2018 via mobile

I am very well travelled throughout Canada and the us for work. I have stayed at this property countless number of times.

The rooms at the hotel are very clean, very nice gym but above all world class service. Front desk staff are amazing and go above and beyond to ensure your stay is the best it can be.

I can’t recommend this hotel enough. You won’t be disappointed.

Stayed: April 2018, travelled on business
Thank Ashton K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 30, 2018

I like to stay at Sheraton's - its predictable and always good. This one has its own flair and is in great location with its own amenities. Rooms are spacious, staff are friendly and helpful. Common areas and business use area easily accessed. Easy to get to, free parking.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 14, 2018 via mobile

We stayed at this beautiful hotel for a mini vacay.
Very easy to find with ample parking. The foyer was bright and clean with fantastic staff that welcomed us.
The room was warm and clean with a large shower, firm but comfy beds, complimentary coffee/tea, free wifi and a large tv.
There is bar, restaurant, pool and hot tubs on site with Costco, Starbucks and other amenities within a short walk from this hotel.
Down town Victoria is a short 15 minutes away with a tonne of things for all people-kind!
This is 'Shawn approved!

Stayed: February 2018, travelled as a couple
Thank Shawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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