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Reviews (537)
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All reviewsshuttle busroad noiserefurbished roomspiral staircasesauna and jacuzzimistral restaurantpool areaon site restauranttable tennisevery other daycleaned timesdvd playerhire carsmall shopone bedroom apartmentwater parkwell equipped kitchen
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Reviewed November 2, 2017 via mobile

4 night stay for a family of 5 at the hotel. 2 connected apartments. Apartments was newly renovated and very nice, good view over the ocean on the big balcony. Half board breakfast was not so exciting, we had higher expectations, confusing rules regarding payments to use hotel facilities as tennis, fitness center and even towels at the pool area.
But overall it was a good hotel for a few days of rest and sun. Location was nice with good running on the coast roads, nice walk 1,5km to the beach and water park for the kids at the beach. Not so many restaurants to choose from in the area, but food was ok at the hotel.

Stayed: November 2017, travelled with family
Thank Marcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Cala Blanca by Diamond Resorts, responded to this reviewResponded November 7, 2017

Thank you for your comments.
We are very happy to hear that overall you enjoyed your most recent stay with us. We try and make sure that there are many different activities available on-site for members of all ages and interests. We hope that you intend to come back and stay very soon.
Miguel Dominguez
Resort Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 27, 2017

We stayed there using our Diamond points. It's getting a little tired, we also asked for a high room near to reception and got one virtually as far away as possible. The resort is on a hill and we had to negotiate 25 steps and a fairly steep incline every day. Having said that the staff were pleasant but the drinks in the two happy hours were somewhat watered down. Great views from all apartments.

Room Tip: Most of the two bed apartments have been beautifully refurbished
  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Julianne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Cala Blanca by Diamond Resorts, responded to this reviewResponded October 31, 2017

Hi Julianna D,
Thank you for your feedback.
As you will be aware, we are constantly looking to update all the units but as you can appreciate that this takes time. We certainly try and assist all members in regards to their ideal location in the resort but this sometimes can be difficult to achieve. However, we are happy that you though the customer service was to a high standard. We hope to see you again very soon.
Miguel Dominguez
Resort Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2017 via mobile

This resort is very quiet and peaceful, so not recommended if you are looking for a wild week of partying! We came for some R&R and it was perfect.

The service is lovely and the room we stayed in was nice and so quiet.

The restaurant staff at Mistral are lovely - it's good for a quick bite but be sure to head to Puerto de Mogan for beautiful restaurants. Make sure you hire a car so that you can get around, as I said there is nothing to do in the immediate vicinity.

Also worth noting that the internet is good, we were able to stream Netflix easily in our room and on our balcony. The gym is small but has decent equipment for a full workout. Pool is nice and there are always lots of sunbeds.

All in all a lovely week, thank you Cala Blanca.

Stayed: October 2017
Thank Libby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Cala Blanca by Diamond Resorts, responded to this reviewResponded October 17, 2017

Thank you for the feedback.
We try and make sure that all of our guests have something different to do everyday but also will try to give the guests as much information about the surrounding areas if they wish to venture out and seek new experiences. Always ask our reception team on site if you need any additional advice. We hope you enjoyed your stay and hope to see you again in the near future.
Miguel Dominguez
Resort Manager.

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Reviewed October 10, 2017

The hotel is up a relative long hilly road, with occasional car parking challenges (due to the relative lack of local restaurants and shops a car is a must). However, the complex is wonderful. It is westerly facing, all the rooms have sea views, are well equipped and have individual sun bathing balconies equipped with two sun loungers. Although our room was dated and in urgent need of updating (room 315) it was clean. The on site restaurant is a little pricey but the food is good and well presented. Our interaction with all the staff was very possessive.

Room Tip: Be prepared for a little stair and hill climbing.
  • Stayed: October 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dogLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diamond R, General Manager at Cala Blanca by Diamond Resorts, responded to this reviewResponded October 17, 2017

Thank you for the kind words.
There is a bit of an incline to reach our resort but we hope that this was not too much of an inconvenience. The spectacular views and surroundings are always appreciated and we are glad you found this. We hope that you intend to come back again very soon.
Miguel Dominguez
Resort Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2017

1. The lift was out over 50% of our stay. Unacceptable with so many stairs. ESPECIALLY on checkout day.
2. Stair construction was occurring during our stay. This was ok in that it was disclosed on Interval International website so I was expecting it. However, to put us in a room that was completely blocked off by the construction and NOT give us notice (a call to the room would have been nice) and to not explain an alternate route (way too many stairs!) was also unacceptable.
3. Upon arrival, we were not told about towels and not given cards to get towels. Also not told about the safe.
4. The restaurant staff was great, but there needed to be more of them. We understood about having to make reservations for dinner, but to not be able to come up during dinner time and sit around the pool and order an appetizer ONLY is not good service. They did allow us to order a drink only during this time, but you had to wait forever for them to even acknowledge you (too busy) and then wait forever again to get your drink.
5. Some of the front desk staff were actually very rude. I understand language barriers, but you are in the service industry and should try to be friendly and assist the guest without being condescending.

Having said that, the view was amazing. The rooms were very clean and comfortable. The resort overall was very clean. A small resort with not much going on so would be good if you want a nice quite time. In order to get some activity, you will need to take a taxi or the bus into town (Puerto Rico is great!)

  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank miki f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MiguelResortManager, Manager at Cala Blanca by Diamond Resorts, responded to this reviewResponded October 4, 2017

Dear Sir,

I have sent you an e-mail addressing the issues mentioned.

Best regards,

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