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Harry D

Heaven in Santana

5.0 of 5 bubblesReviewed Sep 20, 2022
Human communication is 55% nonverbal, 38% vocal, and 7% words only.

So words alone cannot do justice to this incredible place, but I will try.

Honesty, passion, experience, and hard work from the staff, combined perfectly with the unrivaled natural beauty of Santana to deliver a memorable and soul touching experience at this ideally located and excellently managed B&B / Restaurant.

The food, to die for. The service, outstanding. The price... I'd pay tenfold.

A must visit gem of Madeira. Thank you for having us.
Date of stay: September 2022
Trip type: Travelled as a couple
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    Reviews (23)
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    2 - 7 of 23 reviews
    Reviewed September 12, 2022

    Worst bed and breakfast ever. This place shouldn't be allowed to exist as it is.
    I went on a 1 week family vacations which included me of course, my wife and my 2 kids which are 4yo and 8 months.
    Once we arrived to our room the smell of mold was all over the place, also the humidity levels were to high and there was this strange cold feeling although the outside temperatures were between 25-30ºC
    We decided to stay since we paid the entire reservation up ahead (worst decision ever!)
    On the upcoming day we went down to take a breakfast and please be aware that you either have to walk outside through some long stairs or you have to drive by car. All because the cafeteria/restaurant is in another building way down the hill.
    With 2 kids including a baby stroller I wouldn't take the chance of walking those stairs... so, by car it was.
    The breakfast was not diverse at all, a poor combination of few things like bread and cereal and this is where I got really frustrated: they were serving yesterday's (or more) bread! Honestly it was so rough and dry that I went to talk to one of the staff members... they confirmed that it was not fresh bread.
    Continuing breakfast nightmare, I asked for an expresso coffee and guess what? It's not included! yes, you have to pay for the expresso separately although you are getting old bread for breakfast!
    Well, at this point my expectations were already broken and whatever comes after will be just an add-on to the overall nightmare... Well it got even worst:
    - The bathtub was rusty, yes you are stepping your feet on pure iron rust
    - The walls were filled with humidity and leaks , which is a major cancer contributor (google it)
    - You could here the pipes all night long. Yes, every time somebody goes to the toiled you are greeted with a pipe orchestra.
    - There is no sound proof from the other guest rooms, you ear everything (and yes, everything includes it)
    - There are areas on the room where the floor is elevated, like it at burst out of his misery

    Now, you can imagine that this experience with a family of 4 (including a baby) wasn't much fun wasn't it?

    Date of stay: September 2022
      • Sleep Quality
      • Rooms
      • Service
    1  Thank 639samueld
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed April 13, 2022

    We spent there 8 wonderful nights together with my girlfriend.It was just amazing.Really friendly staff.Always ready to help us.Really familiar atmosphere.The kitchen is highly recommended!!!The chef has nice taste to cook👍
    Celestino is a great host!Always friendly and helpful.
    The rooms are clean,the view is just amazing in the morning to the ocean.Specially from the hot jackuzzi!
    We are just really glad for them to make us an unforgettable vacation in Madeira!
    Thank you

    Date of stay: April 2022
    Trip type: Travelled as a couple
    Thank 515krisztiant
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed December 6, 2021

    We loved our ocean view balcony room! The sunrise view from the balcony was the best we had on our entire trip. The staff was so nice and we drank house-made mint Poncha all evening with the managers. They really made us feel welcome. This was one of our favorite stays because it felt less touristy than Funchal or other places on the island. Highly recommend this spoot if you want a simple clean room and the best view.

    Room tip: Get an ocean view balcony room!
    Date of stay: November 2021
      • Rooms
      • Cleanliness
      • Service
    Thank Elizabeth S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed April 15, 2024
    Google Translation

    Date of stay: April 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed March 13, 2024
    Google Translation

    Date of stay: March 2024
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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