This was our second time in Romanos resort. We were pleased to find that the place remained as wonderful as we had experienced the first time. We also explored further aspects of the hotel and were very happy with what we discovered. The golf course is wonderful and the service and equipment were very professional. The grounds are simply magnificent. We also enjoyed the outdoor excursions especially the visit and trekking above the famous beach of Voidokilia- again a professional service , excellent people and an authentic dinner on the hills during sunset that was worth a 7 star restaurant. Our daughter thoroughly enljoyed the kids activities especially Tolto, the clown, who is an asset for the place. The beach is truly magic - even if it is windy and it gets rough (which can be found for playing with the waves), there are days in August when it is calm and the water quality is excellent.
The food is overall good for a resort of that magnitude. The breakfast is very good with excellent selection and healthy options. The Kafenio has wonderful desserts and the Souvlakerie is a great choice for a quick dinner. We found that Flame was less good than last time (we went three times) especially with regard to service. The Italian restaurant was consistently of reasonable quality, we were once again particularly happy with the service and food at the Romanos pool bar. Both excellent (we should praise Maria and all the people - the keep a professional Team approach hardly ever seen in service of such big resorts).
The drivers of the buggies are all very polite and some will go the extra mile to help - Dimitris was most helpful in helping out our elderly parents when reception was unable to find solutions for them.
The reception was quite disappointing and could have been much more helpful. Luckily the rest of our visit compensated for our disappointment upon arrival.
We were disappointed with one important element: the difference of approach of the current hotel management. During our previous visit, we met and saw the manager (at the time) of the hotel plenty of times,he was always around to speak to guests and ensure that everything went smoothly. On this occasion, we never saw the manager and even when we faced a serious issue with the room of our elderly parents, we received no input or other reaction from him or his office despite our request. This takes away from the personalised approach that the rest of the staff continues to provide as per the resort’s culture built by the previous management.
- Official Description (provided by the hotel):
- The award-winning The Romanos, a Luxury Collection Resort is located in unspoiled scenery of olive groves and indigenous flora, by the Ionian Sea coastline, in Costa Navarino - the prime destination in the Mediterranean, southwest Peloponnese, Greece. The Romanos Resort reveals exquisite architecture and alluring sea, golf or garden views, and includes elegant rooms, many with individual infinity pools, and The Romanos Ionian Exclusive suites and villas with unique privileges and amenities. This exceptional property features diverse culinary experiences through numerous elite venues, the 4000m2 Anazoe Spa to rejuvenate and relax with a full range of signature therapies and oleotherapy(R) treatments, two signature golf course, a wide range of sports and activities, along with many historical sites and natural attractions within easy reach. ... more less
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- Also Known As:
- The Romanos, Costa Navarino Hotel Messenia Region