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Reviewed 5 weeks ago via mobile

We came in october 2018 for 4 nights it was a lovely hotel our room was basic just 2 double beds a sofa bed and a bathroom which was ideal for us as we were out early in the morning till late at night.
The beds were changed daily and the room was cleaned daily

Date of stay: October 2018
Trip type: Travelled with family
1  Thank beckyc8326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 11, 2018 via mobile

Very enjoyable stay at this hotel during the Run Disney weekend. The location was ideal for both runners & spectators. The buffet breakfast was very good (ate far too much!). The rooms were very clean & spacious. I would stay here again if running at this event again.

Date of stay: September 2018
Trip type: Travelled with family
2  Thank V5868IXalisonf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 11, 2018

Nice hotel with friendly staff and a great room.

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Dinner was very good and the staff at the bar were very nice.

You have a security check every morning at the beginning of the hotel which makes it really safe.

Date of stay: September 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Roam31380067828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 11, 2018

Stayed here for 3 nights, 2 adults in Compass Club Room.
Found the hotel disappointing, with the club level room really not living up to expectations. Club level rooms in the other on-site Disney hotels provide a far superior experience. The hotel has a problem with very noisy lifts, which they acknowledged when moving us to a second room away from the lifts. Unfortunately, that room had an air conditioning problem, so we ended up in a third room. This was very different to the first two. If we had the final room from the beginning our stay would have been much more pleasant. At least this room had bed-side cabinets.
The beds were all very hard, in each room we tried.
There was very little noise from adjacent rooms or other guests.
Although Disney would like to call this a four star hotel, I really can’t agree.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank Caroline3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Team_DisneylandParis, Guest Experience Team at Disney's Newport Bay Club, responded to this reviewResponded 4 weeks ago

Dear Caroline,
We would like to thank you for writing a review about your stay in Disney's Newport Bay Club.


We are sorry to hear about the misadventures in the room but are happy to see our colleagues have been able to give you a new room for your stay.


It is with regret that we see we were not able to meet your expectations during your stay. Please know that we will transfer your message to the right department and they will be able to look into this.


We hope to have the pleasure of welcoming you back in Disneyland Paris.


Regards,
Lexi
Guest Experience Team – Disneyland® Paris

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 11, 2018

We stayed at NPB on our visit last year and decided to stay again this year as we had enjoyed it so much.The hotel itself is nautically themed, very clean and spacious, the staff are attentive and polite, all speak both French and English so it’s easy to communicate if not fluent in French like us.We upgraded to Compass Club on this visit and although we were a little disappointed with the room (we’d previously had a much larger room despite not having CC) the benefits of Compass Club far outweighed this.The room was attended each day (we stayed for a total of 6 days) the beds were made, any towels used were replaced, toiletries replenished and the lovely finishing touch were the chocolates and Disney quote card left on the beds. The lovely staff even took the time to tuck the children’s cuddly toys into bed and sit them nicely, the children loved this extra special touch.Breakfast was enjoyed in the Compass Club lounge which was wonderful, it wasn’t crowded, there was an excellent range of food available, comfortable tables, the decor was wonderful and the staff were always so friendly, welcoming and polite.Part of the CC upgrade also meant we were able to enjoy free drinks (non alcoholic hot and cold drinks) throughout the day as well as a delicious Afternoon Tea daily from 4-5:30pm which was a wonderful addition. Again, the staff were wonderful and the food absolutely delicious. During one of the days my husband and children went swimming so I took myself to the lounge with a book, I settled myself into a comfortable corner on a sofa, got myself a coffee and had a relaxing hour. The staff were so attentive and polite, happy to allow me just to relax and enjoy the peace but also ensuring I had everything that I needed.We also had the benefit of FastPasses during our stay, we each recieved one FP per day which was a lovely added bonus.The hotel is wonderfully located, it’s right on the lake giving a lovely view and is a mere ten minute walk to the parks each day.Overall NBP is an absolutely wonderful hotel and we can not recommend it highly enough - wonderful staff, lovely decor and atmosphere and beautifully located. We will absolutely return!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Disneyland Paris ®
Thank PlainJayne2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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