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Crowne Plaza Milan - Malpensa Airport
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Reviews (790)
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All reviewsmalpensa airportshuttle busthe holiday inn expressdecent hotelbooked this hotelpastalate at nightfree of chargelong flightcomfortable hotelrooms are nicenear airportan overnight stayquiet areamilanschedulemxp
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Reviewed January 1, 2012

We stayed one night before flying out the following morning. The Staff were fantastic, very friendly with great service. We stayed in the quiet area in the hotel and loved the little extras to get to sleep (Aromatherapy sprays etc) It was relaxing before having to sit on an Aircraft for hours. The beds were so comfortable we sank into it before blissfully falling asleep. We were really impressed with the whole experience.
We will book this hotel again next time we go to Italy. Thanks Crowne Plaza

  • Stayed: May 2011, travelled on business
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Thank NewZealand2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 26, 2011

The non-smoking floor room we had was modern, quiet, clean, and very comfortable. The hotel is conveniently located close to the Malpensa Airport and includes shuttle service to and from the airport. The hotel restaurant is good, prices were typical of airport restaurants, with excellent service. The bar is fine but the table service was infrequent and snacks were mediocre. Lots of tour groups seem to stay there so there were large waves of travelers coming and going.

Room Tip: For non-smokers, specify a non-smoking room/floor. I could smell the cigarette smoke BEFORE we opened our room door. We had to request a room change which they did for us. But, the hotel was full so it wasn't an easy fix.
  • Stayed: November 2011, travelled as a couple
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Thank atam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 6, 2011

We routinely go back and forth from Florence, Italy to South Florida. This last trip about l week ago (0l December) we took the 2pm train directly from Florence (eurostar) and 1 3/4 hours later you arrive in Milan....but STAY on the train and in about 35 minutes you arrive directly at Malpensa airport. It is a very convenient and fast way to go. You actually see the Sheraton there, but we opted for the Crown Plaza having stayed a few years ago ...decided to re-try and it is still a winner. The price for the quality of the room is excellent. Many business people, but also airline people. Food is not terrific, but certainly not bad either. Service is pleasant. Our only complaint...those hard pillows! Anyway, we called directly from the terminal and in 5 minutes they come and get you and in the morning there is a free shuttle back to the airport. Breakfast was included and internet, but we have no status with Intercontinental, we just booked a straight rate from the site. About 110 euros including tax, which is an excellent rate. We are staying there again in about l month. Rooms are quiet, very, very clean and the general area is farm like, although in reality it is a small village not far from the airport. We would recommend anytime.

  • Stayed: December 2011, travelled on business
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4  Thank rtdFirenze_Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 3, 2011

I stayed here upon recommendation from colleagues in Italy. Nice hotel, but overpriced. The services is great, but the hotel itself is priced 100 euros per night more than other hotels of equal caliber. Great service, great atmosphere, but not enough better to justify the price. They are on the right track, but need to reconsider the price points. As far as service, I can't say enough nice things about the staff. The staff is fabulous from check-in throughout the whole experience. A very good trip, just not priced competitively.

Room Tip: Definitely want to book the superior room
  • Stayed: November 2011, travelled on business
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Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 19, 2011

Stayed one night in September after arriving late in the evening. Arrived outside the airport at the appropriate bus stop to see the hotel shuttle just about to leave and as it was full settled down for a half hour wait. To our surprise however it returned about 10 minutes later. It drops off and picks up at 2 hotels.
Check-in/check-out was smooth and efficient.
Room and bathroom were both fairly large and comfortable and there was no aircraft noise. Room had a safe but internet/wifi was expensive. We did however discover that if you bought a drink at the bar they gave you free wifi for an hour, albeit it was somewhat slow.
Also slow was the service in the bar, we had to ask at reception for someone to come and then still waited about 5 minutes.
Breakfast was a reasonably ordinary buffet and the two staff on duty were not all that helpful.
Shuttle service back to the airport was again timely and efficient.

  • Stayed: September 2011, travelled as a couple
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1  Thank westy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at Crowne Plaza Milan - Malpensa Airport, responded to this reviewResponded November 21, 2011

Dear westy54,

Thank you for writing a review about our hotel. I am happy to know that the room was satisfactory for you. I am concerned about the service you received at the bar and during breakfast. Your concerns will be relayed to our staff. We do strive to achieve excellence and the feedback we receive helps us to determine what areas we need to work on. So again I thank you for your review and hope to see you again.

Katie J
Case Manager
IHG Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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