We stayed at this hotel for 5 nights. The first impression of the hotel was amazing, the large open lobby with a stunning view on the sea will really make you feel on holidays. The check you in at the bar with a welcoming drink. They ask 1000bath deposit per night, wich can be seen pretty high. The facility is just stunning. However the service of the hotle DOES NOT FOLLOW. After taking place in our room, we went to the pool and check the area, we got back to the room and found a leeking AC from the roof, pouch of water in between the paint and the roof. we contacted themaintenance and they simply came to vaccum the water on the floor and ask the house keeping to put a towel on the floor cuz it was still dripping water ! we went to the recpection to show the state of the roof and they change us to the room next door. No compensation what so ever!
Next day we order room service for dinner, we order a big chicken satai and chiken green curry, the served a small chiken satay and forgot the rice with the green curry. after another talk with the manager we received the missing item 20 min later when the first order was already cold! the next day, Chris the quality manager called us to apologize for all the mistakes and incovinience and told us that since we have only 2 nights left a room upgrade would be to late, the send us a bottle of red wine and a chocolate dessert to apologize and offered us breakfast.
Last evening we decide to have dinner on the patio italina restaurant on the beach, we order the veal and tuna entrée, which was delicious !i recommande it, but then came the pizzas, if you like pizza or if you are italian do not take them, they are an insult to italian cuisine, we got sick from them vomited them later on!
The + of the hotel:
The pool, the location, the facility, the breakfast.
The - of the hotel:
The overall service ( which is a make or break of your stay) - Paying shuttle to town 300bath, 1000bath deposite per night!
- Official Description (provided by the hotel):
- A hideaway in Phuket, yet just a stone’s throw from Phuket Town and a short drive to Patong, Crowne Plaza Phuket Panwa Beach is exclusively set in Makham Bay. This beautiful Phuket resort draws design inspiration from the rich heritage of the area with its marbled floors, rich woods and flowing water throughout the public areas and guest rooms, offset by contemporary art, light and space. The resort boasts two beachfront pools serviced by bars and restaurants. A third beachfront pool is semi-private for those who choose to stay in our Panwa Duplex Lagoon, some of the finest Phuket accommodations. Our lobby bar is elevated over Makham Bay to take full advantage of the wooded headlands, jagged cliffs and nearby islands. Suites feature baths by the bay window and all guest rooms have a separate bath from shower. All rooms have private, furnished balconies and free Wi-Fi connectivity that is easy to access throughout the resort. Our chefs are masters of traditional Royal Thai cuisine. We also have an Italian Patio set on the beach to take advantage of the Phuket weather and romantic twilight. Our activities manager can organise everything from evening beach campfires, kayaking trips to nearby islands or cooking classes. A tour desk is available so you can explore the island and surrounding waters. We also feature a signature spa for the ultimate in relaxation, Panwa spa. A supervised kids club, gym and cafe complete this fine beach resort. ... more less
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- Also Known As:
- Crowne Plaza Phuket Panwa Beach Cape Panwa