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“Beautiful 5* hotel facility with a 2* hotel service !”

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Crowne Plaza Phuket Panwa Beach
Ranked #6 of 13 Hotels in Cape Panwa
Certificate of Excellence
Reviewed 30 September 2017

We stayed at this hotel for 5 nights. The first impression of the hotel was amazing, the large open lobby with a stunning view on the sea will really make you feel on holidays. The check you in at the bar with a welcoming drink. They ask 1000bath deposit per night, wich can be seen pretty high. The facility is just stunning. However the service of the hotle DOES NOT FOLLOW. After taking place in our room, we went to the pool and check the area, we got back to the room and found a leeking AC from the roof, pouch of water in between the paint and the roof. we contacted themaintenance and they simply came to vaccum the water on the floor and ask the house keeping to put a towel on the floor cuz it was still dripping water ! we went to the recpection to show the state of the roof and they change us to the room next door. No compensation what so ever!

Next day we order room service for dinner, we order a big chicken satai and chiken green curry, the served a small chiken satay and forgot the rice with the green curry. after another talk with the manager we received the missing item 20 min later when the first order was already cold! the next day, Chris the quality manager called us to apologize for all the mistakes and incovinience and told us that since we have only 2 nights left a room upgrade would be to late, the send us a bottle of red wine and a chocolate dessert to apologize and offered us breakfast.

Last evening we decide to have dinner on the patio italina restaurant on the beach, we order the veal and tuna entrée, which was delicious !i recommande it, but then came the pizzas, if you like pizza or if you are italian do not take them, they are an insult to italian cuisine, we got sick from them vomited them later on!

The + of the hotel:
The pool, the location, the facility, the breakfast.

The - of the hotel:
The overall service ( which is a make or break of your stay) - Paying shuttle to town 300bath, 1000bath deposite per night!

Room Tip: see view room are great
See more room tips
  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank YannickOehrli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 3 October 2017

Dear YannickOehrli,

Greetings from Thailand.

Thank you for your review. While I am glad to see that you were satisfied with several aspects of your stay such as the arrival experience, pool facilities and breakfast, it is with regret I acknowledge that your expectations were not met in other areas, especially considering the amount of effort our team undertook to regain your satisfaction. Please accept my apologies for falling short of delivering an outstanding staying experience to you which is what we are known for. I understand that our team changed the room for you as soon as you voiced your concerns regarding the defect air-condition and that you were also provided with some complimentary amenities. Later on, our quality manager personally contacted you and offered further compensation in the form of complimentary buffet breakfast for nearly your entire stay for yourself and your partner, as well as bottle of wine or alternatively a room upgrade which you declined. I wish you would have informed our team that you were still not satisfied despite all these efforts, as I am sure we would have been able to find a suitable solution. In regards to your comment about the pizza at our Italian restaurant, it is a specialty type of pizza known as "white pizza" which comes without tomato sauce and I understand our team prepared a new one for you right away as well. Furthermore, we served several guests the same evening, none of whom showed any signs of illness. At Crowne Plaza Phuket, we follow international standards in terms of food safety and have implemented very strict hygiene practices in our kitchen. I am further surprised by the fact that you did not mention anything about feeling ill after our quality manager contacted you privately following your departure but have rather expressed your interest to return to us within the next few months.
We look forward to welcoming you back and providing a smooth and relaxing staying experience.

Best Regards,
Christopher Wichlan
General Manager

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10 - 16 of 782 reviews

Reviewed 25 September 2017

Facilities are very nice and staffs are friendly and willing to help. The room is very big and clean. Only one negative comment is on the last day of our stay, the smell of bathroom's drain was pretty strong. Overall, it was a very memorable trip and look forward to come back here again.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 3 October 2017

Dear Tom B,

Greetings from Thailand.

Thank you for your positive feedback. It is nice to see that you had an enjoyable stay at Crowne Plaza Phuket Panwa Beach. Indeed, a vast majority of our rooms offer direct views of the ocean which can be best enjoyed in one of our Duplex Lagoon Suites. This stunning 2-storey suite also features direct access to our Lagoon Pool which is reserved for guests of this room category only. Try it out next time upon your next visit!
Thanks again for your comments and we hope to see you again soon.

Best Regards,
Christopher Wichlan
General Manager

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Reviewed 25 September 2017 via mobile

This hotel is great in both location and service,15 minutes from Phuket downtown and surrounding with a peaceful location. The room is clean and well design. Hotel staff is super friendly and attentive. They provide an excellent service and go beyond my expectation. K.Nong, reception staff, has explain us very detailed about our check-in, gave us a beautiful view room on the 5th floor which we can see both swimming pool and sea. Hotel also provide a surprised BD Cake and a lovely decoration on our bed. Moreover, i must say ALL staff are willing to help and respond to your request. It's an unforgettable experienced.

In the room. We got king bed with sofa and balcony, restroom comes with both bathtub and shower. During our stay we had many activities to do such as swimming, taking a photo, playing football table game. They do have a class twice a day that you'll never get boring. I strongly recommend this hotel and definitely stay in the hotel again

Stayed: September 2017, travelled with family
Thank Kamonpan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 3 October 2017

Dear Kamonpan S,

Greetings from Phuket.

What a lovely review, thank you so much. I am glad to read that you had such a great stay with us at Crowne Plaza Phuket Panwa Beach. It is especially pleasing to know that you were so satisfied with the service from our team. They never shy away from going the extra mile to ensure guest satisfaction and I will be sure to forward your compliments to them, especially to Khun Nong. It is correct that our recreation team offers a number of activities which you already mentioned, as well as kayaking, paddle boarding, table tennis and pétanque, so there is something to do for all ages!
Thanks again for your positive comments and we already look forward to welcoming you back again soon.

Best Regards,
Christopher Wichlan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2017

My partner and I stayed here in Aug 2017 and absolutely loved it here, from start to finish was an amazing trip. The hotel staff are so sweet and accommodating, any issue is not too much for them. The rooms are so clean and tidy with lovely friendly staff to assist with any request.
It is a little from Phuket Town but the hotel offer a shuttle bus at a cost, in my opinion a little too much, I did feel that this should be complimentary to guest but wasn't too bad the times are travel are a little awkward but you can travel one way and then haggle a cheaper ride home by taxi.
Set on a private the hotel boasts a beautiful backdrop of the sea and singular mountains, its a must to do the Island Tours, they collect and drop you off to the hotel, well worth the money.
I would definitely come back to Thailand and would stay here again.

Room Tip: Pay a little extra for a sea view or pool view.
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank makedavaughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 3 October 2017

Dear makedavaughan,

Greetings from Crowne Plaza Phuket Panwa Beach.

Thank you very much for your 5-star review. I am delighted to read that you had such a fabulous stay with us. Indeed, our location with direct beach access makes for a tranquil and relaxing getaway for anybody looking to recharge their batteries. I hope you had the chance to visit our Spa as our well-trained therapists there elevate guests to the next level of relaxation!
Thank you again for your review and we hope to welcome you back in the future.

Best Regards,
Christopher Wichlan
General Manager

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Reviewed 8 September 2017

My son and I both had a very enjoyable holiday in Thailand. The hotel staff were very kind and polite to us and helped us whenever they can. The food from the restaurants there were also very delicious. Furthermore, there is a concierge which gives you a wide range of activities to choose from. It is in a very peaceful location with quite a few nice restaurants in the vicinity.

  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Grace w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 11 September 2017

Dear Grace w,

Greetings from Phuket.

Thank you for your 5-star review. I am glad to see that you and your son had such a pleasant stay with us here at Crowne Plaza Phuket Panwa Beach. Indeed, our location is perfect for anybody looking to have a peaceful and relaxing getaway. Guests can choose to dip in any of our multiple pools, dive in the ocean through our direct beach access, join in any of our activities such as kayaking or yoga, unwind in a lounge chair with a nice refreshing cocktail or take part in a romantic dinner at the beach!
Thank you again for your comments and we hope to welcome you back again soon.

Best Regards,
Christopher Wichlan
General Manager

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Reviewed 31 August 2017

I have stayed at more than a dozen different accommodations on Phuket Island and found Crowne Plaza to be among the most relaxing and pleasant.

1. The welcome registration process is certainly impressive as we are whisked though the hotel's spectacular entry lobby, seated in the bay-view lobby area and presented with tasty Thai Ice Teas.

2. The room (Adaman Sea View) was spacious, quiet, beautifully decorated and enjoyed one of the most spectacular sunrise views I have ever seen -- with the sun's rays emerging over the bay and filtering through the palm trees. All the rooms appeared to offer good views.

3. Nice swimming pools and well-equipped fitness center

4. The brunch offered wonderfully expansive array of well-prepared dishes -- great fresh fruit juices and espresso drinks and excellent western and Asian choices.

5. Ate dinner at hotel both nights at Mosaic forThai and then Patio Al Fresco for Italian utilizing coupons we were given at check-in and found the meals to be a very good value (for beach-front hotel setting) and quite good food (though not necessarily uniquely memorable cuisine).

The last point brings up what I found to be the main drawback at Crowne Plaza Panwa - its isolated location with other restaurants, shopping, beaches and sites all several kilometers away on a scary, busy stretch of highway. We did cross the busy street to a tiny minimart to buy some snacks and a beer, and contemplated eating at the scruffy looking restaurant there. The hotel suggested we rent motor scooters to explore Phuket, but we found this to be too dangerous and risky proposition (note - Thailand has ranked #2 globally for motor vehicle highway deaths). The hotel also provides an infrequent daily shuttle but only to a couple big, uninteresting shopping malls during middle of day.

Also I was slightly annoyed by the aggressive effort to up-sell us to the hotel's more expensive room-class which marred an otherwise magical check-in process.

All in all I think for most people looking to relax with family, Crowne Plaza Panwa is a great choice.

Personally I preferred staying at the nearby Westin Siray despite the Westin's long stairs and muddy beach but with its better access to Phuket Town. Or would prefer my recent stay at Dewa Phuket on Nai Yang beach and my stays at hotels in the Laguna Phuket Resort complex where hotel was farther from the beach but I was able to enjoy renting bicycle and exploring variety of different nearby places.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 5 September 2017

Dear Jay J,

Greetings from Crowne Plaza Phuket Panwa Beach.

Thank you very much for your wonderfully detailed 5-star review. I am glad that you had such a pleasant time staying with us. Indeed, our Andaman Seaview Rooms all feature stunning views of Makham Bay which is one of the reasons they are so popular with our guests. I would like to directly respond to your comment regarding our location and transportation options. While it is correct that we are located in a quiet part of Phuket Island, there are several interesting spots to go to which are located nearby the hotel such as Phuket Aquarium, Phuket Old Town and several of the major boat piers which take guests on day trips to Phi Phi or James Bond Island. Also, we can provide a number of transportation options for guests such as our hotel car or our shuttle bus which drives daily and includes destinations such as Patong Beach and Phuket Old Town.
Thank you again for your feedback and we hope to see you again soon.

Best Regards,
Christopher Wichlan
General Manager

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Reviewed 30 August 2017

Comfortable with amazing balconies overlooking the sea and the pool. The staff is super polite and attentive. The spa is fabulous but overpriced for Thailand.
I had a short stay before to go to Phi Phi Island, so it was a nice choice just to relax from the flight and take the ferry next day.
Two international restaurants. I went with Italian to don't risk anything spicy (perfect if you don't eat Thai spices), and a huge and delicious breakfast buffet.

  • Stayed: November 2016, travelled solo
    • Value
    • Rooms
    • Service
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WichlanChristopher, General Manager at Crowne Plaza Phuket Panwa Beach, responded to this reviewResponded 5 September 2017

Dear Patricia R,

Greetings from Crowne Plaza Phuket Panwa Beach.

Thank you for your positive review. It is nice to read that you enjoyed your stay with us. Indeed, all our rooms feature balconies or terraces so that guests can fully enjoy the stunning ocean views. One of the best ways to enjoy the breathtaking scenery is by staying in one of our Duplex Lagoon Suites. This grand 2-storey suite features not only amazing ocean and garden views but also exclusive access to our Lagoon Pool which is reserved for guests of this room category only.
Thank you again for your feedback and we are looking forward to welcoming you back again soon.

Best Regards,
Christopher Wichlan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Phuket Panwa Beach

Address: 8/88 Moo 7, Sakdidech Road | Vichit Sub-District, Muang Phuket District, Cape Panwa, Phuket 83000, Thailand (Formerly Phuket Panwa Beachfront Resort)
Phone Number:
Region: Thailand > Phuket > Cape Panwa
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Cape Panwa
#5 On the Beach Hotel in Cape Panwa
#5 Spa Hotel in Cape Panwa
#5 Family Hotel in Cape Panwa
#6 Romantic Hotel in Cape Panwa
#6 Luxury Hotel in Cape Panwa
Price Range: $137 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Phuket Panwa Beach 5*
Number of rooms: 226
Official Description (provided by the hotel):
A hideaway in Phuket, yet just a stone’s throw from Phuket Town and a short drive to Patong, Crowne Plaza Phuket Panwa Beach is exclusively set in Makham Bay. This beautiful Phuket resort draws design inspiration from the rich heritage of the area with its marbled floors, rich woods and flowing water throughout the public areas and guest rooms, offset by contemporary art, light and space. The resort boasts two beachfront pools serviced by bars and restaurants. A third beachfront pool is semi-private for those who choose to stay in our Panwa Duplex Lagoon, some of the finest Phuket accommodations. Our lobby bar is elevated over Makham Bay to take full advantage of the wooded headlands, jagged cliffs and nearby islands. Suites feature baths by the bay window and all guest rooms have a separate bath from shower. All rooms have private, furnished balconies and free Wi-Fi connectivity that is easy to access throughout the resort. Our chefs are masters of traditional Royal Thai cuisine. We also have an Italian Patio set on the beach to take advantage of the Phuket weather and romantic twilight. Our activities manager can organise everything from evening beach campfires, kayaking trips to nearby islands or cooking classes. A tour desk is available so you can explore the island and surrounding waters. We also feature a signature spa for the ultimate in relaxation, Panwa spa. A supervised kids club, gym and cafe complete this fine beach resort. ... more   less 
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Also Known As:
Crowne Plaza Phuket Panwa Beach Cape Panwa

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