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Reviewed June 5, 2017

Arriving was an experience. Never before have we been greeted by the General Manager with a 'welcome home' greeting. Wonderful! Things just got better during our stay. The room on the 3rd floor has a great view of the ocean and beach and activities below We couldn't find a single fault with the room, none.
I think the single fun point of this holiday were the people who worked tirelessly to make things a good as we wanted. Friendship and smiles pervade everywhere and so helpful.
The Watersports are mostly complimentary, something we didn't pick up on during our last/first visit. We used almost everything.The people, Wayne, Keon, Ivan Jyovani and Roy are all so caring and professional. Safety is their main aim and not being a swimmer I felt completely secure with them close by.
The food, well what can I say about the food? It's amazing. Each day breakfast was fresh and so much choice. We also stayed in for the Beach Bar-b-q that had everything and anything we wanted.
The Front Office ladies are also very helpful. They are very knowledgeable about what's on how to get to different places and are very happy to make bookings for Restaurants or call Taxis. All with a smile. Thanks Gail.
The Pool Bar, where Happy Hour takes place is so friendly and the place to meet some great people. I think the drinks help too but, now back in the UK I'm off Rum Punch. so I'll have to wait for our next visit for the girls to make a proper one. The ladies who run the bar, Lavern a Cherfiiia (sorry if I've spelt her name wrong) are so efficient even at the busy Happy Hour times.
That just leaves me to compliment the Lads who served drinks on the beach, water and canapes during the day. Thanks to Cory, Neil and Matthew great job lads.
The good thing is, we will be back because this is the one place we can really relax and enjoy ourselves.

Room tip: Pay the extra and have a sea view room
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank bstevns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 3, 2017

We stayed for 10 days in May on a bed and breakfast basis. Plenty of nice restaurants in the surrounding area and ate in the hotel a couple of times. The manager was proactive and the staff attentive. We enjoyed a luxury ocean view room. The sun deck was great for lunch and there is a nice beach, although competition for sun beds was intense. The hotel was last refurbished some 20 years ago, and is showing some signs of age. There is a free island tour on Tuesday organised by the hotel, which is not to be missed. Better coffee and fresh juice at breakfast would be an improvement.

Don't miss the High Tide scuba diving centre next door and the hotel organises snorkelling with turtles - not to be missed.

Room tip: Luxury Ocean View Rooms recommended at 1st floor level.
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank SWainwright57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHGSocialMedia, Social Media/Guest Relations at Colony Club by Elegant Hotels, responded to this reviewResponded June 12, 2017

Dear SimonWainwright,

Thank you for taking the time to share this review of your recent holiday experience at Colony Club by Elegant Hotels. At Colony Club we strive to provide our guests with an unmatched holiday experience and we are thrilled to know that you thoroughly enjoyed your stay with us.

Thank you for highlighting our wonderful beachfront location and luxe inclusions such as our island tour - a guest favorite.

At Colony Club we are always eager to know what our guests enjoyed about our property as well as the areas they feel could be improved upon and we thank you for sharing your constructive comments with us. We take great pride in the quality standards of our products and services. The hotel received an extensive renovation just a few years ago and every year we continue to invest into the hotel and upgrade the rooms and public areas. We continuously assess new opportunities to keep our product fresh and your feedback will certainly be considered in the next phase of updates.

Overall it appears as though you had a wonderful stay with us. We hope your future travels bring you back to Barbados and to Colony Club soon.

Warm regards

Khadijah D.
Social Media/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2017

We came here last year, it was fantastic. There were no disappointments on this visit. The hotel occupies a beautiful position on the West Coast, just a short walk into Holetown and opportunity to walk the beautiful beach in either direction. There's also a water taxi to other group hotels. The pool, gardens and beach are all very well maintained, there's two floating platforms in the sea make any swim a mini-adventure. Some of the other hotels have a steep incline into the sea, The Colony Club has a gentle incline to the warm, crystal clear waters.The staff are amazing, Corey down on the beach is a superstar, frozen grapes, canapés, drinks on demand.... All the staff are fantastic really. Trevor and Brian are lovely guys up on the deck. The food was very good too, especially the Sunday buffet, with steel band (try the Whispering Angel Rose). We stayed in a luxury poolside room on both of our visits, so can't comment on the other rooms. But our room was lovely, straight out onto a pool. The accompanying housekeeping service is also superb, the room was always clean, well stocked with towels and toiletries. The reception staff are so welcoming, Jason and the team excel. Specific requirements, restaurant bookings, taxi's etc..... no problem. The water sports team go above and beyond. The tennis courts are in good condition, and along with the well equipped gym are good place to burn off the great breakfasts. I can't fault this hotel, it has an old world charm I start to miss from the moment I leave. See you all next year, if not a bit sooner. Clive & Anna. x

Room tip: The luxury poolside rooms are lovely
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Clive T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 29, 2017 via mobile

Me and my girlfriend spent a week here and was really impressed, above all the service was excellent! Nothing was too much for them.

Special thanks to Corey & Matthew who's service around the pool & beach was 1st class!!!

Well done all & keep it up!!!!

Date of stay: May 2017
Trip type: Travelled as a couple
Thank IngressParkMassive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHGSocialMedia, Social Media/Guest Relations at Colony Club by Elegant Hotels, responded to this reviewResponded June 12, 2017

Dear IngressParkMassive,

Thank you for sharing this brief but lovely review of your recently holiday experience at Colony Club.

We are truly delighted to know that you thoroughly enjoyed all aspects of your stay here with us. Corey and Matthew are sure to be thrilled by their special mentions. We'll share your glowing comments with the entire team.

Once again, thank you for sharing your review and we look forward to welcoming you back soon.

Kind regards

Khadijah D.
Social Media/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 28, 2017

Return visit for us, generally a good hotel with some nice touches especially on arrival and great location on the west coast with lots of lovely restaurants nearby. Food and drink at the hotel is expensive unless you choose an inclusive deal. Things that have changed.... seems staff aren't that happy - breakfast and reception team not as helpful and welcoming as before, as well as being a bit disorganised for some things. Ian (door man) and Corey (beach attendant) still excellent and attentive.

Evening entertainment was good, nothing cheesy, but some great musicians really set the evening scene. Beach is lovely but suffer from the age old reserve a lounger with a book/clothing and not use them problem, this needs better staffing. Pool very nice and quieter spots around it than near the beach.

Overall no major issues, just the experience needs a bit of work!

Room tip: Be careful if you book a transfer- A standard transfer should be approx 85 BDS
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Nick_Surrey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHGSocialMedia, Social Media/Guest Relations at Colony Club by Elegant Hotels, responded to this reviewResponded June 12, 2017

Dear Nick_Surrey2013,

Thank you for taking the time to share this review of your recent return visit to Colony Club. We are disheartened to know that you found this visit fell short of the other wonderful holiday experiences you have enjoyed with us.

Providing exceptional service is of the utmost importance to us and we sincerely apologize for the service experience you have described as this is certainly not our usual standard. Your comments will be addressed to ensure that we continue to provide the excellent service that we are known for.

Although there were some aspects of your stay which did not exceed your expectations, we're pleased to know that you enjoyed the evening entertainment and our wonderful beachfront location.

While this visit may not have exceeded your expectations, we hope you'll give us another opportunity to host you in the future to provide you with the Colony Club experience that you have previously enjoyed.

Kind regards

Khadijah D.
Social Media/Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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