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All reviews infinity pool outdoor shower koi fish the grounds are beautifully maintained bungalow with sea view night market long beach eaten alive dong area superior bungalow big bathroom phu quoc open bathroom beautiful garden the hotel manager vietnam trip beautiful hotel
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Reviewed April 4, 2018 via mobile

We spent 4 nights at Lahana at the end of March. The staff are lovely, rooms spacious and new. No problem with mosquitos at all. Breakfast is excellent and the infinity pool is a relaxing place to chill out. Can be busy at times but never so much that you can’t find a seat.

The grounds are beautifully maintained with wonderful plants. About 15-20 minutes walk to the night market and the same to the small area of beach that isn’t owned by one of the seafront resorts.

Stayed: March 2018, travelled with family
1  Thank BabyFace14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiru P, Người quản lý at Lahana Resort Phu Quoc, responded to this reviewResponded April 10, 2018

Dear Ms. babyface14
Thank you for taking the time to share your experiences regarding your recent stay at Lahana Resort Phu Quoc. I am very happy read that you enjoyed your time at the property and we were able to meet your expectations. We have great pride in our resort and it is always exciting when our customers feel the same way. We will be delighted to host you again the next time your travels bring you to Phu Quoc.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

We stayed 5 nights here, end of March/beginning of April

Positives:
Beautiful and well kept garden. Great pool area with a nice restaurant that serves really good food.

Cons:
Even though the restaurant had really good food we had 2 experiences during our stay that took the charm away. During a thunderstorm all service from the kitchen stopped. We had ordered lunch right before the storm started and no information about what was going on was given. We wouldn’t have minded to wait if the staff had informed us about what was going On. After the storm most guests got their food, but somehow they forgot our order We even asked them if they had forgot us, but no the food was on its way. In the end they discovered that they forgot us. We ended going to another place. I was so mad. Our 3-year old had been waiting for food for 2 hours at that point.

The last night before we left we had a small meal in the restaurant resulting in food poisoning. Both me and my husband woke of around 2 am with stomach cramps and puking. We felt terrible the next 24 hours. The one thing we both had eaten that day was a pizza from the restaurant.

We stayed in a very nice room with an outdoor shower, but the details was just not in place. It was impossible to close the shower-taps properly, so there was water running out all the time (room 330)There was also heaps of mosquitoes in the room at night. Mosquito repellent was provided, but with this many mosquitoes we where still bitten a lot. Our daughter to the extent where people asked if she had gotten chicken pox. There should have been a mosquito net over the bed. The bed where also very noisy making a loud sound whenever moving in and out of bed.

Before arrival we asked for a quote for transfer from the ferry. Lahana resort wanted 500000 and we thought this was a ridiculous price. We ended taking a metered taxi costing 200000.

All in all the property is great, but the attention to detail needed by management is not there to justify the price and a beautiful place that have a lot of potential.

Stayed: April 2018, travelled with family
Thank AstridMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiru P, Người quản lý at Lahana Resort Phu Quoc, responded to this reviewResponded September 7, 2018

Dear Mrs. AstridMi,

First, thank you for taking the time to share your experiences regarding your recent stay with us.

Second, We would like to offer our sincerest apologies for any problems you encountered your stay at the Lahana resort.

1. I sincerely apologize for the negative experience you encountered at the restaurant during your stay. I have spoken with the F&B leadership team to address the issue immediately.
2. We hope you and your family did understand that with the Eco-friendly in design of Bungalow, connecting with outdoor - bathroom sometimes can not avoid the visiting of some mosquito. Mosquito is an issue that all resorts and hotels are facing as we are in the island with surrounding forest, however we do minimize the mosquito in-house by do spaying with environmental- friendly method twice a month.

Our goal is for each guest to leave completely satisfied. One again, we are sorry we did not meet this goal during your visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us!

Sincerely,

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Reviewed April 1, 2018

Comfortable, simple & modern room decoration. Remain quiet though the location is in downtown of Duong Dong (center of Phu Quoc Island). Room & reception services are perfect. Love the infinity pool. Fresh air from the hill chills you down after hard working days.

Room Tip: upper floors might offer better view
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Hoang Nam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiru P, Người quản lý at Lahana Resort Phu Quoc, responded to this reviewResponded September 7, 2018

Dear Mr. Hoang Nam P,

Thank you for taking the time to leave us a review about your experience at Lahana Resort as we really appreciate all feedback.

I am thrilled to hear that you such a great time with us and we were able to exceed your expectations, from the excellent facilities, friendly, helpful staff, room, and location. I will make sure to pass on your kindly feedback to all staff who are motivated to share loves of Phu Quoc Island to all guests, they definitely will be happy to know you had a great stay with us.

On behalf of Lahana Resort , we promise to improve our services day by day. We are looking forward to your return, and indeed hope that we will be able to serve you a bit longer next time.

Best regards,

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Reviewed March 27, 2018 via mobile

Lovely place with a wonderful garden and a large infinity pool with great view. Loved to come back to the hotel in the afternoon and sip on a drink at the pool in the golden hour. The happy hour system was thought a bit confusing from a day to another. The staff are all very service minded. You can rent motorbikes in the reception, very easy and good price. For this money I don’t think you can find a better place to stay on the hole island. What are you thinking about? Just make a reservation!

Stayed: March 2018, travelled with friends
Thank NiklasB92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiru P, Người quản lý at Lahana Resort Phu Quoc, responded to this reviewResponded September 13, 2018

Dear Mr. Niklas B,

Thank you for taking the time to leave us a review about your experience at Lahana Resort as we really appreciate all feedback.

I am thrilled to hear that you such a great time with us and we were able to exceed your expectations, from the excellent facilities, friendly, helpful staff, room, and location. I will make sure to pass on your kindly feedback to all staff who are motivated to share loves of Phu Quoc Island to all guests, they definitely will be happy to know you had a great stay with us.

On behalf of Lahana Resort , we promise to improve our services day by day. We are looking forward to your return, and indeed hope that we will be able to serve you a bit longer next time.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018

We booked based on other positive reviews found on this page and we were not disappointed.
The resort is located 3 minutes walk from the busy main road, a nice and quiet place.
Our room had two king size beds, a large bathroom and veranda with garden view.
The garden is very nice, a lot of flowers, trees, green grass and koi ponds.
The pool is located at the upper part of the resort with at excellent view over the ocean. If you don't want to walk the 2 minutes from the lower part to the upper part there are several golf carts that can drive you there. One section of the pool is shallow for the kids to play in.
The food in the restaurant is surprisingly good, you dont need to go the city or main road to get a good meal.
A big thanks to the very kind and service minded staff!
Kamsahamnida from Norway.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank 83eto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiru P, Người quản lý at Lahana Resort Phu Quoc, responded to this reviewResponded September 13, 2018

Dear Mr/Ms. Espen T,

Thank you for taking the time to leave us a review about your experience at Lahana Resort as we really appreciate all feedback.

I am thrilled to hear that you such a great time with us and we were able to exceed your expectations, from the excellent facilities, friendly, helpful staff, room, and location. I will make sure to pass on your kindly feedback to all staff who are motivated to share loves of Phu Quoc Island to all guests, they definitely will be happy to know you had a great stay with us.

On behalf of Lahana Resort , we promise to improve our services day by day. We are looking forward to your return, and indeed hope that we will be able to serve you a bit longer next time.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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