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paulAV
Jokulsarlon, Iceland

Great attention to details

5.0 of 5 bubblesReviewed May 20, 2019via mobile
We were recommended this 5 star luxury resort and stayed in the Alpenschlössel Hotel which is one of a number of accommodations belonging to the Quellenhof resort.
This was the perfect balance for us as it was not too big but offered great attention to detail with service and quality.
The location is superb for outdoor enthusiasts and equally great for those who just want to relax and enjoy the many facilities of this resort.
We had a „Natur“ suit and half board. The room was big and modern with a traditional twist. The food was fantastic with lots of healthy options.
Great bar and coffee! Staff were very helpful and even the owner took his time to talk to the guests and thank them for their visit.
Date of stay: May 2019
Trip type: Travelled as a couple
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Quellenhof, Manager at Quellenhof Luxury Resort Passeier, responded to this review
Responded Jul 3, 2019
Dear guest,
Thanks a lot for your detailed recommendation and of top Your stay at our wonderful Wellness and Sports Resort! We really hope that you enjoyed some relaxing days while using our full active and Relaxation programs.
We look Forward to see You soon.
By then,
lovely greetings, wished by
the whole Family Dorfer and Your quellenhof Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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View more hotels in San Martino in Passiria
Reviews (2,719)
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Traveller rating
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All reviews high quality horse riding kids club feel at home food is excellent amazing resort many years spa facilities excellent stay sports activities great atmosphere family reunion service staff something for everyone comfortable rooms breakfast and dinner areas
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Reviewed May 6, 2019 via mobile

we stayed there for the third time and enjoyed the more quiet layout in comparison to the quellenhof. The rooms are nice and the food excellent. each time something is renovated so the hotel is in good shape.

Date of stay: May 2019
Trip type: Travelled with family
2  Thank Daniel-ZRH1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quellenhof, Manager at Quellenhof Luxury Resort Passeier, responded to this reviewResponded July 3, 2019

Dear Daniel,
thanks a lot for your feedback here on TripAdvisor. Actually, we appreciate it a lot. It is a great honor for us that you've enjoyed some nice days in our Wellness Resort.
We look Forward to see you soon!!
Your family Dorfer and the whole quellenhof team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 17, 2019

Stayed 3 nights after arriving in Milan. Nice welcome by staff. Someone even parked my car for me in garage. We had half board (breakfast & dinner) - with the nice German custom of reserving the same table for your stay. Yes - German is more predominantly spoken than Italian! Excellent rooms and facilities. Their resident sheep provide amusement to all.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank glee55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quellenhof, Manager at Quellenhof Luxury Resort Passeier, responded to this reviewResponded February 8, 2019

Dear Guest,

thank you very much for the wonderful feedback! We hope, once again, to have the opportunity to welcome you here,

nice greetings

family Dorfer & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2018

a great location with great valley view. Multiple hotels and houses connected together (you could get lost). top class spa and all variaties of entertainment. Individual spa areas for families vs. adults only. Dining areas also account for family vs. adult separation. Not that cheap, but worth the money: This is the best place I've ever been to.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank mrgoagoa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quellenhof, Proprietario at Quellenhof Luxury Resort Passeier, responded to this reviewResponded October 29, 2018

Dear mrgoagoa,

Thank you very much for your very kind feedback. We are happy that we could meet your expectations and convince you also with our culinary offer.
It would be our great pleasure to welcome you soon again at the Quellenhof Luxury Resort Passeier to your Wellness & Gourmet holiday.

In the meanwhile we wish you a wonderful time and send kindest regards.

Fam. Dorfer and the team of the Quellenhof Luxury Resort Passeier

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Reviewed August 31, 2018

we stayed in alpenschlössl in quellenhof resort.
this was our 4 th time in the region so far. The owner jörg ; personally interest with our any needs. this resort is perfect for hiking lovers, sparklers, spa enthusiasts and also for families. Definitely deserved 5 star, i am so happy that i ll not need to look after for a resort to stay next year.
Good food with extended options, excellent location.

Room tip: any room has excellent view.
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Burak B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quellenhof, Proprietario at Quellenhof Luxury Resort Passeier, responded to this reviewResponded October 28, 2018

Dear Burak B,

thank you very much for your kind feedback. It was a pleasure to have you and to take care of your needs and requests.
We look forward to welcoming you soon again.
In the meanwhile, we wish you all the best.

Kindest regards,

Fam. Perwanger Dorfer and the team of the Alpenschlössel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2018 via mobile

I have stayed at the hotel with my kids and a group of friends.
Hotel has absolutely everything what you would expect from a five stars hotel, especially all saunas and pools are great.
Also rooms are clean and food is good.
That all gives one a very nice impression.
However in case of any dispute or a problem there is absolutely now compassion or understanding from the management. Hotel management is not interested to know anything about problems and is hiding if you would like to reach them.
That leaves very poor impression. They are only interested to get money but there is nothing personal about service.

Date of stay: April 2018
Trip type: Travelled with family
2  Thank Pupazzzina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Quellenhof, Proprietario at Quellenhof Luxury Resort Passeier, responded to this reviewResponded August 13, 2018

Dear Pupazzina,

Thank you for your kind review and for having taken the time to do so. We appreciate very much and we are delighted that you have had a nice stay with us and that you did enjoy both our spa & Wellness offer with 22 saunas and 11 pools and our culinary offer.

First of all, we would like to apologize for the delay of our reply.
We always do our best to meet all requests and fulfil all wishes of our guests because happy guests are our declared mission. This includes as well that, when confronted with a complain, not only we are very sorry to hear that something went wrong and a guest is therefore unhappy, but we also react immediately in order to find a satisfying solution. Now, we do not know what you are referring to specifically but we would be very happy if you wanted to contact us directly to better understand what in your opinion went wrong. Thank you in advance for your kindness.

Warm regards,

the Dorfer family

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