One of the most beautiful and special hotels we have stayed in, excellent and friendly service from the employees, excellent food, excellent spa facilities and a great atmosphere.
The room was large and clean with a jacuzzi and a private sauna.
We would love to go back there again.
Dear Roam0460631599,
thank you so much for your wonderful feedback!
It is an honor to read that we are one of the most beautiful hotels you have ever stayed in. Great that we satisfied you in all areas and that you started your journey home with so many positive memories.
We hope we can still delight and amaze you with our colorful range of services next time.
Warmest regards and all the best
Dorfer family and staff
Quellenhof is an amazing resort in the Dolomites of northern Italy. Everything you could possibly need is provided (right down to backpacks and tote bags in the room). There are several pools, horse riding, atvs, etc. to occupy your time. Plus you are a short drive away from the cable car that takes you up into the mountains for a day of hiking. The variety of food is overwhelming - also delicious. The views are spectacular. And the staff is great! I cannot do it justice in this review, but it was the best vacation I've had.
Dear carolwillyriley,
a very big thank you for your wonderful feedback.
We are really pleased that you praise us so much and that you even spent the best vacation of your life with us. Great!
We truly offer a huge variety of activities in our house. It's fantastic that you were able to enjoy our wide range of services.
We would be very happy if you would visit us again very soon and in the meantime we send you many greetings!
Dorfer family and staff
One of the most relaxing vacations I have ever had. The resort takes care of everything you can think of or want. The staff is incredibly friendly and helpful. The number of events - both in terms of sports activities and spa/sauna can keep you occupied for days. Or, you can just relax at one of the beautiful pools. Lounge chairs and relaxation rooms are spread out throughout the resort so you never feel crowded. My only comment is that while there are vegetarian options, it could be more diverse. Having said that - we never went hungry. Wonderful resort. We will be back.
Hi Donna_LGTYG,
many thanks four you wonderful and detailed feedback!
We are more than happy to hear that you enjoyed your vacation in our house and were able to immerse in a world of relaxation, sports and pleasure.
Our kitchen team always tries to offer a range of vegetarian dishes. We regret that these were not varied enough for you. Of course, you are always welcome to choose from our in-house vegetarian/vegan menu or order a dish according to your preferences. Please feel free to get in touch with your service manager at any time, who will be able to assist you.
We would be pleased to see you soon again!
Kind regards
Dorfer family and staff
This hotel is a true hidden gem for English guests! This is our 3rd stay at the Quellenhof and we have never seen another English family which us so unusual. We have recommended it to our friends at home. We always struggle to find high quality hotels in Europe and always end up in the Middle East or Maldives for true 5 stars. But this resort is by far the best we have stayed in Europe.
We loved the new additions such as the glass bottom pool and new See Lodge. What makes this hotel truly special is the family run atmosphere. The family come around each night and ask about your day and thank you for staying with them. The food, spa and multiple pools are top notch. We will definitely be returning again!
Dear 823georgej,
many thanks for your lovely words!
We appreciate the praising lines in which you call us the best hotel in Europe and are very proud that you always take the long way to spend your vacation with us.
It´s also fantastic that you highlight the family atmosphere of our hotel. Mr. Dorfer and Mrs. Dorfer are always eager to have a little chat with our guests to get to know them better and learn more about them. This is the only way we can fulfill all the wishes of our guests and satisfy them completely.
In joyful expectation of seeing you again soon,
Dorfer Family and the whole staff from Quellenhof Luxury Resort Passeier
This is not a 5 star hotel! May be 3.5 to 4. If we had booked (and paid) for a 3 or 4 star, then we would have given a much stronger rating.
Here is what is wrong for a 5 star hotel:
- extremely poor English by most staff and in actually fact this hotel only caters to German and Italian speaking clients
- no turndown service for rooms
- severely understaffed…everything service related takes forever, especially the breakfast, dinner and bar services are not 5 star worthy
- we have issues with our dinner orders vs what was served literally every single night, including skipped courses, wrong items vs what was ordered, extremely long wait times between courses, etc
- for dinner and breakfast, there are dedicated tables and as soon as a family is finished with their dinner, the staff starts to prepare that table for the next days breakfast which means that there is a constant noise level of silverware and glassware being arrange plus the waiters are not attending to the guests still dining…all of which takes away from a 5 star experience and causes all sorts of service issues (as per above)
- layout of the property is profoundly confusing as the entire property is made up 6 or 7 different building none of which match resulting in a really chaotic layout
- the hotel appears to be run by a family that apparently has owned this place for 90 years….not to be unkind but perhaps it would be helpful to hire some professionals with global experience on how to run a 5 star hotel
- the place feels very petty…they say that breakfast ends at 1030 (which is really early on our view) and when we ordered a bottle of water at 1045 the server wanted to charge us for that bottle….another example? When you check in you receive a voucher for a welcome drink that is only good for the arrival day and until something like 6pm or 8pm…how cheap is this? On a 5 star hotel, you don’t use vouchers ….you either send a bottle of champagne to the room or you don’t do anything but don’t say you are a 5 star hotel and then act like a 2 star holiday inn….
- they hosted a casino night on one of the nights….good idea….bad execution….they set up two tables (this place must have 600+ guests!!!) in a tiny room which as a result was unbelievably crammed…who is doing the planning and organization here?
On the positive side:
- food is good but not great
- bed is comfortable
- rooms are very clean
By the way, we would have absolutely no issue paying twice what we paid but when you bill yourself as a 5 star hotel with outstanding services then the bigger issue for us is a lost summer vacation experience that no money in the world can fix after the fact.
Our strong recommendation would be to go to the Interalpen hotel which is a truly 5 star experience.
There is lots of activities for kids which I am sure will have a grand time but if, as adults, you are expecting a 5 star experience (which quellenhof promises you) then you will be sorely disappointed.
Dear stephanklee,
thank you so much for your stay and the time you invested in writing this review.
We are really sorry that we could not meet your expectations and have let you disappointed.
Please give us the chance to address the points you mentioned step by step.
Kindly apologize if the language level of our staff was not satisfying. Even though the majority of our guests - as you rightly say - are from German or Italian speaking countries, we of course host also guests coming from English speaking areas. The majority of our staff is absolutely able to communicate very well in English and always strives to do its best to assist our guests whenever help is needed. At the same time we also know that there are a few employees who may not speak the language fluently. We can assure you that we are doing our best to improve here and optimize the level of our language skills. We hope for your understanding!
We would also like to deeply apologize for the fact that you were faced with long waiting times. This is definitely not in line with our usual Quellenhof standard. We always try to serve our guests as fast as possible. In times of full capacity, it can of course happen that our staff has to jump between the areas and we may not be able to serve you as quickly as usual. However, we constantly strive for improvement here.
The fact that dishes have not been served correctly or have been forgotten should definitely not happen in a 5 star hotel. We can absolutely understand your displeasure in this regard. Our employees are usually perfectly trained and shine with a highly professional service. We will definitely seek the conversation with our restaurant manager, so that we can improve the aforementioned deficiencies. We deeply hope for your understanding!
Furthermore, is our top priority that our guests enjoy a pleasant evening in a beautiful ambience. Of course, this atmosphere should not be marred by any kind of background noise. If this was the case, then we would also like to apologize for this.
In fact, our house has grown in the last years. Our team is happy to explain the resort to our guests at check-in and let them know where the main things like restaurant, different spa areas etc. are located. In addition, we have tried to make the paths a little more understandable by using a fairly clear color guide system. The colors also match the colors on the resort map and in the brochure, so finding your way should be a little easier. However, whenever you have trouble finding something, please never hesitate to ask us about it.
Thank you also for the suggestion about the welcome drink. The voucher for the drink can ve redeemed by our guests until 8 pm. Of course, if you have a late arrival, it is possible to enjoy it the next day. However, since we accommodate a large number of guests in our house and have many simultaneous arrivals in times of full occupancy, it is unfortunately not possible for us to hand out a welcome drink to each guest individually. In our chalets and suites, our guests will of course receive an additional small gift. We hope that the desicion for this kind of procedure is understandable your you!
Thank you also for your suggestion regarding Casino Night. We have received nothing but praise from our guests here so far. Since not all guests participate in events like these, we usually have enough space for free development. However, we will of course take your suggestion to heart and discuss it with the responsible staff.
A turnover service is carried out in our chalets, so that our guests are pleasantly prepared for the upcoming nights. However, please feel free to let us know at any time if you have any special requests, so that we can gladly fulfill them.
We can assure you that we take your feedback very much to heart, because it is extremly important to us that all guests feel completely comfortable and enjoy unforgettable moments with us.
We would be delighted if you perhaps give us another chance so that we can show you that we can do "better".
We wish you all the best and send you lovely regards from all of us!
Your Dorfer family and the whole staff from Quellenhof Luxury Resort Passeier
