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neil m
Merano, Italy

Good but could do better

4.0 of 5 bubblesReviewed Jul 21, 2023via mobile
Fantastic place, so much to do, but please why are cigars allowed to be smoken when children are about. I really struggle to understand this !

We here returned after 2 years and only difference would be some of the infrastructure needs to be looked at, toilets broken my pool bar, no paper towels for 2-days..I could go on
Date of stay: July 2023
Trip type: Travelled with family
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Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this review
Responded Jul 26, 2023
Dear Neil M,

Thank you for your open and honest feedback!

We are happy to briefly address the points you mentioned.
In Italy, since 2005, there is a strict smoking ban in all public and publicly accessible buildings as well as restaurants and offices. Smoking is only allowed in designated smoking areas and outdoors.
We are of course sorry if you have been disturbed by the smell of smoke from others.
Unfortunately, we cannot prohibit our guests from smoking in our outdoor area - despite this, we naturally appeal to a sense of responsibility and ask for a respectful treatment, also towards children. We deeply hope for your understanding!

We would also like to thank you for your valuable advice regarding the defect in the toilet and the toilet paper. What you described does not normally correspond to our Quellenhof standard.
Our housekeeping ladies normally work very reliably and always refill any inventory. We are very sorry that this omission occurred. We have immediately informed our team to be more accurate and reliable in the future so that this does not happen again.
Of course, we also asked our janitor to take a look at the defect in the toilet and fix it.
Unfortunately, special defects can occur at very short notice and thus remain hidden from us for a certain period. We are therefore very grateful to our guests if they inform us so that we can react quickly.

All in all, we apologize for the aforementioned inconveniences and will do our utmost to ensure that everything is to your satisfaction next time!

We hope to see you again soon and send you our warmest regards

Dorfer family and staff
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews high quality horse riding kids club feel at home food is excellent amazing resort many years spa facilities excellent stay sports activities great atmosphere family reunion service staff something for everyone comfortable rooms breakfast and dinner areas
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11 - 16 of 2,731 reviews
Reviewed April 26, 2023

Quellenhof was recommended to us by friends and they were raving about it, so we had to give it a try. Our expectations were very high and I'm extremely happy to say that they were met, and even exceeded on all fronts.
The property is huge, yet very cozy and welcoming. In terms of facilities there's really something for everyone, and it took us several days to discover all areas. We have two small children (3 and 6), and they also had a blast as there are multiple, well equipped, well maintained and safe play areas. Furthermore, the kids club was so fun that they couldn't wait to go there after the amazing breakfast. This left us, the parents, very reassured that they are in good hands, whilst we relaxed and enjoyed all the wellness and spa facilities. Speaking of wellness: I've never experienced such a variety of saunas, steam rooms, pools, relax areas etc. Furthermore, they are all in impeccable condition, super clean and well thought-out. And then there's the Sauna Team, that does the most original and diverse set of Aufgusse that I've ever come across - incredible!
In terms of the F&B: also here the variety is very large and the quality of the food is excellent. The service staff in all the outlets are also very friendly and helpful. At breakfast and dinner they try to seat families with smaller children in the same areas, and this can get a bit loud, however we saw this as a benefit, as in case one of ours decides to make some noise, it's less noticeable and hence less stressful :).
Overall we had an excellent stay and booked our next stay before checking out. Quellenhof will be the highlight of our annual calendar for many years to come, as the activities get even more varied the older the kids get.

Date of stay: April 2023
    • Value
    • Location
    • Service
Thank Frederick W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded April 26, 2023

Dear GlobetrotterDXB,

Thank you for your fantastic and detailed feedback!

It is wonderful to hear that we have managed to exceed your expectations.
Your lines give us a lot of motivation and push us to continue to give our best and even more!
It's great that your children also had an unforgettable time with us and that you were able to enjoy relaxing hours in our spacious wellness area.
Our show infusions have become almost legendary and often amaze our guests. Our hard-working team puts in a lot of effort to create a varied programme and surprise our guests with creative themes. We are happy to hear that we have inspired you in this respect.

In summary, we are pleased that you have already booked your next stay with us and we very much hope that we will still be able to fully convince you!

We wish you only the best and send you wonderful greetings from all of us

Your Dorfer family & staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 13, 2022

One of the most beautiful and special hotels we have stayed in, excellent and friendly service from the employees, excellent food, excellent spa facilities and a great atmosphere.
The room was large and clean with a jacuzzi and a private sauna.
We would love to go back there again.

Room tip: Arriving when it's snowing is always better
Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Roam04960631599
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded December 13, 2022

Dear Roam0460631599,

thank you so much for your wonderful feedback!

It is an honor to read that we are one of the most beautiful hotels you have ever stayed in. Great that we satisfied you in all areas and that you started your journey home with so many positive memories.
We hope we can still delight and amaze you with our colorful range of services next time.

Warmest regards and all the best

Dorfer family and staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 15, 2022

Quellenhof is an amazing resort in the Dolomites of northern Italy. Everything you could possibly need is provided (right down to backpacks and tote bags in the room). There are several pools, horse riding, atvs, etc. to occupy your time. Plus you are a short drive away from the cable car that takes you up into the mountains for a day of hiking. The variety of food is overwhelming - also delicious. The views are spectacular. And the staff is great! I cannot do it justice in this review, but it was the best vacation I've had.

Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank carolwillyriley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded September 17, 2022

Dear carolwillyriley,

a very big thank you for your wonderful feedback.

We are really pleased that you praise us so much and that you even spent the best vacation of your life with us. Great!
We truly offer a huge variety of activities in our house. It's fantastic that you were able to enjoy our wide range of services.

We would be very happy if you would visit us again very soon and in the meantime we send you many greetings!

Dorfer family and staff

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Reviewed September 7, 2022 via mobile

One of the most relaxing vacations I have ever had. The resort takes care of everything you can think of or want. The staff is incredibly friendly and helpful. The number of events - both in terms of sports activities and spa/sauna can keep you occupied for days. Or, you can just relax at one of the beautiful pools. Lounge chairs and relaxation rooms are spread out throughout the resort so you never feel crowded. My only comment is that while there are vegetarian options, it could be more diverse. Having said that - we never went hungry. Wonderful resort. We will be back.

Date of stay: September 2022
Trip type: Travelled with family
Thank Donna_LGTYG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded September 7, 2022

Hi Donna_LGTYG,

many thanks four you wonderful and detailed feedback!

We are more than happy to hear that you enjoyed your vacation in our house and were able to immerse in a world of relaxation, sports and pleasure.
Our kitchen team always tries to offer a range of vegetarian dishes. We regret that these were not varied enough for you. Of course, you are always welcome to choose from our in-house vegetarian/vegan menu or order a dish according to your preferences. Please feel free to get in touch with your service manager at any time, who will be able to assist you.

We would be pleased to see you soon again!

Kind regards

Dorfer family and staff

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Reviewed August 28, 2022 via mobile

This hotel is a true hidden gem for English guests! This is our 3rd stay at the Quellenhof and we have never seen another English family which us so unusual. We have recommended it to our friends at home. We always struggle to find high quality hotels in Europe and always end up in the Middle East or Maldives for true 5 stars. But this resort is by far the best we have stayed in Europe.

We loved the new additions such as the glass bottom pool and new See Lodge. What makes this hotel truly special is the family run atmosphere. The family come around each night and ask about your day and thank you for staying with them. The food, spa and multiple pools are top notch. We will definitely be returning again!

Date of stay: August 2022
Trip type: Travelled with family
Thank 823georgej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded August 30, 2022

Dear 823georgej,

many thanks for your lovely words!

We appreciate the praising lines in which you call us the best hotel in Europe and are very proud that you always take the long way to spend your vacation with us.
It´s also fantastic that you highlight the family atmosphere of our hotel. Mr. Dorfer and Mrs. Dorfer are always eager to have a little chat with our guests to get to know them better and learn more about them. This is the only way we can fulfill all the wishes of our guests and satisfy them completely.

In joyful expectation of seeing you again soon,

Dorfer Family and the whole staff from Quellenhof Luxury Resort Passeier

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