Dear anandchopramcgowan,
Thank you for sharing your holiday memories!
First of all, we are very sorry to hear that you did not feel comfortable with us. We would like to assure you that every guest, regardless of language or origin, is equally welcome and treated in the same way. Due to our territorial location and proximity to Germany, Austria and Switzerland, most of our guests are of course from these areas. Nonetheless, international guests, including those from the United States and the United Kingdom, visit us from time to time.
Thank you also for your comment regarding our Acqua Family Park. We built this area only a few years ago to provide our younger guests with a place full of fun and adventure. We are very surprised to hear that you describe this area as rather old-fashioned. It is normally very popular among our guests and appreciated even by older guests. Please feel free to let us know via quality@quellenhof.it what exactly you were not satisfied with.
We are always looking to modernize and improve our resort. For example, our Forellenhof was recently renovated and brought up to a spectacular standard. During our winter break, some other areas are also being modernized and will soon shine in new splendor.
Many of our guests appreciate the fact that some areas of our house are kept more classical, resulting in a great mix of modern and classic. But that is of course a matter of personal taste.
We would also like to mention that there is a small farm near our hotel where chickens are kept. However, we have never received any negative feedback in this regard. We are sorry if you were disturbed by any unpleasant smell. However, as we are also located in the middle of nature between the mountains, it is of course possible that odors from nature and the surroundings can be perceived. This cannot be completely avoided due to our position. We kindly ask for your understanding!
We would also like to emphasize that the areas you mentioned were equipped with air conditioning in summer. We are sorry that you were nevertheless too warm. You could have informed us about this, and we would have adjusted the air conditioning to a higher level. Never be afraid to inform us of individual wishes; we will be more than happy to fulfil them.
It is true that our pool does not have a shallow area. We can offer this to our guests in our main resort at Quellenhof. As you know, there is a small paddling pool especially for babies and toddlers where they can really let off steam. However, we would be happy to pass on your feedback to our host so that he can think about such an extension. Thank you for your valuable input!
Our guests will find towels in all our sauna areas. The reason why we do not leave them open in all pools is simply that we want to avoid a complete waste of towels and to strengthen the issue of sustainability. We kindly ask for your understanding!
We are also sorry if you were not satisfied with your pillows. We have an in-house Pillow Menu and a selection of different pillows. You are welcome to let our housekeeping ladies know at any time if you would like a different pillow. We will be happy to bring it to your room.
Thank you also for your comment regarding movement sensor. We regret that you found this annoying. Many of our guests appreciate this very much, for example to have light when going to the toilet at night. Of course, we also have many rooms without motion sensors. Please let us know what you would like in your room next time. We will do our best to offer you the perfect room, if of course occupancy allows us to do so.
Furthermore, we would like to apologize for the animal droppings in the playground. Our housekeeping ladies of course always clean our areas very thoroughly and reliably - nevertheless, it can of course happen that guests do not keep to the rules and, for example, enter the playground with their dogs, which then do their business there. This must not happen, of course - you are absolutely right. If you see such a situation again, please let us know immediately so that we can take care of it!
All in all, we hope that we have been able to answer the points you have raised as well as possible.
It would be a real pleasure for us if we could perhaps welcome you again and you can then truly enjoy a wonderful stay with us without any compromises.
With our very best regards
Your Dorfer-Perwanger family & staff
