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Gail H

My Favorite Resort in the Dolomites

5.0 of 5 bubblesReviewed Aug 23, 2024
Quellenhof is a magical grouping of hotel buildings, pools, saunas, and restaurants in the beautiful Passeiertal, close to spectacular mountain hiking trails. I have been 5 times and have loved every moment. The staff is/are very friendly and helpful (they even fixed my brother-in-law's glasses) and the food is excellent. The prices are also very reasonable. Check out their website and ask questions. They are very responsive and can tell you about the dozens (hundreds?) of activities and sports opportunities offered by the hotel as well as spa treatments, a well-equipped gym, and excursions.
Date of stay: August 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this review
Responded Aug 30, 2024
Dear T4234NMgailh,

thank you so much for your wonderful review and for choosing Quellenhof as your favorite resort in the Dolomites!

We are thrilled to hear that you have enjoyed every moment of your stays with us and that our magical setting, friendly staff, and excellent food have contributed to your positive experiences. We are happy to know that our team was able to assist with your brother-in-law's glasses – we always strive to go above and beyond for our guests!

We appreciate your kind words about the range of activities, sports opportunities, and spa treatments we offer. It is our goal to provide a memorable and enjoyable experience for each guest, and it’s rewarding to hear that our efforts are being recognized.

Thank you again for your loyalty and for taking the time to share your feedback.
We look forward to welcoming you back for many more wonderful stays in the future!

Family Dorfer & the whole team from the Quellenhof Luxury Resort Passeier
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,731)
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All reviews high quality horse riding kids club feel at home food is excellent amazing resort many years spa facilities excellent stay sports activities great atmosphere family reunion service staff something for everyone comfortable rooms breakfast and dinner areas
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Reviewed August 22, 2024

The pictures suck you in. The pool that is the headline picture in all of their literature looks dated and dirty from within. The complex itself is a labyrinth and if you need help from staff for a problem, forget it. I had an injury that needed some attention and when I finally found a member of staff, they were zero help.
Rather than showing the hotel cared, the opposite was felt.
To top that off, several members of our group had symptoms that could be related to food poisoning - but as the hotel staff and owner seemed not to care, it was pointless to bring it up.
The food was bad, the rooms were average, the complex itself tired and the care from the staff were missing.

General consensus, never return.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LosT_LM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2024 via mobile

I spent a couple of days with my pregnant Partner and her son and our dog. From the start we were impressed. Hotel facilities are very well maintained and clean. The hotel is perfect for children as it offers an abundance of things to do for children. Parents can retreat in the adults only section where the hotel offers everything a high end 5 star hotel needs to offer and for sports enthusiasts this is also a great hotel because from Tenis, to golf to Swimming and horseback riding there are many other options for being active.

We tried to book one of the restaurants outside the half board but were unable to get a table which was very dissapointing, but it did not affect our overall experience of the hotel which was really great.

The hotel seems to be fanily owend and this family feeling is the spirit of the hotel.

All in all, I can highly recommend this hotel if you want to spend some nice hollidays with your children

Date of stay: July 2024
Trip type: Travelled with family
Thank Fränz F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded July 29, 2024

Hello Fränz F,

thank you for your wonderful feedback!

We are delighted to hear that you had a wonderful stay at our hotel.

It’s great to know that you found our facilities well-maintained and clean, and that you enjoyed the variety of activities we offer for children.
We’re also pleased to hear that you appreciated the adults-only section and the range of sports activities available. It’s important to us to provide options for both relaxation and active pursuits, and we’re glad that these amenities met your expectations.
We apologize for the inconvenience you experienced with the restaurant reservations. We understand how disappointing it can be when plans don’t go as expected. Our specialty restaurants have a limited number of seats and are very popular. We therefore recommend that guests make reservations in advance.

Thank you also for noting the family-owned spirit of our hotel.

We look forward to welcoming you and your family back for another memorable holiday.

Kind regards,
The Dorfer Family & the entire team from the Quellenhof Luxury Resort Passeier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 1, 2024

We went for a cigar after lunch and were not dissappointed. Beautiful modern architecture throughout the large dispersed premises. Attentive, friendly service. The Quellenhof is well known for its sporting facilities and visiting sports teams such as the German national football team. Easy to reach from Meran, and a challenging drive if arriving from Timmelsjoch or Jaufen Pass.

Date of stay: June 2024
Trip type: Travelled with friends
Thank TrophyCollector
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded July 10, 2024

Hello TrophyCollector,

thank you for your kind words and for taking time to share your experience with us.

We are delighted to hear that you enjoyed our cigar lounge and appreciated the beautiful modern architecture of our premises. We are also very thankful for your compliments for our attentive and friendly service. This means a lot to us, as we strive to provide an exceptional experience for all our guests.

In fact, our resort offers a wide range of sports activities, so that we have already hosted several sports teams, including also the German national football team.

We hope to have the pleasure of welcoming you back soon to the Quellenhof Luxury Resort.

Family Dorfer & the whole team from the Quellenhof Luxury Resort Passeier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 9, 2024

Amazing Place, Great Hotel, Great resort one of the best I ever been.
The staff and the owner are the diamond of this resort.

First the location is amazing, at South Tirol in Italy, the hotel very luxury, with a lot of facilities (Many kind like, swimming pools, sauna, jacisie Golf, Horse riding and much more.
the Atmosphere is amazing unique and special, the food excellent.
For me it was the 4th Time, and i'm going to be there at least once in a year.
i recommended this resort to everybody.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yossi B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded May 13, 2024

Dear bYossi,

Thank you very much for your fantastic review!

We are very pleased to hear that you were a guest at our hotel again and that you consider us to be one of the best hotels you have ever been to. Great!

We are already looking forward to welcoming you back very soon and giving you another fantastic experience!

Warm regards

Your Dorfer family and staff

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Reviewed November 18, 2023

You feel right away that you arrive at a well run family resort at the Quellenhof, they have thought of everything and things are under control. The selection of kids activities at this resort is really outstanding, it’s truly a kids paradise.

The resort itself consist of, I believe 6 different hotel buildings, that are all connected. Each has its own wellness area, meaning it will take you 3 days just to find your way through the corridors, tunnels etc. And this is one of the problems with this place, it’s just a bit too big, and the coziness you want in a wellness resort kind of disappears.

Many of the buildings are relatively new, expensively built and well designed, with furniture matching the style. But, and it’s a big but, there are so many decorative items everywhere that completely ruins it, I would go so far as to call it tacky. Large green porcelain frogs, all kinds of plastic flowers, the style is very 80’s, really a shame as it lets down the otherwise good design. For us it was a deal breaker, but that is of course very individual.

The Garden Suite in the Parkresidenz was of older origin, but nicely touched up with modern design, and the perfect room for a family of 4-6 members. The restaurant in the same building was also excellent, and the staff went out of their way to please the customers.

A few suggestions for the hotel:
- We initially got the older washed-out white robes, which does not exactly give you a cozy feeling (one does wear this all day). We then asked to swap them for the newer thicker grey ones that other guests were wearing. Why even use these old ones? Get rid of them, and give all guest new robes, it also looks much better with guests in uniform robes in warm colors.
- No TV working on cardio machines in the gym, a real shame, the TV’s are there, looks like a cable is connected, just no one bothered to check if it works.

All together a great resort, but too big and design wise just not to our taste.

Room tip: The Garden Suite at the Parkresidenz is perfect for families (not at garden level by the way)
Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Anders K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Heinrich Dorfer, Inhaber at Quellenhof Luxury Resort Passeier, responded to this reviewResponded November 22, 2023

Hello HKexpat88,

Thank you very much for your detailed feedback!

First of all, we are very pleased that you generally felt comfortable with us and that you praised the family atmosphere at our resort. This is a point that we attach particular importance to.
At the same time, we regret that you found our resort too spacious and that it was not easy for you to find your way around. It is true that our hotel has grown somewhat in recent years. To make orientation easier, our team explains the resort to our guests at check-in, including where the most important things such as the restaurant, various spa areas, Acqua Family Parc, ... are located. We have also tried to make the routes a little easier to understand with a very clear color-coding system. The colors also match the colors on the resort map and in the brochure, so it should be a little easier to find your way around. However, whenever you have difficulty finding something, please do not hesitate to contact us. We will be very happy to help you.
We also offer a guided tour of the resort 3 times a week, during which one of our employees takes our guests on a little tour of our hotel. Perhaps this would be something for you next time?

We are also very sorry to hear that we did not meet your taste with our decoration. As you correctly say, this is subject to everyone's individual taste and as tastes are different, we of course fully accept your opinion. Some people prefer "less is more", while others prefer something more fancy.
Our host Meggy Dorfer personally takes care of the decoration in our hotel. Mrs. Dorfer has an eye for beauty and selects our decorations with great precision at the style fairs in Munich and Paris. Our flowers are not simple plastic flowers, but very high-quality silk flowers that are delicately crafted.
Of course, we would also prefer to work more with fresh cut flowers throughout the house. To be honest, this is a question of cost given our size, and it's also not possible because we don't have daylight everywhere. Nevertheless, we are aware that this would of course be very nice.

Thank you also for your comment regarding bathrobes. The white bathrobes you are referring to are the ones we used for our guests last season. Why we still give these bathrobes to our guests is simply a matter of sustainability. There are still some bathrobes left over and as we don't want to simply throw them away, they are still being handed out to our guests. We very much hope that you can understand our approach. However, we will no longer be using these bathrobes in the coming season, so we kindly ask for your understanding!

Finally, we would like to thank you very much for your valuable advice regarding the fitness equipment. We have immediately asked our janitors to take a look at the defective equipment and repair it as quickly as possible. Sometimes there are short-term defects that we don't actually notice straight away. We therefore greatly appreciate when our guests inform us of such defects so that we can react immediately. Thank you very much!

All in all, we hope that the above-mentioned points did not spoil your stay too much and that you still had a pleasant time with us. We would really be delighted if you would perhaps honor us with another visit.

We deeply hope to see you again and send you our warmest regards from Val Passiria

Your Dorfer family and staff

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