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Rethymno Palace
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Reviews (905)
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15 - 20 of 907 reviews
Reviewed July 9, 2017 via mobile

Just returned from a fantastic 7 days, the hotel was everything we wanted, quiet, peaceful and great service, the two ladies and 2 gents from the beach bar were great company, we had a very modern room with jacuzzi bath and a hot tub on our terrace, not that we used it, close to shops and bars and only circa 15 min to the main town which was fantastic, food was good and we would return highly recommended

Stayed: July 2017
5  Thank bristolbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reception r, Υπεύθυνος Δημοσίων Σχέσεων at Rethymno Palace, responded to this reviewResponded July 25, 2017

Dear guests,

We would like to thank you for finding the time and write your comments about our Hotel, Rethymno Palace.

We are glad to hear that we made your stay with us pleasant. Providing qualitative services and genuine hospitality to our guests is a priority to us. Your feedbacks are valuable and essential and we hope to see you again in the future.

Best Regards,
CP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2017

Just simply a fantastic place to stay, great food, great rooms, great pool and just a short walk along the poolside to an amazing beach. This is an ideal place for a peaceful stay, just outside the local town plus there's a good taverna opposite serving traditional Cretian dishes.

  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank Tiffin6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reception r, Υπεύθυνος Δημοσίων Σχέσεων at Rethymno Palace, responded to this reviewResponded July 25, 2017

Dear Guets,

We would like to thank you for finding the time to write about your experience in our Hotel,Rethymno Palace.

We are glad to hear that we made your stay with us pleasant and enjoyable.
Your feedbacks are important to us as genuine hospitality and providing the best of our services is our priority.

With our Best Regards.
CP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 3, 2017

We stayed at this hotel in June 2017 for the week with friends.
The hotel has nice pool and this is the only good thing. The rooms are quite small, poorly furnished and look very cheap in general. The food was very poor, beach is very bad, in order to get a sunbed you had to do what the other guests were doing, wake up early and reserve the place, Stuff dont worried about that, people may leave their things and don't come to beach for the days and nobody looks after that. There is no any kind of entertainment in the evenings , for young people, hotel is quiet sad and not friendly.

  • Stayed: June 2017, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank MArina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reception r, Υπεύθυνος Σχέσεων με Πελάτες at Rethymno Palace, responded to this reviewResponded July 4, 2017

Dear guests,

Thank you very much for taking time to write about your experience at the Rethymno Palace hotel.

We are however, sad to read that there were aspects of your stay that did not meet your expectations and we do apologize for any inconvenience caused.
Your feedback is essential and valuable for us as it helps us highlighting the areas that may need further attention.

We thank you once again for your review as the opinion of each guest is very important for us.

Best Regards,
CG

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 30, 2017

This is a great hotel! People who work here are really dedicated and hard working. They are at your service all the time. We had all inclusive service and it was worth paying. There is a great variety of food and drinks to please different tastes. Hotel is very clean and they pay attention to every detail.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank MilosM81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reception r, Υπεύθυνος Σχέσεων με Πελάτες at Rethymno Palace, responded to this reviewResponded July 4, 2017

Dear guests,

We sincerely thank you for your feedback and taking the time to post your comments on TripAdvisor.

We are glad to hear that you had an enjoyable stay with us. Comments like yours encourage us to keep delivering qualitative services and genuine hospitality to our guests.
The aim of the entire team has always been to provide the best possible service and facilities to all our guests, at all times.

Best Regards,
CG

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 26, 2017

Was sold this holiday from Thomas Cook, never again with them. I paid for a superior room with sea view. Arrived at the Hotel on the 12th May we were the first 2 guests , the beutiful room from the website are not yet finished being renovated!! There was wires hanging out all over, the lovely snack bar wasnt open but the worst was they insisted on making a buffett although we were at hte most 12 people, so if you had breakfast at 10 you had a fried egg that was made at 7 in the morning (like rubber).
Instead of the lovely new furniture and walk in shower we had a dirty carpet on the floor, furniture at least 30 years old and an ancient white shower curtain.
Tried for a week to get changed to a hotel where there was at least people or music or decent food but the interest from Thomas Cook was null!!! Spent a whole week trying to get somebody , anybody to come and look at the Hotel, they couldnt even phone me back.
The staff in the hotel were super, there was nothing to much trouble, and they kept telling us how sorry they were.
This will be a super Hotel when finished, but at the moment horrendous.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank annedigenti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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