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dgh_ashby
Ashby de la Zouch, United Kingdom

Lovely week

4.0 of 5 bubblesReviewed Sep 26, 2018via mobile
Stayed and really enjoyed it. Room was good although we were sure we paid for a suite but couldn’t prove it on the confirmation email. The confirmation was rather generic so watch that. Room was great although a little small compared with what we were expecting. Reception staff very friendly and helpful. Would definitely return.
Date of stay: September 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelGatzaraSuites, Gatzara Suites Customer Service at Gatzara Suites Santa Gertrudis, responded to this review
Responded Sep 26, 2018
Dear dgh_ashby,

Thank you for the nice review!
We would be so honored to welcome you back at the hotel.
We look forward to host your next holiday soon.

All the best,
Gatzara Suites Customer Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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9 - 14 of 80 reviews
Reviewed August 2, 2018

We stayed at Gatzara Suites in mid-June for a Girls Trip celebrating a 50th birthday. It was perfect for us! The location is in the very pretty village of Santa Gertrud's in Ibiza - you feel like a local staying there. I heard Santa Gertrudis described as the Notting Hill of Ibiza, and I would agree. It has a few excellent restaurants, a pretty square and interesting shops. I wouldn't have expected such a peaceful and beautiful place to exist just 20 minutes from one of the most famous club scenes in the world.

The hotel is very well decorated and comfortable and the staff is excellent. The front desk staff, especially Thierry, made our trip amazing. They were always there to make a decisive and excellent recommendation and set up reservations. They never steered us wrong. It is also very easy to get taxis at the hotel so getting around the island is a snap.

The rooftop pool and bar are very nice and a perfect oasis to have a dip, a glass of wine and get some sun.

I will definitely come back to Gatzara Suites!

Date of stay: June 2018
Thank Karin G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelGatzaraSuites, Gatzara Suites Customer Service at Gatzara Suites Santa Gertrudis, responded to this reviewResponded August 2, 2018

Dear Karin G,

Thank you for taking the time on giving your thoughts about the hotel's strategic and central location on the island, the ambience and feel of the village and your admirable description of our facilities and the kind of hospitality our staff had shown during your stay.
This will definitely inspire and motivate us even more to serve our distinguished guests the pleasurable and memorable stay they rightfully deserved. We look forward to welcome you back with anticipation on your next holiday.

All the very best wishes,
Gatzara Suites Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 23, 2018 via mobile

My husband and I spent 4 days at this hotel. We chose it based on location and its chic style. We were happy on both accounts.

The location could not be better for spending romantic evenings on the buzzy square and the atmospheric restaurants. It’s just a 2 minute walk from the main square. Santa Gertrudis is the prettiest village in Ibiza. It’s popular with locals and feels upscale chic boho. It’s picture perfect. It’s also a good location for driving to other parts of the island.

The hotel itself has a nice modern chic boho feel to it.

The only negatives for us were the room we had (village suite with balcony) felt quite small and the storage for clothing was very limited. Having said that, we made due just fine.

The other negative was that the power would turn off quite often but only for about a minute. We felt this to be a nuisance, especially when it happened 3-4 times just while getting ready in the mornings. We’re not sure what was causing it.

We also felt the hotel was slightly overpriced.

Even considering the few negatives, we would still recommend it to anyone wanting to stay right in the centre of Santa Gertrudis.

Forgot to mention that parking was very easy. Lots of parking near the hotel.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Vickie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelGatzaraSuites, Gatzara Suites Customer Service at Gatzara Suites Santa Gertrudis, responded to this reviewResponded June 25, 2018

Dear Vickie,

Firstly, we would like to thank you for taking the time to review your recent stay at the hotel.
The very fact you had mentioned with approval the different ambience and vibe of the village where the hotel is located
including the style that had suited your preference were a great feedback that will enable us to not only maintain but
improve upon the services we provide to our valued guests.
The other concern you have shared over the power outage was already taken care of by the general provider of electricity
on the island and a solution have been recently done.
We can confirm that the supposed frequent outage was on the provider and can not be attributed in any way to the hotel's electrical systems integrity.
Same can be said about the other establishments and hotels on the island which suffered similar outages.
During high season on the island, the demand for energy supply is at an all time high and the lack of increase in power capacity
by the provider affects the way its consumers operate and vulnerable to these outages as well.
We do hope to be clear on this and again, our sincere appreciation for dedicating your thoughts with us.
We look forward in welcoming you back at the hotel soon.

All the very best wishes,
Gatzara Suites Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2018

Very beautiful hotel : we were first a bit afraid it would lack of soul but it wasn't the case. The hallway as long as the rooftop are amazing, the staff is really nice and rooms are comfy. Loved the breakfast which is nearly entirely homemade !

Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank DeedeeDesneiges
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelGatzaraSuites, Gatzara Suites Customer Service at Gatzara Suites Santa Gertrudis, responded to this reviewResponded June 4, 2018

Dear Delphine,
We are very appreciative for sharing your great feedback with us regarding your recent stay in the hotel. It is always a pleasure to receive positive reviews! Your lovely thoughts will certainly serve as an encouragement and motivation to all of our staff as we strive to continuously improve the quality of our facilities and services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
All the very best wishes,
Gatzara Suites Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 22, 2018

gatzara suites is a simply beautiful hotel.

pros: all staff are very attentive and friendly, they couldn't do enough for you. exceptionally clean, from the lobby, to the rooms and the roof top pool. the rooms are wonderfully spacious and a good layout with the walk in shower and double sinks. beds are comfy. excellent location in a safe and friendly neighbourhood. close to supermarket/shops and bars.

cons: breakfast pricey for what it is - nicer options available in the village. more weights needed in gym.

i'd definitely return.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank sunseekerr89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelGatzaraSuites, Gatzara Suites Customer Service at Gatzara Suites Santa Gertrudis, responded to this reviewResponded May 23, 2018

Dear Sunseekerr89,
Thank you for the lovely thoughts you have shared with us and fellow travelers following the commentaries in Tripadvisor.
Your fantastic review will reach the whole team as this will definitely inspire and motivate us to work further in giving our
guests the total hospitality experience they truly deserve. The other candid observation you put forth will be considered, as progressive improvements are periodically done to enhance our services. With much excitement, we are looking forward to welcome you back soon!
All the very best,
Gatzara Suites Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 29, 2018 via mobile

The rooms were perfectly luxurious, the interior style is clean and modern influenced by nature and the service is very good. I liked spending some time at the pool with my fried who lives in Santa Gertrudis. Even though the roof top pool is great - you‘re not at the sea.

I preferred breakfast in a cafe next door, as the atmosphere of having breakfast in the entrance hall is not my favorite one. Either way: I‘d definitely stay at the hotel again!!

Date of stay: May 2017
Trip type: Travelled solo
Thank travelllily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelGatzaraSuites, Gatzara Suites Customer Service at Gatzara Suites Santa Gertrudis, responded to this reviewResponded April 29, 2018

Dear Elizabeth M,
Thank you for taking the time to share with fellow travellers about your stay with us.
We appreciate your lovely review!
Looking forward to receive you once again and host your next holiday on the island very soon.
All the very best wishes,
Gatzara Suites Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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