My girlfriend and I ended up staying here a few nights on two separate occasions. First, we checked in from Banos and stayed the night to visit Cotopaxi Volcano. At 10USD each per night it was good value. The staff was always extremely helpful and kind. The second time we checked in after hiking the Quilatoa Loop. We had the same room each time and the bed was fine, but the bathroom was always dirty with hair. It doesn't bother me too much, but it is better to have a bathroom sans foreign hair. The shower does have hot water, scalding hot, but you must wait for it sometimes 3-4 minutes. Honestly the shower did not bother me at all, because so many places advertise hot water and don't deliver.
The rooms can be a bit noisy. On Saturday night I heard deafening electronic music, a fight outside, car horns, police sirens, an ambulance to name a few. The last night we stayed we awoke to an anti-drug rally passing by outside. If you are a light sleeper this place may not be for you.
The staff kept our big bags for us when we did the hike at no cost. Other place charge you per day. Even with the noise and hair I still would suggest this place. It has good value and the staff will help you with your questions.