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All reviews stockton beach queen bed family room free parking room was large good nights sleep would stay again newcastle
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Reviewed September 14, 2017

We were in what we hope was an un-renovated room, the emergency exit next to our room was propped open combined with the verandah door that allowed more than a draft to draw any heat out of the room. So miserably cold, I closed the emergency exit after dinner, pushed our bags and clothes against verandah door to block the cold breeze and the spare blanket against the room door with the air-con turned up high just to be able to sleep.

The bathroom was very strange, the toilet was positioned so the door hit your legs if opened whilst sitting, the toilet paper holder was too awkward to reach and the spare loo roll was on the floor next to the toilet (gross looking like it had been splashed with pee and collected dust, could not have used it). The shower was hot with good pressure but despite a very large mirror over the vanity area another large mirror was mounted on the wall of the shower as well so you could watch yourself shower (weird).

The wi-fi signal was not consistent enough to allow any use in our room, the receptionist re-set the modem with no change. Signal would constantly drop out, so it was not able to be used long enough to access email. Worked reasonably in the foyer and dining room, so it was a signal strength issue in the room we had.

The meal in the dinning room was only okay. The uniforms the waitress had to wear was awful for us and them, the decor left us quite speechless. Random sticks mounted with rusty chain and hooks in the ceiling with single light pendants on very long cords wrapped around the sticks ... should have taken photos. Nothing co-ordinated, was mish mash and badly designed. Room lacked warmth in the decor.

The building obviously is dated to the 70/80s but the weird part redecoration in the communal areas was very strange. 2 metres of one carpet, 2 metres of a different carpet, 2 metres of 3 or 4 different wall treatments ... even the stairs had half a flight in a different carpet with tape on the edges.

Perhaps we just got the worst room (so much for being an Accor member) but we do not plan to stay there every again.

Room tip: Avoid the top floor at the front, especially the far left when viewing from the street as the noise from traffic was very loud.
Date of stay: August 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michelle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 9, 2017

Comfortable Bed, convenient location & great value. Service by the staff at the front desk & restaurant male you feel like a valued customer. Will be my go to accommodation for Newcastle. Thank you for a great stay.

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Fu Wen C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 7, 2017

Excellent place to stay. Friendly, competent staff ensure a wonderful experience. Delicious buffet breakfast on weekends and made to order week days. City views from restaurant are impressive. Dinner menu in restaurant and in room dining is varied, catering to all needs and of good quality. Rooms are well appointed, spotless and lounge chairs as well as a desk provide adequate seating. Bathrooms provide all necessities. Have stayed here many times and have always been thoroughly
Impressed

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Neryl B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 19, 2017 via mobile

I stayed at this hotel because I need to stay close to where I conducted business meetings.

Staff were friendly and efficient. Room is ok. Plenty of car parking available (no charge). Charlestown Shopping Centre is not far from the hotel.

Recommend if you are visiting Newcastle for holiday/business trips.

Date of stay: July 2017
Trip type: Travelled on business
Thank Accorloyal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2017

Arrived to a cheery reception. Initially booked in to have breakfast in the morning, but, changed our mind later. Room was clean and comfortable. Single lounge chair makes farting sounds when you move on it haha. As on other reviews, soundproofing issues. Can hear doors being closed down the hall. Inconsiderate guests, but, that's not Mercure's fault. Great wifi! Just be sure you don't leave our the first 'R' when entering the password. It's a trick of the eye, and the darling receptionist did advise that is one thing most guests have a problem with. Thank you to the understanding receptionist who made me realise this. Not sure if it was the same receptionist, but, Britney/Brittany was lovely and addressed the issue of the screaming children outside at night constantly saying goodnight to their relatives. Some parents, I tell you!

Dinner in the restaurant:
My main was delicious. The salmon with asparagus rice. Hubby and bubby ordered the "glazed" pork. No glaze, dry and sadly cold. We were informed by the waitress that they were short a staff member in the kitchen. The waitresses were absolutely gorgeous, apologetic over the pork dish and offered a free drink. We declined, and thanked her anyway. Stay away from the meringue dessert and the brulee. The meringue is not the meringue you would expect, and the taste beyond bland. My brulee, sorry, near-soup like dessert, well, that explains itself, served with sliver of 'white Christmas-like' wedge. The very thin crunch on the brulee was the highlight of the dish. Nice view from the restaurant, pool undergoing renovation. It's winter, so who cares anyway. The room itself was great. No roaches as per other reviews. Good kettle. The bathroom is a slight step back in time. When you sit on the dunny, accessing the toilet paper can be a little bit of a trial. Don't like the bi-fold doors to the bathroom. If you are sitting on the dunny, and someone else wants to come in (as can be with some families) they'll knock you right into the legs. Would suggest sliding doors? Don't understand the shower screen, doesn't really stop any water getting out. Huge crack in the sink, but, the place is undergoing renovation. But, if you didn't read the sign about that above the stairs in reception, you really wouldn't realise. We had room 107, great to park right outside. The room the night before in Coffs Harbour was horrible, concrete pillows, upstairs, so, had to lug our heavy luggage. So, this was a beautiful blessing. Access both to outside and inside. Fan in the bathroom doesn't really do much. Hubby (a tradie) checked it and found it has never been cleaned. So, majorly blocked. Again, as on other reviews I read whilst here, mould in the bathroom (cleaning staff need to be reviewed), paint peeled off the bathroom doors and outside access door. See pictures I've attached. Be super careful when stepping out of the shower/bath, it's somewhat a high drop. All in all though, it's a great stay, don't eat here though. Regarding the breakfast we were to 'enjoy', we decided against it after the dinner we endured.

Room tip: Good for heavy sleepers (due to slamming doors). Comfy beds. Lovely linen!
Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank gemmaphant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grant V, Manager at Mercure Charlestown, responded to this reviewResponded August 24, 2017

Thankyou for staying with us and providing your comprehensive review. It is great to read a balanced review with some great feedback which can help us to improve our service going forward. We would look forward to welcoming you back again in the future. Regards, Grant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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