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Reviews (2,844)
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Reviewed October 1, 2017

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded October 2, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 30, 2017

Hi everyone
My name is Debi and I live in Newcastle NSW Australia.
My daughter gave me for my 60th birthday an amazing gift, the experience of Thialand.
We stayed at the Novotel Phuket Kata Avista Resort and Spa for 9 nights 16 to 25 September 2017. My daughter had stayed at the Avista in August 2016 and was excited to share this experience with her Mum :)
Our experience of our holiday, was absolutely wonderful. Starting from our late night (flight delayed) arrival the people at reception Nan in particular, made us feel welcome and addressed all our needs with a caring and friendly attitude, in the same way that we experienced throughout our entire stay by all the Avista staff.
This resort is well equipped. Including great guest rooms and three fabulous pools the largest with a bar also serving light meals.
Avista's restaurant was excellent providing an exceptional variety of delicious foods covering international tastes and most importantly personal needs and tastes.
The grounds and gardens are lovely and well maintained.
There are extra services available such as a massage and a gym and free transport to and from the beach.
The views from our rooms were of jungle, gardens, pools and Kata Beach.
Although Avista is not set directly on Kata Beach, there is a manageable road to walk the hillside and if not suitable for you, there are cheap taxis or try a ride in a "took took" they are a bit of fun. We found being higher up on the hill and having rooms on level 5, the views and peaceful setting were more important to us.
Only suggestion would be to have some additional invalid friendly ramps to enhance access to some of the areas e.g. larger pool area with bar and the gym.
The most important part of any visit to a country and our stay were the people. At Avista the staff were wonderful they watched you and made sure we were looked after. They are great fun we had plenty of laughs together.
Our special thank you's to everyone at Avista, especially to Nan, Annie, Boon, T and James. Also our thanks to Avista's general manager being the type of hands on person he also kept an eye on us. No not because we misbehaved but to ensure we were being well looked after and enjoying our stay.
Many thanks to the Avista staff, we definitely plan to return next year!!
Debi :)

Room Tip: Ask for higher floors with beach views
  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Debi195726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded October 2, 2017

Dear Debi195726 ,

Thank you very much for your kind comment on TripAdvisor. Regarding to your recent stay, we are pleased to hear that you have enjoyed spending your time with us. We sincerely thank you once again for choosing Novotel Phuket Avista Kata Resort and Spa.

Warm Regards,
Novotel Phuket Avista Kata Resort and Spa.

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Reviewed September 28, 2017 via mobile

Beautiful family friendly hotel away from the madness of Patong. Excellent Thai customer service across all areas of the hotel. Staff go above and beyond and are always smiling and happy. Ideal hotel for families and couples.

Stayed: September 2017, travelled with friends
Thank Olivera D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded October 2, 2017

Dear Olivera D,
Greetings from Novotel Phuket Kata Avista Resort and Spa!
It was pleasure having you stayed at Novotel Phuket Kata Avista Resort and Spa on behalf of my team. We thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions.

Warm Regards,
Novotel Phuket Avista Kata Resort and Spa.

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Reviewed September 28, 2017 via mobile

Novotel kata is a very nice place
Good food and ambiance
Lovely swiming experience for the family
Friendly and cooperative staff
General manager mr parasher is really kind and helpful, very well organised place
Will like to come again

Stayed: September 2017, travelled with family
Thank Bbhal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded October 2, 2017

Dear Bbhal ,

We are delighted that our service has met your satisfaction and we were very pleased to serve you our service. Moreover, We are very thankful for your comment on trip advisor and looking forward to welcome you back for your next trip in Phuket.

Warm Regards,
Novotel Phuket Avista Kata Resort and Spa.

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Reviewed September 26, 2017 via mobile

This was my first time stay in Novotel and they definitely made the experience memorable. We got an excellent room with a fabulous view to get up to in the morning. The staff was also friendly and cooperative. A place to come back to.

Stayed: September 2017, travelled with family
Thank Ruchira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVISTAKATAPHUKET, General Manager at Novotel Phuket Kata Avista Resort and Spa, responded to this reviewResponded September 27, 2017

Dear Ruchira S ,

Greeting from Novotel Phuket Avista Kata Resort and Spa
Thank you for your kindness to share this lovely review with regards to your staying experience with us on TripAdvisor.

We are delighted to read that you found our staffs friendly and comfortable stay with us. Your lovely review has been shared to our staffs and this would definitely encouraging them to keep-up their best performance and continuously serve all guests with our gracious Hotel hospitality.

We are pleased to hear that you would definitely return to stay with us again in the future. We are looking forward to your next visit to Phuket.

Yours sincerely,

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