I was supposed to stay here. Unfortunately I had booked it with Agoda under the previous name and management (Oh Inspire Hotel) - they had not informed Agoda of the change in management. Thus when I arrived, I discovered to my horror that my booking was invalid. But Gift and Jake were the epitome of Thai hospitality and warmth. They welcomed us in and let us use their phone for the next 3 hours as we settled the mess and found alternative lodging. We we upgraded to a nearby 4-star hotel by Agoda. I was so sad we could not stay with Gift and Jake as their place was fully booked. The very brief 'stay' at Wonderful Pool House was the best service I have experienced in a long time and will be one of the highlights of our trip to Kata as we made new friends and experienced such compassion during our time of need. We will definitely stay here the next time we return to Kata as told them sincere service is more important than luxurious facilities.
We loved our stay at the Wonderful Pool House and Gift and Jake are one of the best hosts we have ever had. The room is exactly as it looks - clean, bright, quiet, right next to the pool. Cleaning was done every day and Gift and Jake, whose office is just two doors down, were always there to make sure we had everything we needed. From arranging transportation, to recommending motorcycle rental (and helping us get a child size helmet), to supplying extra kitchenware for us to make our cooking easier, to buying ginger for me because I forgot to pick it up at the market, they are generous and thoughtful in every way. Their extensive hospitality experience shone through in their warmth and professionalism. We were traveling with our toddler - she and Gift became such good friends that she asked to go down the hall to see and talk to her every day. The Wonderful Pool House is located in a central (but quiet) location. Numerous restaurants, massage places, pubs, a local fresh fruit market, as well as access to Kata beach - are all just a 5 minute walk away. It's easily walkable to both Karon and Kata beach. It is also a 5 minute walk to the fresh market - where the locals shop for everyday groceries. After staying at the place for two weeks, we truly appreciate how central but quiet the Wonderful Pool House is. We enjoyed the Wonderful Pool House so much that we have decided to extend our stay until the end of the year. You're reading this amazing review not only because it's true, but also because Gift and Jake are such wonderful people and we have become good friends. We'd love more people to experience their hospitality!
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