So granted i went at the very end of the low season (october) so i am hoping that my poor experience is down to the hotel "subbing" all their good staff for their b grade staff.
However i tried on numerous occasions to work with the staff to get issues resolved but the staff were completely nonchalant, obstructive and ineffectual.
I have stayed at this hotel for many years now and i used to be a big fan, but unfortunately after last weeks experience i will not be back. - room cleanliness is ok, but if you start looking closely you will be a little disgusted.
The rooms are starting to feel dated too and the tv’s now barely work…(ok ok why would anyone want to watch tv whilst in paradise, but it did rain for 6 days straight.) - you have to pay 50 tbh per day to use the in room safe….weird but not surprised. This is the only place in the world during all my travels that i have to pay for the privilege of keeping my stuff safe. - the breakfast was poor at best, and the staff were not at all helpful. friendly enough, just ineffectual.
I must admit it must be hard to cook a buffet for so few people, but the food was bad and choice was very limited. perhaps cooking fresh would be better?
Lastly at 4am on my last night/morning all the electricity went in my room, so no fan, no aircon, no lights. when i rang to see if it could be fixed it was a huge hassle and when i complained they procrastinated beyond belief. i suggested they give me the adjoining room after 30 mins of mucking about, but they said the hotel was full (which i know for a fact was a lie as there was only about 6 other people in the entire hotel) then finally after an hour of trying to fix the issue, they finally decided that the adjoining room was free and that i could move in. no apologies, no good.
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- Also Known As:
- Karona Resort And Spa
- Karona Hotel Karon
- Karona Resort Karon
- Karona Resort & Spa Phuket, Thailand - Karon