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All reviews sri lanka herbal tea junior suite amazing views swimming pool a la carte menu beautiful hotel nice view mountain view restaurant staff mini bar our honeymoon reception area surrounding hills breakfast and dinner welcome drink nice pool
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Reviewed April 3, 2018

This hotel is stunning, the staff cannot do enough, friendly and helpful. The view from the room was fantastic, The swimming pool is a good size and very clean, with all the facilities you would expect. The room was also very clean and well maintained, Enjoyed our stay very much.

Date of stay: March 2018
Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, Customer Relationship Executive at Amaya Hills Kandy, responded to this reviewResponded April 3, 2018

Dear Guest,

Ayubowan from Amaya Resorts and Spas!


The team at Amaya Hills, Kandy would like to thank you for your exceptional review! Thank you for your compliments towards our Rooms, pool and other facilities. We are simply delighted in knowing that you are pleased with your decision of staying at our resort. Looking forward to welcome you back for a similar experience.


Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake
Customer Relationship Executive
Amaya Resorts and Spas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

My friend and I are residents of Sri Lanka. Two of our colleagues had visited the hotel in recent months to enjoy the lunch buffet and use the pool, so we followed suit. The resident discount our friends were given was not applied to our bill. The lunch buffet was average, though in no way worth $20 USD. To boot, our non-alcoholic drinks were charged on top of the $20. The hotel has a spectacular view and a big pool, but it’s quite far from the city, so catching a local tri-shaw is not easy, and the drivers who either work with or are contracted by the hotel offer extortionate rates. If you are visiting for the day or staying there, I would recommend the Pick Me app (like uber for tri-shaws and larger vehicles). Skip the buffet. It was a total disappointment.

Date of stay: April 2018
Trip type: Travelled with friends
1  Thank dubgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, Customer Relationship Executive at Amaya Hills Kandy, responded to this reviewResponded April 3, 2018

Dear Guest,

Ayubowan from Amaya Resorts and Spas!

All of your concerns and feedback which is very much valued will be shared with relevant members of our team for future rectification. We thank you for taking the time to share your comments with us so that we are aware and can avoid such instances in future.

We equally regret that you did not exactly get the dining experience that defines us. We have made a note of your feedback and would be looking into it

.
Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake
Customer Relationship Executive
Amaya Resorts and Spas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Although situated in a beautiful hill with breathtaking view this hotel could not fulfill our expectations. The bathrooms need a great renovation since the water did not live the siphons. The mattresses were so destroyed by the use that I couldn’t find my balance on these. The most irritating was the behavior of the staff since most of them were rude and the noise. The hotel does not have any kind of sound insulation making our stay unbearable. The staff doesn’t pay any attention to client. I was waiting for a sewing set almost twenty minutes and the night before we go they came around eleven o clock to check the mini bar. Last, our departure was 4 clock in the morning and our breakfast was only a toast, cake and an apple. The only good was the view and the food.

Date of stay: April 2018
1  Thank ΕΛΕΝΗ Γ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, Customer Relationship Executive at Amaya Hills Kandy, responded to this reviewResponded April 3, 2018

Dear Guest,

Ayubowan from Amaya Resorts and Spas!

We are deeply distressed in hearing of the incidents mentioned in your review. We will most certainly look in to this matter. Please accept our most sincere apologies and we thank you for sharing your valuable feedback with us so that we will be able to avoid such incidents in future.


Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake
Customer Relationship Executive
Amaya Resorts and Spas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

We spent two nights here as part of a Wendy Wu touring group. This property is located high above Kandy with great amenities and a sensational view of the valley in which Kandy lies. It would be hard to fault the property.

Room tip: Rooms with a valley view would be preferred.
Date of stay: March 2018
Trip type: Travelled as a couple
Thank Alan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, Customer Relationship Executive at Amaya Hills Kandy, responded to this reviewResponded April 3, 2018

Dear Guest,

Ayubowan from Amaya Resorts and Spas!


Thank you for taking the time to share your comments regarding your recent stay at Amaya Hills, Kandy. It was a pleasure to learn of your appreciation for the quality of service of our staff and overall accommodations of our hotel.


.
Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake
Customer Relationship Executive
Amaya Resorts and Spas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

The hotel has a wonderful location with glorious views. We were blessed with a deluxe room so despite the terrible rain, we had a sitting room with views over the exquisite garden. The food was fine: functional as buffets often are, and I guess the bathrooms might be small and very tired. But the bed was wonderfully comfy, the room well equipped and the staff are charming, helpful and want to go the extra mile for you. A good choice.

Room tip: Deluxe is worth it!
Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank B J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, Customer Relationship Executive at Amaya Hills Kandy, responded to this reviewResponded April 3, 2018

Dear Guest,

Ayubowan from Amaya Resorts and Spas!

A heartfelt “thank you”, for your nice comments. We are very happy that you enjoyed your holiday spent in Amaya hills, Kandy which offers our guests a very happy atmosphere combined with great hospitality.

We hope to see you again soon for another relaxing and memorable stay.


.
Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake
Customer Relationship Executive
Amaya Resorts and Spas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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