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“Great place to relax - but don't forget to add tax/service to everything!”

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Marriott's Mai Khao Beach - Phuket
Ranked #6 of 13 Hotels in Mai Khao
Certificate of Excellence
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great place to relax - but don't forget to add tax/service to everything!”
Reviewed 13 March 2012

We had a wonderful three days at the Marriott Mai Khao beach on a timeshare recommendation from friends. You do have to sit through a 90mins (or what turned out to be 2hrs for us!) presentation which is 1 on 1. Obviously this is acceptable for the deal but still quite a tiring couple of hours.

The pool is delightful and even has a swim-up bar. We had no problems with sun beds - it was quite quiet, though I guess was outside of main school holiday times so there were just a few families there with smaller kids. We had what could only be described as a palatial 2-bed apartment which was absolute heaven. Wonderfully comfortable king size bed, enormous 2-person bath tub, powerful walk in shower and his and her sinks. The kitchen had everything you could need -we did self cater for a couple of lunches (there is a mini mart on site - pricey but without a car we had no other option) and flat screen TVs and DVDs in the lounge and main bedroom - plus a flat screen TV in the second bedroom.

All the staff are attentive without being over the top, extremely polite and helpful. We had cold face towels, fresh fruit and iced water brought to us by the pool each day and free pool towels too. There's a DVD library which we made use of (bizarrely held in the kids nursery area???) and a pool table, table tennis table etc.

The only thing I would say wasn't so great (apart from the inevitable timeshare preso) was the dining options and prices. There was one main restaurant (Zest) on site which we didn't visit as other people had commented the food wasn't great - especially for the price, which is western pricing - plus 10% service and 11% tax (on top of service) for everything. Bear this in mind! The little 'delights' cafe next to it (obviously same kitchen) was nice for a breakfast or lunch, but again quite pricey. The Coffee Shop in the Turtle Village does cheaper food but we made the mistake of obviously going too late in the day. It's open until 10pm and we arrived just after 9pm but at 9:30 the waitress came over with the bill and left it open on our table, which we found a bit distasteful. 5mins later she came over and asked if we could pay our bill now as they were closing. We weren't even half way through our dinner! We asked if we could at least finish our meal, which she didn't really want, but then felt extremely hurried and at that point I just wanted to get out of there - they were literally watching us waiting for us to pay up and get out! Needless to say, we didn't go back there.

I would however recommend, like others, the Kim Dee delivery service (visit Kim Dee Restaurant.com) which though took about an hour, was really fabulous food at very reasonable prices - and free delivery to the hotel for 500baht or more.

All in all a wonderfully relaxing retreat in fabulous surroundings. Watch the taxes/service so you know the real price of a meal but otherwise sit back and enjoy the sunshine!

Room Tip: Higher floors are quieter and have a nice view out to sea. Haven't heard anything good about plu...
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  • Stayed March 2012, travelled as a couple
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1 Thank OutAndAboutChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Olathe, Kansas
Level Contributor
404 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 8 March 2012

I have nothing but positives for this wonderful resort. It's definately 5 Star! This is a perfect get away to relax and rewind. The staff are all wonderful. The restaurants are extremly tasty. Everyone is there to help one have a wonderful time. The rooms are spacious with two bedrooms and two baths. I totally reccommend this property.

  • Stayed March 2012, travelled solo
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Helpful?
2 Thank JamHam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 24 February 2012

I'm gonna keep this one short and simple:

The rooms are great and very clean. We had a 2 Bedroom private pool villa at the ground level. Modern Amenities like a flat-screen TV in both rooms and the living room w/DVD player (no ipod dock or sound system though) and good toiletries are provided. The Living room is huge and the Kitchenette fully stocked with plentiful crockery, glasses cooking utensils etc. Three big bottles of Water are provided free everyday. The property is situated next to a shopping complex and a mini mart called turtle mart which makes getting supplies for cooking breakfast or having beers or whatever else convenient. All these factors make this a decent hotel especially for a long stay and especially if you have older children.

Why it's average at best:
The service at the hotel is not good. First off you don't get a hotel feel staying here at all.. it is actually a vacation home or as my wife put it 'a holiday home for the older crowd'. The whole property feels lethargic and there is no energy about the place... Mai khao region as such is dull and has no nightlife beyond 10pm. Even the coffee shop at the hotel has the same deadline. Post that time you are forced to order room service as there are no restaurants near by that are open late... We did order room service and it was, well.. insipid.

As we cooked breakfast the next day we realized we did not have salt n pepper in our kitchen, so we called room service and the price for this condiment is 60bt... the amount is insignificant but it does leave a bad taste in your mouth when you hotel starts charging you for condiments!
This property does not even have access to the beach and it is a long walk to get to it. My suggestion would be to take the free shuttle to JW Marriott right next door and head to the beach from there. We went to JW pretty much everyday and it seemed like the better property but the service seemed the same, as in, sleepy and nonchalant.
The private pool although a decent size is not designed that well.. why have a slope and a deep side (1.8m) in a plungepool? kinda ruined it...

I would not recommend this hotel or even this beach in Phuket. We moved to Kata beach from here and it was superb- lively at places and peaceful at others. This hotel is a fair option for people with bigger families for a long stay who just don't want any sort of activities except to relax ;)

Room Tip: Pick a private pool villa which are all located on the ground floor and also provide easy access to...
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Manav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 February 2012

Even though my family and I appreciated the pubic hairs stuck to the wall of one of the bathrooms (from a previous guest) and the sticky living room floor (again from a previous guest), we were hopeful that things would get better. As a test to the cleaning staff, we choose to see how long it would take to clean the bathroom properly.... after 6 nights, I can attest to the fact that our friends on the wall still remain. The cleanliness of the rooms goes hand in hand with the fact that bed-sheets do not get changed more then once a week... a reassuring fact when staying at a beach resort (with napping children and sunscreen for the family). we only get "tidy service" which means LIGHT cleaning (i.e. bed making which we can do ourselves)... obviously since our kitchen sink and everything else has yet to be cleaned...

The children's club, although staff was pleasant, ranked up to the same standard as the room. To my surprise, there was a sick young boy in the club (with stomach problems, a runny nose, and who knows what else) that the staff let continue to stay to play to infect the rest of the children at play. The child's helper told me not to worry as he was "not playing with all the toys".... a genius comment to say the least.

In general, the guests were a mixed bag. Half the crowd was here on a partial free stay and thought this resort was akin to an Aman... not to be too much of a snob, but those people have never stayed at a resort ranking much higher then a super 8 motel. The other half of the crowd was nice and classy and was here because it is a family resort, that is supposed to have certain standards.

The staff at the restaurant were by and large very nice. A few specifically were more than very helpful with our child while the balance of the waiters seemed to be overwhelmed when asked to procure another cup of coffee. Honestly, if it were not for the restaurant staff and food, we would have considered checking out days ago as there are tons of options to stay in Phuket with hotels who actually care if you are happy or not.

The space inside the rooms was the only positive. when traveling with a family, it is nice to have space to spread out as well as a washer machine given our extended stay.

Lastly, if you plan on visiting the JW Marriott, do not think at any given moment you will be treated like a human being by anyone at the front desk, including the manager which I only wish I had her name to make sure she had a proper shout out for her absolute rudeness and ignorance.

  • Stayed February 2012, travelled with family
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Helpful?
7 Thank kojo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 February 2012

Our stay at Marriott Mai Khao Beach was very enjoyable. Staff are friendly, helpful, and accomodating. Great variety of activities available, and excelent ammenities.

Only disappointment was the food at the hotel resturaunt. One of the things I most look forward to is a great breakfast buffet. The breakfast here is terrible, but there are many other options in the area - so this wasn't a complete deal breaker.

Best vacation of my life. :-)

  • Stayed January 2012, travelled with family
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Helpful?
2 Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
5 reviews
Reviewed 25 January 2012

This was our first trip to Phuket and we stayed at the Marriott Mai Khao Beach Resort. It is a perfect place for vacationers who want to enjoy a quite stay away from the hustle and bustle of the city. Our four year daughter also enjoyed here with their kids club. One can borrow books, games, DVDs etc from the club. The staff here are very friendly and helpful. The beach is very near and the short free buggy ride was a fun for my daughter.

Room Tip: For people who prefer their own cooking, the kitchen here is well equipped and all provisions are ea...
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  • Stayed January 2012, travelled with family
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Helpful?
Thank dinesh4302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maidenhead, United Kingdom
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 January 2012

Not to be confused with the larger sister resort (attached to JW Marriott hotel) also in Mai Khao. This is not on the beach front, but benefits from being much quieter. Beach about 5 min walk or by buggy transfer to the JW Marriott. This is a vacation resort so we stayed in a fabulously equipped and immaculately maintained 2 bed apartment. Plentiful bottled water supplied daily free of charge. Maid surprised us with a different towel animal every day!
You can use the restaurants at the main resort, but they do not allow use of their pool or other facilities. I did go to the spa and it was wonderful, Thai massage in an individual pavillion - but be warned - it is not for the faint hearted - ouch!
We tried some local restaurants, which were excellent and much cheaper than in the resort. Just book a taxi and they will wait for you.
Would definitely go there again in preference to the sister resort.

Room Tip: Higher floors get a sea view.
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  • Stayed March 2011, travelled as a couple
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Helpful?
Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's Mai Khao Beach - Phuket

Property: Marriott's Mai Khao Beach - Phuket
Address: Mai Khao Talang, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Mai Khao
#6 Luxury Hotel in Mai Khao
#7 Romantic Hotel in Mai Khao
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott's Mai Khao Beach - Phuket 4*
Number of rooms: 133
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Also Known As:
Marriott Mai Khao Beach Hotel Mai Khao
Marriotts Mai Khao
Mai Khao Marriotts
Marriott's Mai Khao Beach - Phuket

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