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Reviewed September 21, 2018 via mobile

I booked a family suite. The room was private and nice. The only thing was the separation between bathroom and bedroom. There was an only thin (see through) curtain, which we could see everything inside. However, overall was great! We have a time here at Dream hotel & spa resort especially the service. The staff was friendly and the service was excellent. At the check out time, we were assisted by Khun Bow, she was very nice and kind :)

Date of stay: September 2018
Trip type: Travelled on business
1  Thank Suthatta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded September 22, 2018

Dear Suthatta K,

Thank you for sharing such a nice review about your recent stay at Dream Phuket Hotel & Spa.

I am pleased to learn that you had a great overall experience with us. It is an honor to read your review. K.Bow, our Front Desk Supervisor, and the team are thrilled to hear that their efforts in delivering delightful guest experiences have been duly recognized.

We look forward to welcoming you back again in the future!

Best regards,

Anne
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2018 via mobile

We travel a lot, and Dream hotel is realy made of dreams.. Wonderfull architecture, great pools, rooms, very friendly stuff (Hi Patrick).. We stayed here for 12 days, and we experienced allmost all of hotels amenities, including its Dream beach club, located on Layan beach. Hotel is located cca 5km from the beach in very quiet area. Trilogy restaurant offers western and also Thai food. Great experience. Breakfast also very good. After all, one of the best hotels we experienced so far.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Matej Š
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded September 21, 2018

Dear Matej S,

Thank you for taking the time sharing your experience with us!

It is a true pleasure for us to learn that you have noted and appreciated everything that we stand for here at Dream Phuket Hotel & Spa. We are grateful to hear that you enjoyed the convenient hotel disposition, the breakfast and food selections, the stunning pool views, as well as the friendliness of our staff (We will surely pass on your warm regards to Patrick :-) )

Please do not hesitate to get in touch with us directly prior to your next visit, we will be more than happy to assist you with the arrangements.

Best regards,

Anne
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 14, 2018

Hotel is well maintained, lovely 2 pools, staff were courteous, professional and service-oriented. Mr Maii, (Manager) was hardworking and zealous in bringing the standards higher than what it is currently (>8.2). Buffet breakfast was pretty good.Security guard was alert to caution night swimmers (who endanger their young kids) !

Date of stay: September 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank valerielimlh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded September 14, 2018

Dear valerielimlh,

Thank you for your review and kind words here. Also thank you for pointing out the service standards of the team. I'm sure they will be pleased to hear this.

We hope your comments will be helpful for other travelers and of course we hope to welcome you back to Dream Phuket Hotel & Spa in the near future.

Best regards,

Anne
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018 via mobile

Me and my partner came away with our mum's and we stayed at Luna villa next to the hotel. We woke up and decided to see if the dream hotel,next door would serve us breakfast. To our delight they accommodate us and the breakfast was stunning. From fresh omeletts to pancakes, pastries to noodles and curry. The breakfast is bye far international and has something for everyone. We could use the pool and all the facilities. One person imparticual Patrick made our visits very special. He could not do enough for us and made us feel like part of the hotel. I would highly recommend this hotel for all ages couples and families.

Date of stay: September 2018
Trip type: Travelled with family
1  Thank gingerhero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded September 14, 2018

Dear gingerhero,

Thank you for spending sometime to experience the service and facilities at Dream Phuket Hotel & Spa, as well as taking the time to review our hotel here. We much appreciate the feedback.

We are pleased to see that both the facilities and the service provided made an impact on your visit and will surely take this opportunity to thank Patrick, our Bar Manager, for his friendliness and professionalism.

Looking forward to your next visit and to stay at our hotel :-)

Best regards,

Anne
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 11, 2018

Very good hotel with gentle people. They try to serve you well and really want the best for their guests.
Even the gardeners are very gentle and humble.
In the morning however the food is always similar. This could be a little different from time to time.
The manager (Mai) is very concerned about your staying in the hotel and tries to upgrade your staying.
There are charges if you want to get money with your credit card in the hotel (10%), which seems the habitual way of financial services in hotels.
Clean rooms (every day service), etc etc

Room tip: View on the swimming pool (main swimming pool)
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
4  Thank glemeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne_Sudarat, Hotel Manager at Dream Phuket Hotel & Spa, responded to this reviewResponded September 14, 2018

Dear glemeer,

Thank you very much for taking the time to leave a review of your stay at Dream Phuket Hotel & Spa. We were happy to have you here and appreciate that you took notice of things we do to make our guests comfortable.

Your comment on our breakfast menu is noted and passed to our Executive Chef for better adjustment. Your kind words on overall service provided by our staff, especially K.Mai, also be shared among the team. It inspires the entire "Dream Team" to continue providing the best service experience.

Thank you once again and we all look forward to welcoming you back in the not too distant future.

Best regards,

Anne
Hotel Manager

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