We really enjoyed our stay here but the level of service really brings this hotel down from a 5* to a 3*. We would go sit in a restaurant, and would have to ask for menus, ask to order, ask a few times for bills..... we would go for drinks at sunset and go sit down, and we would have to go up to the bar to order and ask for menus... Took 15minutes to get a bill for a bottle of water... We had dinner in the main restaurant one evening and it took 45 minutes to get a vegetable soup... and another 30 minutes to get a salad... Hotel needs more staff and it really puts a downer on the experience.
The room however, is beautiful, cleaning is done very well, boat process from Phuket to Island was smooth and great.More
- Free Wifi