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“Anniversary Brunch”
Review of The Office on Appleby - CLOSED

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The Office on Appleby
Restaurant details
Reviewed March 5, 2016

Four of us recently got together at "The Office" for an Anniversary Brunch. Staff are very friendly and helpful, the food is excellent and the surroundings pleasant........what more could you ask for :o)

    • Value
    • Service
    • Food
1  Thank Kiwis2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (3)
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Reviewed January 23, 2016

We went to this place recently for a Sunday lunch.. It is in a lovely setting with nice gardens as well as an inside seating area.
The waitress came out and seated us in the garden, and gave us menus, cutlery, water and glasses.
We ordered a drink each, plus two pizzas from their snack menu, for our party of three.
The waitress came back once after we had placed our order, as she hadn't got the food order right. She obviously didn't know much about the items on their menu.
Eventually she came back with one pizza, which was quite good - and then nothing else.We finished it, waiting for the second one to appear.
After nothing appeared within a reasonable time, I enquired when we would get our second pizza. It appeared that our order had been mucked up and the second pizza had been missed. Apologies and we were told it would be here "soon".
Eventually another pizza was delivered to our table, but was immediately whisked away as we were told, "Sorry, wrong table"
Another ten minutes passed before another pizza finally arrived. We asked the waitress if she could get us another carafe of water, and got the comment "Sorry too busy, it's over there" ( and the place was certainly NOT busy)
To top things off, I noticed our waitress taking a cup of coffee to another customer, using her thumbs on the lip of the cup to steady the cup on the saucer - an appalling practice!! Isn't this what trays should be used for?
Overall, the worst experience we have had a restaurant in the Nelson region for many years. Poor staff training and poor service.
With so many good eateries in the region, this won't be one we will go to again.

    • Value
    • Service
    • Food
3  Thank Doublenaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
S5629VBkarens, Manager at The Office on Appleby, responded to this reviewResponded May 25, 2016

Thank you for your feedback
We took over the business mid December with new staff and never in a thousand years expected the massive amount of people that came to Sit, Relax and Enjoy our cafe/restaurant!
All the issues you addressed (staff in question no longer work for us) have now been resolved and we hope you will join us again sometime for a more enjoyable experience with us

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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