My friends and I recently stayed at the Turquoise Villa from 21 to 24 May. We enjoyed our stay very much. The villa was spacious and is very desireable when you have a large group of people. The villa also has a wide range of amenities (e.g. ping pong table, pool table, movie room, gym) that differentiates it from many others. The owner, Tracey, is friendly, reasonable and very accommodating. We had kids travelling with us and she was able to accede to our requests and provided baby cots and high chairs. She also installed cable TV and an Internet booster so that we could watch the FA Cup finals. Auntie Khare, the housekeeper, and her son too were amazing. Auntie Khare cooked us delicious Thai dishes and was able to cook many of the dishes we requested for. Her son and her also kept the villa clean. They also bought drinks for us and each purchase was supported with a receipt, although we did not request for one.
Anna, the villa manager, however was unfriendly and unhelpful. We had 3 vans do the airport transfer for us and it was agreed that they would do a stopover at a supermarket for a duration of 1 hour. She demanded an extra THB200 per van as the drivers claimed that we spent 1 hr 50 min at the stopover. This was untrue as we spent only 50 min at the supermarket. We brought this up to Tracey and thankfully did not have to pay for this. In another occasion, we were asking about a fishing trip out at sea. We politely asked her for more details about the boat (e.g. photo, what type of boat it is, how many people can the boat take, etc) as it was monsoon season and we were worried about safety, and also clarified with her on the charges. She seemed annoyed and was rude. She wanted to leave the villa and told us that she would send us the photo and we could ask her any other questions through messaging. She also misrepresented the schedule and acitivities of the fishing trip. She said that the boat ride to the fishing location would take 30min, but in actual fact it took 2 hours. From a travelling time of only 1 hr to and fro (according to Anna), it took everyone 4 hrs instead, resulting in an actual fishing duration of only 1hr. Also, she did not mention that there would be snorkeling during the fishing trip. Some of us would have joined if we had known there was snorkeling. The boat rental was THB 15,000 and although the fishing trip was all in all fun, the experience with Anna and her misrepresentation was unpleasant. A friendly and more approachable manager would definitely make guests feel more welcomed.
There were many bugs and insects outside the villa (especially at night) and they flew in through a gap in the main living room sliding door. We had to constantly make sure the toddlers did not meddle with the bugs and that the flies did not land on the food.
There was a partial power outage on our 3rd night stay at Rawai. The villa does not have a back up generator and we encountered many inconveniences. The air-conditioners were not functioning and the lights were turning on and off on its own throughout the night.
Despite the above inconveniences, we enjoyed ourselves very much. The view is beautiful!