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Neethu

Wonderful Experience with Sylvan

Review of SylVan Resort
5.0 of 5 bubblesReviewed May 11, 2024
We had been to this resort for a staycation with a bunch my family and this is the second time I'm visiting this place. Trust me, the ambience and place is excellent and their hospitality is extremely outstanding. Manager Jibin was so helpful. During Winters and Monsoons you can feel the fog and the view is mesmerizing. Premium Mountain View Cottages are a must try!
Date of stay: April 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sooraj Kt, Owner at SylVan Resort, responded to this review
Responded May 22, 2024
Dear Guest. Thank you for you kind review and it was great to see you back.
It was a pleasure to know that you had a great staycation and our staff was able to raise up to your expectation.
Looking forward to host you in future as well.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 7 reviews
Reviewed April 18, 2024 via mobile

We had a great time at the property. Well maintained and spotless from a hygeine/ coeanliness view!

It was a cousins meet up, though was an impromptu catch up we were extremely delighted with the hospitality and the customer service we received when we had to change the meal menu to adjust to our dietary requirement. The resort owner was so accommodative of our request and went out of the way to adjust to the dietary requirements of our group, well done team Sylvan. They ensured we took a stroll around the farm and property, overall a very well spent quality time for us as a family.

We are for sure to meet again.

Room tip: Make sure to enjoy the view from the watch tower, and to take a walk around the property.
Date of stay: December 2023
Trip type: Travelled with family
Thank sandeepsK4721AK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sooraj Kt, Owner at SylVan Resort, responded to this reviewResponded April 28, 2024

Hi Sir, thank you for your feedback. It is great to know that you had a great time at our resort with your family. We try our best to cater to our guests at every possible way and it is very rewarding when we hear such great feedback. Looking forward to host you in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 11, 2024 via mobile

Great rooms with really good view, but Property is underdeveloped and short staffed with one or 2 guys running the entire show, at times we would be looking for the 1 guy at reception coz he wouldn't be there and you don't want to bother by calling again and again, there was an issue with the transformer when we visited which led to tv not working properly and lights constantly flickering, also the most disappointing thing was the kitchen, on booking.com its mentioned that they have a well established kitchen with a speciality in American cuisine, which is a flat out lie ,they straight away told that they source food from outside which is why we have very limited options to choose from, also the breakfast option was just idli sambar with breads and tea on demand, overall its not worth paying the money I did which was over 25k for 2 nights for 2 rooms, property can be visited but after some time. Also my suggestion would be to revise the attractions mentioned for tourists more so from inside the property,coz there were things like organic farming and other stuff which seemed exciting but on reaching property, it was a let down.

Room tip: Visit property after some time
Date of stay: April 2024
Trip type: Travelled with family
Thank Shivain J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sooraj Kt, Owner at SylVan Resort, responded to this reviewResponded April 28, 2024

Dear Guest. Great to hear that you liked our room and view from the property.

We apologize for the inconvenience happened to you due to power fluctuation which was beyond our control. We have received confirmation from Kerala Electricity Board that they have fixed the issue. Entire breakfast spread that we have is made in our kitchen. It is not sourced from outside.
Our estate is an Organically certified one. I am not sure if you got an opportunity to walk around and take a look at our indigenous variety of dwarf cows which is an extremely rare breed. We also have hunting dogs, Turkey, Black hens and rabbits. Most of it are on free feeding which you can spot around the estate. We are working towards improving our buffet spread and we really appreciate your time for sending us the feedback.

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Reviewed February 5, 2024

Staying here was really nice! The place is kept very well and is very peaceful. The rooms and bathrooms were clean and taken care of. They also gave us a good homemade breakfast as complimentary.

The stay was on a small hill, so we had a great view of the mountains from our room. There's even a tall tower on the property where we could see all around the mountains (Chembra) - it was amazing!

The staff were helpful and friendly. I had a great time here and would like to come back again.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Passport45741610368
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sooraj Kt, Owner at SylVan Resort, responded to this reviewResponded February 5, 2024

Thank you for your kind review sir. It was a pleasure to host you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 11, 2024

I had an extraordinary vacation experience at this resort. The property looks exquisite and breathtaking, especially the foggy morning and the calm evenings.Lots of small things adds up to the best imaginable stay and the experience was quite the same! The morning and evening coffees (they have their own coffee brand and it is a must try) , the delicious kerala cuisine is a must have experience while you stay at this place. You have the beautiful balconies as a part of the cottage room and thats the best place to spend the evening with a cup of tea and to be in love with the nature. There is a watch tower where you can have the entire property view and the pool side is one of my favourite and looks so beautiful during night times. The rooms are so luxurious and beautiful. The place is suitable for family or bachelors and also there are activities for the children too! The owners and staffs are very friendly and special thanks to The owners Sooraj, Deepa and their little kiddos, Manager Jubin and the chefs for making my stay more memorable! A place anytime you long to go back to and I would strongly suggest this place to any of the travellers who likes to have an inside forest feel!

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Tour03903091325
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sooraj Kt, Owner at SylVan Resort, responded to this reviewResponded February 5, 2024

Thank you for your kind review . It was a pleasure to host you.

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Reviewed January 11, 2024

Amazing serene place situated in dense coffee estate and forest. Spotted a large variety of birds and few other animals.
They also have a farm which has alot of rare animals.
Great locally prepared food catering to individual needs.
Rooms are luxurious with great amenities. They have a watch tower which give magnificent views of the property. You have a great view of Chembra mountain from the property.
Would visit this place again in future. Lovely.

Room tip: Dont miss their food and night view.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Departure63362858964
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sooraj Kt, Owner at SylVan Resort, responded to this reviewResponded January 10, 2024

Thank you sir.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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