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Rendy P
Palembang, Indonesia

Excellent!

Review of Samara Resort
5.0 of 5 bubblesReviewed Dec 13, 2019via mobile
Stayed with the family, the hotel is fantastic with superb cleanliness. Service was great from the Security staff at the gate to the Room Attendant. Eco Green hotel used dispensers for Hand Soap, Bath foam & Shampoo, 43” TV, nice swimming pool and kids playground. The Management should recognized their Team Members at the Front Desk Ms. Tina who had provide excellent service all the time. Well done! The only services need to be paid attention is at the restaurant during breakfast, dirty dishes were not cleared up right away, tables were not re-set up immediately and with complete cutleries. Towels in the room need to be renew. Thanks Samara!
Date of stay: December 2019
Trip type: Travelled with family
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ArifPS, General Manager at Samara Resort, responded to this review
Responded Dec 15, 2019
Dear Mr.Rendyprapanca

Warm Greeting from Samara Hotel & Resort Batu

On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu.

We appreciate your very detailed comments about our facilities, the food, the room facility and also the service offered by our Staff's

We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future.

Best Regards

Arif Purnomo Saputro, SE
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 15, 2019 via mobile

Stayed here a couple of nights during a business trip. The rooms are clean, the bed & pillow are confortable, & it has a nice ambience. The breakfast is ok for functional purpose. The hotel is located a bit at the back, but for me it's not a big issue.

Date of stay: September 2019
Trip type: Travelled on business
Thank ellenpss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArifPS, General Manager at Samara Resort, responded to this reviewResponded September 16, 2019

Dear Ellenpss

Warm Greeting from Samara Hotel & Resort Batu

On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu.

We appreciate your very detailed comments about our facilities, the food, and the room facility.

We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future.


Best Regards



Arif Purnomo Saputro, SE
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 14, 2019 via mobile

I booked two rooms for 1 night. I booked family room which has double bed and single bed (for 3 person). It was very big and they provided 6 pillows.The other one is deluxe room with double bed. They has also have villas. The breakfast menu mostly indonesian foods and also bread, sausage, and cereals. It tasted quite good but i found some of the plates and glasses were dusty. I hope they can check it before the guest use it. They have 2 pools for kids and adults. The water is very cold. The staff are very friendly. Maybe i would spent my holiday here next time.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank rlene84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArifPS, General Manager at Samara Resort, responded to this reviewResponded September 16, 2019

Dear rLene84

Warm Greeting from Samara Hotel & Resort Batu

On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu.

We appreciate your very detailed comments about our facilities, the food, the room facility and also the service offered by our Staff's

We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future.


Best Regards



Arif Purnomo Saputro, SE
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2019

We are family with 2 kids (5 & 2 yo) stayed at samara resort batu in June.the The location was very strategic and close to museum angkut, jatim park 1,2 and 3. The room was clean and comfy. From reception, housekeeping,restaurant staff and security was very polites and very kind to assisting every needs. I would say many thanks to Christine and the entire team, I was really impressed her way to assist my request for room move. The point that need to be improved is breakfast selection and its feel bit bored (need more variant and improve the tatse)

Overall our stay was great and we definitely would come back for our next short break in Batu.

Thanks to Samara Resort and the entire team.

Date of stay: June 2019
Trip type: Travelled with family
Thank jo2n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArifPS, General Manager at Samara Resort, responded to this reviewResponded July 5, 2019

Dears jo2n

Warm Greeting from Samara Hotel & Resort Batu

On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu.

We appreciate your very detailed comments about our facilities, the room facility and also the service offered by our Staff's

We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future.


Best Regards



Arif Purnomo Saputro, SE
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2019 via mobile

I stay in this hotel after read reviews which I see mostly are good.
But when you have been in the other 4 stars hotel, this one feels like 3 stars.
Very few breakfast choices with plain taste. I came at 8.00 morning, some meals is out of stock but no chance to be refilled. I saved by gojek to deliver food ordered from local restaurant.
The croissants taste also doesn't good :(

Date of stay: June 2019
Trip type: Travelled with family
Thank toko3gkekal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArifPS, General Manager at Samara Resort, responded to this reviewResponded June 24, 2019

Dear toko3gkekal

Warm Greeting from Samara Hotel & Resort Batu

On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu.

For your information Samara Hotel & Resort is 3 Stars hotel.

We appreciate your very detailed comments about our facilities, the food, the room facility and also the service offered by our Staff's.

Criticism and Suggestions will we use for the progress of our hotel.

We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future.


Best Regards



Arif Purnomo Saputro, SE
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2019 via mobile

This is the first time I booked this hotel. All the staffs are friendly and helpfull. The mezanime room without lift facility, (by stairs). The wifi signal is very poor or bad. The shower is very slow for hot water. The breakfast is so so...it is worthy for the cheap room price.

Date of stay: June 2019
Trip type: Travelled with family
Thank Testo_T3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ArifPS, General Manager at Samara Resort, responded to this reviewResponded June 6, 2019

Dear Testo_T3

Warm Greeting from Samara Hotel & Resort Batu

On behalf of Management and Staff’s Samara Hotel & Resort , I would like to thank you for staying with us for your family holiday in Kota Wisata Batu.

We appreciate your very detailed comments about our facilities, the food,Wifi Signal and services offered by our Staff's

We are looking forward to welcoming you again at Samara Hotel & Resort , on your next visit to Batu in very near future.


Best Regards



Arif Purnomo Saputro, SE
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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