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Felix L
Surabaya, Indonesia

Ordinary 3 stars hotel

3.0 of 5 bubblesReviewed Dec 4, 2016
I stayed in this hotel as a group with my colleages during our employee gathering session. The hotel looks still new with modern minimalist style. Room is so so, and food also not so impressed us. Since we had outsite activities (team building), so all of us not tried the swimming pool, but the pool looks clean and still new.
My room is executive with the rate IDR 950,000/night, the room is big enouhg, but with very simple furnish and facilities.
Date of stay: December 2016
Trip type: Travelled with friends
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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Reviews (19)
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5 - 10 of 19 reviews
Reviewed January 7, 2016 via mobile

This beautiful and modern 3-star has very simple lay-out and very homey ambience. It's located at the upper hill of Batu City offering us a very pleasant atmosphere to spend our short day off. If you like to take your family together for a get-away, Spencer Green is the best choice. They have pool, spa, saloon and sport court for your family activities. Don't forget the amazing breakfast buffet. Simply comfortable and gave us the right homey-mood.

Date of stay: November 2015
Trip type: Travelled as a couple
1  Thank avivzulkarnain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 6, 2016 via mobile

Me n my family stayed here on 1st - 3rd jan 2016. Normal check in time is 2pm, I checked in on 6pm but the room still no ready. I thought maybe because it's hectic due to high season on new year so it was okay.
The next day we went out n put sign for room cleaning. We got back at 4pm and the room again still not ready! My parents were tired and dying to rest but have no choice but to sit outside.
I was furious with the cleaning service n asked the manager to come.
Surprise! No one came...okay...
What kind of hotel when their cust complained ,n i mean i did complained Hard, no management came.
I complained again on checked out but the manager was not in yet. Again i complained and finally the manager called on mu way back home...a HRD manager. Great!
Sorry was the word she said but NO compensation made. I complained again because a sorry only is not enough. She promised to get back to me again after talking with the GM. Guess what....no one called me again eversince.
As for me....I will never again visit the hotel. Really really not a recommended place to stay unless u have extra time n energy to complain every day.
Not quite budget hotel for the price but VERY disappointing management!!!

Date of stay: January 2016
Trip type: Travelled with family
12  Thank nana260879
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 4, 2022
Google Translation

Room tip: kamar dengan pemandangan pool
Date of stay: January 2022
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 21, 2019 via mobile
Google Translation

Date of stay: December 2019
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 23, 2019 via mobile
Google Translation

Date of stay: June 2019
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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