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“Andara made our vacation unforgettable”

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Andara Resort and Villas
Ranked #1 of 36 Hotels in Kamala
Certificate of Excellence
Finland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Andara made our vacation unforgettable”
Reviewed 25 April 2012

We spent one week in 5 bedroom villa with my family: my husband and his 3 daughters with their spouses. The villa was amazing.... there was a lot of space and privacy to everyone, nice decor and everything was very clean and stylish. Facilities can easily be rated to be 5 star facilities. All the staff was professional, nice and they really gave a feeling their first priority is to ensure their customers are in good hands and happy! We really do not have nothing to complain.

I had my 50-year anniversary party in the villa - we had a cheaf making enormously tasty barbeque for us. I could not wish to have anything more - it was amazing.

Me and my husband have visited in many 5 start residencies - and we can truly recomment Andara villas to to be the one of the most highly rated ones!

Everything was perfect - during the whole vacation. Could not expect it been any better anywhere else.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
2 Thank MJN578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
Thank you for you comments and feedback. We are extremely pleased to hear that your 50th birthday celebrations went very well, and glad to know that Andara was part of this and helped to make it what you wanted and more. We very much hope you will visit us again soon. Best regards, Daniel Meury, General Manager
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512 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Hong Kong
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 20 April 2012

Stayed in a penthouse pool suite, with roof top pool. Rooms very spacious, hardware and finisihing of the highest quality. Well maintained and clean. No complaints here. I would recommend to stay either in the Villas (if large group) or the penthouse pool suites. The other suites lack a view and seem rather dark/not very private due to proximity to the common areas/walkways.

The biggest compliment goes to Silk Resturant. Superb. I would say its the best Thai food I have had anywhere counting top restaurants in Bangkok. Service was very good. Eating there was a highlight of each day. And on top, the prices were very reasonable. Worth coming back for the food alone.

However the general service levels at the resort is immature. Staff were friendly and sincere, but the general processes, supervision and efficiency needs improvement. Eg, housekeeping was rather slow, rubbish that other 'considerate' guests had left outside their room adjoining ours took a long time to be collected, checkout contained various billing mistakes, etc etc. The Spa was not that good, esp compared with other top tier spa/resorts.

One significant complaint was the use of out-sourced Vans to/from Airport. The resort charges a very expensive fee for this (over 100 USD one way) which is very expensive by local standards (and compared to other 5 star hotels). Yet they use local hire vans which one can prob hire for 1/4 the price if not less. They not punctual, no seatbelts on some, not particularly friendly drivers, no refreshments etc. Not a great first impression on arrival at the airport. Surely a hotel pickup from this level of resort at this price should be with in-house cars/drivers (eg like Banyan Tree).

Overall it was a very good trip but the service improvements would make it even more distinctive.

Room Tip: Top floor for the suites are worth it as more airy and private.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NGG-22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
Thank you kindly for your feedback regarding your April stay. We have noted the areas requiring improvement, and will certainly aim to ensure the necessary head of departments are briefed to ensure only the best service or options are what is delivered to our guests (from spa, to transportation). On a positive note we are thrilled to hear your comments for SILK restaurant. We do hope we get the opportunity to see you visit us again. Best regards, Daniel Meury, General Manager
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New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 April 2012

we stayed at the andara for 5 days for our honeymoon and found it to be overall a nice experience.

Pros:
-pool suites are spacious, private pool is great and clean and rooms are clean with comfortable beds
-service was always great, most of the staff can speak decent English
-amazing spa, we had the best massages here
-provide ample bottled water for drinking and brushing teeth
-free wifi that was fast
-great daily breakfast
-Silk restaurant was delicious for Thai
-room service menu had tons of options

Cons:
-location was not great - Kamala is close enough to Surin and about 20 mins from Patong but Kamala beach itself wasn't that nice
-the local town in Kamala was also lacking in things to see and it is a bit of a walk to get there to begin with (but they have a free shuttle)
-the hotel was almost completely empty which was peaceful but made it a little boring
-a lot of mosquitoes in our suite and on the property but hard to avoid anywhere in Phuket (they provide bug spray though)

if we went i think we would stay in Kata which seems to have nicer beaches and more local attractions but if you're looking for something quiet and exclusive, the Andara is perfect.

  • Stayed March 2012, travelled as a couple
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Helpful?
7 Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
We appreciate your comments greatly. Our aim is to continue improving areas that are less then satisfactory (from excess mosquitoes, to adding a little more noise/colour during lower occupancy). Our beach lounge on Kamala beach is a nice little reprieve (located at the Northern end of Kamala it is certainly nicer then the early/mid part of the beach; we do hope you managed to visit it?!) We do hope you will consider visiting ou resort again, and look forward to sharing further Andara experiences. Best regards, Daniel Meury, General Manager
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Tel Aviv, Israel
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2012

We stayed for 6 nights during March (2 adults and 3 children) in a 2 bedrooms pool suite. The ocean view from suite 412 is fantastic. The suite itself is huge and well equipped. Block 4 is also close to the restaurant and main lobby which is convenient. Silk is an excellent restaurant and we used it at least twice a day. Also used room service several times which is excellent. Good spa. The service is flawless and everyone is so kind. Beach lounge is very nice with excellent service. We spent several hours there every day. This resort is highly recommended and good value for your money.

Room Tip: Block 4 is excellent. Seems like block 3 is the same.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank tlvtravel2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 5 June 2012
We thank you kindly for your feedback and comments regarding your stay. We are pleased to hear that you enjoyed the beach lounge (which is newly opened), and all other areas of your stay, from service to spa to SILK restaurant were equally attractive. We look forward to your return visit. Best regards, Daniel Meury, General Manager
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Ludhiana, India
Level Contributor
110 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 14 March 2012

We were a group of 4 adults and 3 children 4, 11, 13. We had taken a 3 bedroom suite that had the most amazing views, Luvly good size pool, huge living area, big kitchen with all amenities. Kamala beach is a good location which is not too crowded and about 15 minutes cab to Patong area. 7-11 is very closely located to Andara resorts. The master bedroom has a massive bathroom, very modern with beautiful view of the plants outside. Each room seems to have a Bose system. I pod is also available. We enjoyed our music playing it at full blast. The view from the pool is heavenly. Surprisingly the weather is March was excellent. The evening winds were chilly....how come? The hotel service was average, considering the very high price paid by us per night. The food was below average. The breakfast was poor with nothing except fruits, salads and omelet. There were hardly any guests in the hotel. The spa was reasonalpble after the 50% discount. The gym is nice. Service level was very very ordinary considering that it's a top end hotel. Breakfast should be seriously looked into!!! Kitchen amenities excellent, but no one cud teach us to use the microwave even after calling their staff thrice. Pool and it's view compensates for all the negatives.

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
3 Thank vineet1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 3 April 2012
Thank you for your feedback. It seems there were definitely areas we need to step up in , from service, to food, plus plus. We hope that we can get the opportunity to welcome you back, and to show you that we truly do have our guests and their best interests at heart. Best regards, Daniel Meury, General Manager.
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Palma de Mallorca, Islas Baleares, Spain
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 March 2012

Fantastic premises, amazing villa (had a 3 bedroom villa). Fastest Room Service ever. A bit slow service by the staff at the house. Unclar who was who since nobody presented him/herself and what they do, during the entire stay. Very fast internet connection.

The planning of the villa was a bit strange, since all bedrooms were separate and you needed to get out to the garden in order to enter another bedroom. As you can guess not very practical with 4 small childre, so we ended up sleeping in 2 bedrooms, 1 adult and 2 children in each room

The food is one of the best I have experienced in any super lux hotel. The beach club was fantastic with really good service.

The only real downside was really: LOTS of mosquitos. I guess they can't help it :)

  • Stayed March 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 3 April 2012
Thank you for your review, we are pleased the resort was able to meet (and at times exceed) your expectations. We do apologise about the mosquito issue; tropical island these insects exist and we do try to manage them, but alas we find these at times not always easy to achieve. We thank you however for your patience. Best regards, Daniel Meury, General Manager.
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Oslo, Norway
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 28 February 2012

My family and I just got back from ten wonderful days at Andara, which is truly at world class hotel. Before we chose to stay at Andara, I did of course do a lot of research and read many of the 20% of the reviews that rated this hotel other than "Excellent". Even though 80% score for the highest rating clearly is close to the best rating a hotel can achieve from its guests, I wanted to turn every stone to increase the chances of a super vacation.

In my opinion, when it comes to a hotel with this high standard, the outcome for each guest to be absolute perfect or not, are probably subject to taste and a bit of luck, rather than the standard of the five star hotel. I have stayed in genuine luxury hotels such as The Peninsula NY, Bvlgari in Milan, One and Only in Dubai and Le Prince Maurice in Mauritius and I think it is hard not to experience some small flaws during the stay. But at all these luxury hotels, it is mostly minor mistakes. When it comes to our recent stay ay Andara, we did experience a couple of slightly irritating moments like when a car that had being arranged for us for a 40 minutes drive to a marina, did not have seat belts for all passengers and a dinner at the Silk restaurant where a very cheerful waitress did wait 20 minutes to serve drinks and did not understand English to a doable degree. In my opinion, though, it is almost impossible for a relatively large resort to perform 100% in all areas at all times. It is simply because they, as we, depend on people, and people sometimes make mistakes. I am absolute sure that Bill Gates and HM the Queen of England also experience some slightly annoying moments when they are out traveling and the are indeed very well resourced.

So more importantly, who should not consider this fantastic resort where the food at Silk Restaurant is perfect, the quality of materials and outdoor areas are just amazing, the staff are as friendly and cheerful as you could suspect them for recently winning the lottery? If you are very fond of beach life, you may want to look at another resort. The beach are somewhat crowded and it is a five minutes drive from the resort. And if you are a super social family that loves to make new friends when on holiday, this may not be the place for you as it is relatively quiet and have a private atmosphere.

For those who think they will enjoy the spectacular scenery at this hotel, see the unbelievable views over the Andaman Sea, like the pool life and eat at the fabulous Silk Restaurant, you will not find a better place to stay than Andara. If you are lucky, you will even have the privilege to be served by a young man working at Silk, called "One". He is truly a star and could be waiter at any Michelin star restaurant in the world. Flawless!

Room Tip: Stayed at Villa 9 which was just perfect. We did take a look at Penthouse Poolsuite and regular Pool...
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  • Stayed February 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Erlend76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, General Manager at Andara Resort and Villas, responded to this review, 3 April 2012
We are so greatful to receive your feedback of your stay with us. Certainly there are areas we can improve and my team will always aim to do the very best we can, we appreciate your kind understanding and patience where things were not always seamless. We very much look forward to your next stay and to welcoming you back to Andara. Best regards, Daniel Meury, General Manager
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Additional Information about Andara Resort and Villas

Property: Andara Resort and Villas
Address: 15 Moo 6 | Kamala Beach, Kamala, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Kamala
#1 Spa Hotel in Kamala
#1 Luxury Hotel in Kamala
#1 Romantic Hotel in Kamala
#1 Family Hotel in Kamala
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Andara Resort and Villas 5*
Number of rooms: 63
Official Description (provided by the hotel):
Andara is an ultra-deluxe villa and residences resort at Kamala Beach (Phuket) set on a hill rising gentle from the Andaman Sea offering stunning ocean views. Minutes away are Phuket’s best restaurants, boutiques, world-class golf resorts and other attractions. ... more   less 
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Also Known As:
Andara Resort And Villas Hotel Kamala
Andara Resort And Villas Kamala, Phuket

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