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“Great experience - on all fronts”

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Padang Padang Surf Camp
Certificate of Excellence
London, United Kingdom
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great experience - on all fronts”
5 of 5 bubbles Reviewed 22 May 2012 via mobile

Padang padang surf camp have really put together a great product - from being picked up at the airport by the friendly driver the experience really is top notch. The friendliness of all the staff and cleanliness and attention to detail in the accommodation top a long list of good points. Not surprising then to find that around half of the guests at any one time are repeat guests - i think that says a lot.

The word camp does a bit of disservice to the quality of the accommodation which is more like boutique resort - the rooms are very clean, well equipped and tastefully set out and there are some lovely shady communal areas to relax with hammocks etc. Free wifi also handy.

I would particularly recommend this camp for those tavelling by themselves ( as the social aspect is really good ), those on a first visit to bali or beginner surfers ( they will make sure you get good waves ).

I had a great stay and will certainly be back.

Stayed April 2012, travelled solo
Helpful?
1 Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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226 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 May 2012

I just returned from a week at the Padang Padang Surf Camp and had an excellent time. The management and staff are extremely friendly and went out of their way to see that the guests had an excellent time. While the prices include everything except dinner there were many extras that were provided (e.g. rides to various attractions, use of equipment) which leaves you with the feeling that customer satisfaction is the primary goal. Having been to other parts of Indonesia I did find the Bali area in general more pricey but the amount and quality of the amenities provided by the Camp made up for the extra $$$ spent. The Camp also seems to attract a very good International range and quality of guest thus the social aspect rated high as well. Five stars from this customer!

  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Taylordiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thailand
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 14 May 2012

I go to Bali around 8 times a year and have stayed at a number of surf camps over the years. This one is guaranteed the best of the best. The camp is super chilled, you'll start to relax the minute you get there. Rooms are basic but good, food delicious and the guides actually do give you lessons when you're out in the waves if you want that of course.pics taken of us every day too :) We had a really amazing time and booked 3 more breaks there this year :)

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lakeroyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
112 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 12 May 2012

We were excited to be going to the Surf Camp for a second visit having had a wonderful time there in July 2010 with fantastic, friendly local staff, run by an Australian manager. My rating then would have been 'excellent' on all counts.

First, I was a little surprised by the lack of communication this time - only because last time we had been looked after so well. It was only when I discovered that we would be there for Nyepi, a few days before leaving home did I enter into any communication (other than booking and payment) with the camp by email and was assured it wouldn't be a problem. I asked a variety of questions about Nyepi and what facilities would be available with vague and incomplete answers. As we had already made payment in full at this stage we decided to go regardless.

This resulted in us arriving - the day before New Year - with no-one there to greet, advise or help us to our rooms; no food available at the camp and only one eating place open in the area. I had lived in SE ASia for ten years and been visiting Bali for 25 years and must admit this was the first time I felt disgruntled. Eventually the Welsh owner's daughter attempted, rather ungraciously, to organise things and after a couple of hours of chaos we had a great meal close by.
But alas our woes were not over. Our rooms had sheets and towels missing. There were no keys to lock our doors ( we were assured this was normal? - but it wasn't, 9 months earlier) and no water came out of any of the taps. We were told to use chlorinated pool water - we had to arrange this ourselves and all had to carry in our waste bins as no buckets were provided. I think many of the guests decided to just use the drinking water for showers when no effort was made to do anything about it.

As I watched my 80 year old father-in-law stooping to get water out of the pool to flush his toilet on our 3rd day without water, while the staff looked on not offering to help, I reflected on how a place can change so much in such a short period of time. Then we found out that other locals and businesses purchased water so their toilets flushed, hands could be washed in handbasins, showers could be taken and they made every effort to try to provide a service to their GUESTS.

Having travelled and lived extensively in developing countries I wonder what line is drawn between profit and service?

Talking to other repeat guests like myself, it was apparent not one of them would return. A day of inconvenience is fine. Two days you could say okay, we aren't in a developed country, three or more well ...

Nyepi and a broken water pipe were not the 'camps' fault BUT some attempt at amending the problems or giving discount on the bill at the end to make up for the events might have gone some way to alleviating a poor experience.

What a shame.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jss359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balisurfing, Manager at Padang Padang Surf Camp, responded to this review, 22 May 2012
The reviewer booked her stay for March 2012 in October 2011 before the dates for Nyepi (Balinese new year holiday) were known as this is determined by moon sightings. As they were returning guests we waived our standard policies of surfers only and 4 night minimum stay. As goodwill we granted them 2011 rates.
They were notified 2 weeks before arrival that they were arriving during the Balinese New Year holiday and that special provisions applied but we would provide 3 hot meals at the surf camp that day. They arrived the night before Nyepi when most restaurants were closed. We had however done some research and found a good restaurant open and made a reservation for all the guests staying at the surf camp. The problems began when the taxi to take them was 15-20 minutes later than expected. Due to the holiday period it was difficult to book a taxi and the reviewer complained that she was very hungry. The owner’s daughter offered her some fruit and advised that the taxi was soon coming but for some reason this made the reviewer more agitated and aggressive. In the time waiting for the taxi the reviewer succeeded in making the owner’s daughter cry and the surf camp management did not find her behaviour acceptable. Upon return from her dinner the manager and assistant manager advised her that we have a no bullying policy and reiterated again the plans and provisions for Nyeipi and the whole situation calmed down.
The guests booked the same villas as last year and it is up to them to decide how they allocate the rooms. If a group of guests book a villa we do let the guests decide amongst themselves who will be having what room.
There was unfortunately a broken water main pipe during their stay which took 5 days for the water company to be repaired due to it being a holiday period. Our back up tank of water run out after 2 days and we sincerely apologise to all guests staying at the camp during this time for the inconvenience. We have since tightened up our procedures to ensure the back up tank if filled up nightly and water is conserved whenever mains water is unavailable. Unfortunately infrastructure problems are a familiar problem with Bali but we hope that our additional staff training will result in minimum inconvenience to the guests next time the mains water pipe breaks.
During this time there was unusually stormy weather and the weather, Balinese holiday period and burst water pipe all combined at the same time and we are sympathetic as this combination did result in a less than ideal holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 May 2012

I have stayed here on a couple of occassions and nowadays, I surf with the camp whenever in Bali. Much might have been said about this place but personally I have never had any problems. If you are travelling alone and want some company for a surf or learn to surf, this is the place to stay. No other surf camps or guides do a better job. The surf guides are really great and a fun bunch. The staff that man the kitchen whips up a good breakfast and awesome lunch. The accomodation is very good and they have both air-conditioned and non air-conditioned rooms. The pool, pavillion and open lounge area gives the whole place a great atmosphere. Whether staying here or only joining the surf, I have always met cool people from all over the world.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank veeong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 1 May 2012

I did a 1 wk surf camp here and really loved it. So much that I was very sad to have to leave to go to north Bali where I was booked for my second wk. The grounds were beautiful with a great pool and lots of common areas for everyone to chill out together. The food offered daily was super. Surf staff did their best to try to teach us beginners. I can't wait to go back.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IslandSeekerEva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 February 2012

I tacked a weekend onto a business trip to Singapore and my only regret is that I wish I could have stayed here longer! Calling this property a camp doesn't do the accomodations justice, but does capture the family feel. Everyone is super friendly and of course the surfing is just great. Breakfast and lunch are communal events, so it's super easy to get to know the people you're paddling out with. The only thing I'd say is you better hold on tight and close your eyes if Andrew happens to be driving you out to surf :-)

Stayed February 2012, travelled solo
Helpful?
2 Thank Scullbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Padang Padang Surf Camp

Property: Padang Padang Surf Camp
Address: Padang Padang, Jl Labuan Sait, Pecatu, Indonesia
Region: Indonesia > Bali > Nusa Dua Peninsula > Pecatu
Amenities:
Swimming Pool
Hotel Style:
Ranked #5 of 61 Speciality Lodging in Pecatu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Padang Padang Surf Camp 3*
Number of rooms: 24
Official Description (provided by the hotel):
Padang Padang Surf Camp offers quality accommodation near some of the best surfing breaks in the world. Surf guiding for advanced surfers and surf lessons for beginners. We cater for all levels of surfers and offer full services including airport transfers, meals, accommodation, surf lessons, board rental. ... more   less 
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Also Known As:
Padang Padang Surf Camp Hotel Pecatu
Padang Surf Camp Pecatu
Padang Padang Surf Camp Bali/Pecatu

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