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All reviews gateaux indoor hot spring great pool popular hotel japanese restaurant breakfast buffet baths spa onsen guests scrumptious carpet amenities sapporo basement winter
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Reviewed April 8, 2018

As our party arrived after dinner and departed after breakfast, there was not ample time to explore and enjoy all the amenities, but the resort boasts a good variety of activities for the entire family.

This “all-in-one” Resort is huge, offering magnificent scenic views throughout the day into the night. With multiple shops, Western and Eastern restuarants, spa/sauna facilities and entertainment services, the resort compound is also open for day visitors, who may purchase combo SPA/waterpark/entertainment tickets.

THE GLASS ATRIUM

Just like a Snow globe, the transparent window with towering palm trees, glass elevators and a ceiling about 10 storeys high downsizes the miniscule and miniature human figurines in contrast to the breathtaking landscape, reflecting snow-white views, which shine and refract sunlight.

ROOMS

Clean, comfortable beds with sofa, beautiful views and spacious bathtub and bathroom with TV was awesome!
Two-piece pajamas for guests provided with slippers.
Smoking not permittedd

ONSEN

Unlike other onsen hotels, walking in public hotel areas in a kimono here is not permitted.
The check-in procedure is also different as to cater for day and night guests.
At the SPA/Onsen centre, first place slippers in lockers and give key to reception with SPA Vouchers before obtaining second key for onsen changing room locker. This area is carpeted, so walking barefoot is comfy.
Segregated onsen communal baths are available for both sexes, as is the customary changeover at opening hours in the morning to switch location and scenery for users.
Both outdoor (with 2 porcelain tubs) and indoor onsen was a relaxing, soothing and enjoyable experience!

FOOD

Good variety and selection breakfast buffet
Pastry from the Chateraise Gateaux company was a welcome surprise and gift for the kids!
One can’t go wrong when the place is run by a food company!

FACILITY/AMENITIES

Summer water and winter snow adventures and activities available.
The watertube slides are another impressive superstructure of the resort.
Apparently there is also a Golf course, somewhere under the blanket of snow.

SERVICE

Japanese Etiquette and culture dictate strict conformity with time, so punctuality is appreciated, as is respect with regards to opening and closing times. In many places, services will cease operations about 30 minutes prior to closing. This allows staff to prepare and clean, whilst managing the activity.
If guests are unable to comply, this may present issues with the staff, who are just trying to do their jobs properly, efficiently, and effectively. This comment is in response to prior hotel comments on unsatisfactory service with most onus on the guest presenting late for breakfast.
Waiters dressed like guests in heels and suits hover around and escape notice by their formal and smart attire.

Although quite a distance from the city (as most fairyland wonderlands are), the night views on offer are awesome and this family-friendly resort offers a great family vacation

  • Stayed: February 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Kay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 31, 2017 via mobile

We visited the hotel in Dec 2017 with 3 families.
The weather was so cold outside in Sapporo, the hotel provided very big spa area and also with a very big swimming pool, the water was warm enough for children to play with for long time. It was really great fun for families.
The location was not very convenient, it needed to drive for around 30mins to the city centre.
But overall, it was a very good experience for staying there for a holiday.

Stayed: December 2017, travelled with family
Thank Eli20160327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 31, 2017

An extremely popular hotel in Sappora area with group tours and individual travellers alike. Room was relatively stuffy at night as there is no air-condition during winter. The hotel is famous for their spa's and resort like amenities (think water slide and water activities), though none of which were operational during winter.

The breakfast buffet was scrumptious though not many western choices can be found as they mostly incorporate local tastes into their food. Their version of soft boiled eggs, french toast and desserts are a must try!

  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank QingYin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 22, 2016

Buffet breakfast is served daily at the "Vigne" restaurant from 0700 to 1000. When they say that breakfast "closes at ten", THEY MEAN IT. We had small children to take care of in our group so we arrived at about 0945 intending to take our food before they cleared the dishes. The staff at the restaurant reception tried to stop us from entering! One waiter waved his arms rudely at us and said, "No, no, no, breakfast ends ten o'clock!"

I don't know what traumatic experience the waiter has had with the big tour groups that stay in the hotel but we were paying room guests, so I insisted that he let us in; we promised to eat quickly. We saw that the staff began clearing the food at 0955 and when I stood up to get a coffee refill at 1005 the same waiter gave me his "Ultraman" crossed arms gesture and said, "No! Breakfast closed!"

So they'd rather throw away food than let us consume it. I respect the hotel management's right to cease meal service at some point but I have never experienced such a strict and rude enforcement of the closing time anywhere else. We were just planning to take food that was already there. It was indeed an unpleasant shock especially in Japan where good customer service is expected.

We paid 44,500 yen per night (incl. breakfast) for a triple-occupancy room. Room was fairly large compared to the ryokans that we had stayed at in other parts of Hokkaido, but as some others have mentioned, the hotel looks old and dated. But they are kept very clean daily by the housekeeping staff.

For the price that we had paid, we did not expect the hotel to be a mass market property filled with tour groups. We were fooled by the pictures in the website and will NOT consider this hotel for our next trip to Sapporo, nor recommend it to friends.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank HkNoodleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 29, 2015

This is quite a popular hotel in the Sapporo area.
If you like your room to be spacious and yet affordable, this is it. The room is huge by any standards. All amenities are there, including a 3-seater sofa and two single seaters. Cleanliness is tip-top, while mattress and pillows have the perfect firmness and support. However, as mine was facing the indoor complex, there is no view to speak of, and the window doesn't open.
There is an outdoor pool and a great onsen. However, the latter does not operate 24/7.
Its bathroom is something to behold. Separated into two areas, dry and wet. It even comes with an onsen-style wash area and an eye-level TV.
Meals (buffet spread) provided by the hotel are scrumptious. Great in every way.
Highly recommended.

  • Stayed: December 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Reincarnated
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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