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All reviews full length mirror small room hotel is located walking area superior twin room trouser press air con luggage storage necessary amenities clean hotel shower cap reception area govt building train station bath salts min walk stay at this hotel again
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Reviewed September 1, 2018 via mobile

Affordable hotel located at walking distance from Shinjuku station. The hotel rooms are quite old and might need a renovation soon. The rooms are small as expected from hotels in Tokyo so if you have more than 1 piece of luggage per person, you will not have any space to walk in the room. The hotel has a coin laundry so you can do your washing at any time. Service was good and front office staff always attended to our needs and queries. Special mention to the housekeeping japanese lady who is always nice and smiling to all guests.

Stayed: August 2018, travelled as a couple
1  Thank Johan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルマイステイズ西新宿, Poudel Kiran/ Senior Staff at HOTEL MYSTAYS Nishi Shinjuku, responded to this reviewResponded September 11, 2018

Dear Guest
Thank you very much for your stay and we appreciate your time for feedback.
We are delighted to hear you had an enjoyable stay at our hotel.
We apologize for room size and hoping that you will consider this time and we hope to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2018 via mobile

Location is near to Shinjitku station and room rate is reasonable. Nothing fancy, just a normal hotel to stay and let you easy access to all nearby tourist attractions. Breakfast and self made coffee is good. Housekeeping them needs to turn the mattress regularly, is lumpy.

Stayed: August 2018, travelled as a couple
Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルマイステイズ西新宿, Poudel Kiran Reception at HOTEL MYSTAYS Nishi Shinjuku, responded to this reviewResponded August 29, 2018

Dear Guest
Thank you very much for your stay and we appreciate your time for feedback.
Your warm remarks are sincerely appreciated and further encourage the exceptional service and quality at our hotel. We hope to see you again at Hotel Mystays Nishishinjuku on your next trip.

Best Regards
Poudel Kiran
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 11, 2018

We stayed 4 nights.
Friendly staff, basic rooms, but very clean (I suppose like everywhere in Japan). Only three options to choose from. Bad tea, but you can get a good coffee from a coffee machine at the reception area and bring it in. Well located, which is a plus when your in Tokio. Like everywhere in Japan no one in the hotel speaks English. A downside for this beautiful, clean and friendly country.

Stayed: August 2018, travelled with friends
1  Thank DOLPHINAAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルマイステイズ西新宿, Senior Staff, Poudel Kiran at HOTEL MYSTAYS Nishi Shinjuku, responded to this reviewResponded August 21, 2018

Dear Guest

Thank you very much for your stay. We appreciate your time for sharing experience with us. Our staffs are very friendly and can communicate in English. They are ready to help at anytime. The location of the hotel is near Shinjuku Station which is quite convenient to move here and there in Tokyo Area. We apologize for tea which could not meet up your expectations. However coffee is available 24 hour at the reception. We hope you will choose our hotel again in future.

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Reviewed July 30, 2018

The hotel is located about 10min walk from Shinjuku train station so it is convenient. There are also many restaurants, a big mall and 7-11 nearby. The room was clean however it was very tiny, same goes for the bathroom. Also they only had single beds even though I did request a single queen size bed when booking :-( Also no common sitting area, only a small hall with check-in desk. We wanted to hangout somewhere with a computer as there is really no space in the room but no luck :-( Noted we were able to checkout very early (6am) and they did sent our luggage to Kyoto without problems. Overall the hotel could work for 1-2 nights but not for a longer stay.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ProudCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルマイステイズ西新宿, Senior Staff, Poudel Kiran at HOTEL MYSTAYS Nishi Shinjuku, responded to this reviewResponded August 21, 2018

Dear Guest
Thank you very much for your reservation and we appreciate your time for feedback. We apologize for not meeting your expectations.

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Reviewed July 7, 2018 via mobile

Good location easy exit , located next to park ,staff are helpful and friendly .
Lots restorent and convenient store just few min away .
Near shinjuku station and shopping area .
Location is Good for food and shopping

Stayed: July 2018, travelled on business
Thank Sandy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ホテルマイステイズ西新宿, Senior Staff, Poudel Kiran at HOTEL MYSTAYS Nishi Shinjuku, responded to this reviewResponded August 21, 2018

Dear Valued Guest,

Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon.

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