This was our first visit to any of the Margaritaville hotels. We were returning home after several weeks in the Keys and decided to try this place out even though we would not arrive until 7:00 in the evening and needed to leave without delay the following morning for a 600 mile drive home. The setting was beautiful. We had dinner at the Landshark Grill on the property. The food and service were good. My wife had leftovers and discovered that our in room refrigerator had leftovers from a prior customer. We decided to walk the beach and my wife wanted to lock her purse in the in room safe but it was broken. The biggies issue was our bed. At about 11:30 we discovered that the bed was concave shaped like a hammock and the head of the bed was lower than the foot. It was a miserable setup and we both wondered why anyone would use beds like this. I barely slept. At some point in the night I used an ornamental pillow under one side of my body to stop me from rolling to the middle. Around 4 AM I moved to a chair and gave up. When we checked out I politely complained to the persona that desk. She told me we should have called and that there are problems with the beds that cause the box springs to shift and they could have fixed it for us. My view is that a lack of quality control causes a room that was not sellable to get sold to me. Her response was to blame me for a really crappie night. I decided to lodge a complaint with the Margaritaville corporate site. I did so the day we checked out. It took them a number of days to reply saying they were sorry. I think some kind of comp was in order. We could have chosen form a list of $150 hotels and slept well but decided to $250 to them out. Everyone has problems in the service business. The is how problems are handled. Margaritaville failed the test in my situation. If you stay there be sure to check your bed well before you settle into the room.
- Official Description (provided by the hotel):
- Inspired by the lyrics and lifestyle of Jimmy Buffett, the hotel’s sense of place and attention to detail make it the perfect setting for guests who want to escape the everyday, engage their senses and make lasting memories. Anyone who has ever dreamed of escaping to a tropical island and sipping a margarita will enjoy being immersed in the Margaritaville experience at this hotel.The Margaritaville Beach Hotel in Pensacola Beach sits on over 800 feet of gulf-front property. An additional 800 feet overlooks the bay. ... more less
- Reservation Options:
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- Also Known As:
- Margaritaville Beach Hotel Pensacola Beach, Florida