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“reserving beach chairs and beach huts”

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Hyatt Regency Aruba Resort and Casino
Ranked #13 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
GreenLeadersPlatinum level
Newark, New Jersey
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“reserving beach chairs and beach huts”
Reviewed 24 February 2012

this hotel is outstanding - but why on earth do they allow the pathetic ritual of reserving a beach/ poolside lounge chair and or a beach hut by placing a towel to stake a claim. I noticed some chairs were used for ten - fifteen minutes that had been "rerserved" all day!
Hyatt figure out a better way.

Room Tip: decline the first room you are given - they always have a nicer one available if you complain.
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  • Stayed February 2012, travelled with friends
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Helpful?
9 Thank Salesman-Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Smithtown, New York
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 24 February 2012

My family and I have been coming to the Hyatt Aruba on and off for 20 years and annually for the last 5. There are 14 of us and we get 4 rooms. We visit during February break when school is out in the Northeast. If you value your peace and quiet (and sanity) look elsewhere. We will not be returning next year...as we finally hit our limit. Where to begin...

Check in is always an adventure and takes 3x as long as it should because there is always arguing over the coveted free breakfast. Every year we book the AAA rate with the breakfast and every year they argue with us and claim we did not book the breakfast (even though our confirm says so). This year, I argued for a few minutes and gave up. My sister got hers immediately. After stewing about it, I got annoyed and went back down for round 2 of arguing ...by round 3, I got the breakfast. My other family members who were staying for 13 nights had the pleasure of arguing for 13 days. On the final day, they asked 1 more time (it had become a family joke and there was someone working the desk whom they'd never seen before) and were told, "sure, no problem...we'll take the breakfasts off your bill. BTW, check out is worse, it's known among guests that you need to ask for your bill the day before because it takes half a day to argue about the incorrect charges. My bill started out over $800 high and it took me 3 trips to the desk to work it out.

The rugs in my room were badly stained (big red stains). There is clear glass between the bathroom and the room, so every time someone gets up in the night to use the bathroom, it disturbs everyone. Beds are actual Queens...nice size.

The grounds are nice and the Hyatt occupies and enviable spot on the beach, however, the crowds during break are too much. You have to rent your spot on the beach for $50 per day and they are spoken for 12 months in advance. It is based on seniority and it's easier to get a table at Rao's in NY. I heard a guy say, "I don't even like coming here anymore, but if I go somewhere else I lose my seniority." That's what made me decide to be done with this nonsense!! It is so crowded that you have to climb on chairs to get to the water.

At night, the lobby becomes a teenage hangout. Kids come from other hotels just to roam around the Hyatt lobby.

Housekeeping does a nice job and special mention to Clarissa at the pool bar and Fanny in the restaurant who are spectacular and will be missed. The rest of the service is average at best. Many of the employees look like they can't wait for break week to be over. Grounds are beautiful and well maintained. Pool slide is a lot of fun.

We're taking our $30k elsewhere next yr...I bequeath my beach hut to someone who wants to feel as though they never left NY. Don't ask where we are going next year...that's a secret! :-)

Room Tip: Standard rooms have a window and no balcony (3rd floor) Higher floors have french balcony (tiny) an...
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  • Stayed February 2012, travelled with family
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Helpful?
14 Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 29 March 2012
Dear Guest,

I would like to thank you for taking the time to offer feedback regarding your recent stay at the resort. I do agree with you that during the President’s Week vacation time frame that the resort is very busy with families. Outside of these dates, the resort has a much better feel and is more relaxing. The issues at the Front Desk is not acceptable. I will address with the Front Office management team.

Thank you for positive comments about the associates. I will let them know that they were mentioned. I am disappointed to know that you will not be returning to our resort. We will used your comments to help us improve for the future.

Again, thank you for taking the time to offer comments.

Sincerely,
Resort Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago area
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 February 2012

I have visited many Hyatts before, the Aruba people make all the difference. They are beyond accomodating, the food at the resort was outstanding, everyone was so helpful and happy, and the resort was just beautiful. The beach was immaculate and well staffed. Thank you for a wonderful vacation!

  • Stayed February 2012, travelled on business
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Helpful?
2 Thank SunseekerChicagoarea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia, Grad Sofiya, Bulgaria
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 February 2012

Amazing garden . Great music on the lobby bar and the casino. The food in restaurants is tasty.
Nice place!
I will back soon!

Room Tip: 9 floor - club
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank BoriGig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 22 February 2012
Dear Guest,

Thank you so much for your positive comments about Hyatt Regency Aruba Resort Casino & Spa. We appreciate your insights and look forward to serving you again in the future.

Hyatt Regency Management
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Sofia, Grad Sofiya, Bulgaria
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2012

Perfect place to enjoy and relaxing. My husband and me will be back there.

  • Stayed February 2012, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyattregencyaruba, Manager at Hyatt Regency Aruba Resort and Casino, responded to this review, 22 February 2012
Dear guest,

We appreciate your positive comments on TripAdvisor and want to thank you for taking the time to share your positive experience with everyone. We hope to serve you and your husband very soon again at our beautiful restort.

Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
142 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 19 February 2012

Beautiful hotel, great bars and the food in the restaurant was great. Excellent service and attention. We were very pleased and happy with our stayed. Only down side was the pricing, way too overpriced and doesn't include anything else other than service and towels at the beach.

  • Stayed February 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BikerKittyKat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nj
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 February 2012

My husband and I stayed at the Hyatt the last week of January 2012. The grounds are beautiful. Our room was spacious and clean. I will say that the glass between the bathroom and the bed was troubling. If you get up in the middle night you end up lighting the whole room while someone else is trying to sleep. Just a little nit. We found the market to be helpful as it offered light breakfast and snack options. The Starbucks coffee was a nice touch. I really liked the location as you could walk to a number of restaurants and shops. The beach was spectacular. Based on the comments here, we did rent a palapa in advance which I found annoying to have to pay extra for but since it guaranteed us what we wanted so it was worth it the $35 a day. There was essentially no service on the beach. I did see a few waiters but they were hard to track down and not really seeking out people to serve. I did check out the gym one morning. It was fine for a holiday workout- several treadmills, a couple of ellipticals, some free weights and a universal machine. Check in was smooth, as was check out. The hotel staff was friendly and helpful, service was quick for the Caribbean and we enjoyed our stay very much. I am only rating it as average since nothing about it made it truly standout. I would have rated it as Good, if that had been an option.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
1 Thank jlsNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Aruba Resort and Casino

Property: Hyatt Regency Aruba Resort and Casino
Address: J.E. Irausquin Blvd 85, Palm - Eagle Beach, Aruba
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Palm - Eagle Beach
#8 Spa Hotel in Palm - Eagle Beach
#9 Luxury Hotel in Palm - Eagle Beach
#9 Romantic Hotel in Palm - Eagle Beach
#9 Top resorts Hotel in Palm - Eagle Beach
#11 On the Beach Hotel in Palm - Eagle Beach
#12 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Aruba Resort and Casino 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Experience an oasis of gracious elegance and warm hospitality. This jewel among beachfront hotels in Aruba offers a welcoming combination of superb amenities, ideal location and outstanding service. Discover countless ways to spend your days at our luxurious Aruba hotel and spa. Play tennis, relax on the white-sand beach, race down the waterslide, or pamper yourself at Stillwater Spa. Savor delicious cuisine from around the world. Take a chance in the casino. Whether you are looking for a fun-filled family vacation, a romantic getaway or a memorable business gathering, this year-round Palm Beach Aruba hotel destination is sure to delight. ... more   less 
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Also Known As:
Hyatt Regency Aruba Hotel Palm/Eagle Beach
Hyatt Regency Aruba Resort And Casino
Hyatt Palm/Eagle Beach
Palm/Eagle Beach Hyatt
Aruba Hyatt
Hyatt Hotel Aruba

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