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Holiday Inn Resort Aruba - Beach Resort & Casino
Ranked #19 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
Reviewed 21 September 2014

This review of our stay around the beginning of April is long overdue, but not because our visit was unremarkable. I knew it would take some time to write something helpful and accurate. For reference, this was my 6th trip to Aruba, 2nd to the Holiday Inn, and the original Holiday Inn visit was about 10 years ago, so I was very interested to note the differences, as well as do some recon for a trip we are planning with our whole family in the fall.
In previous visits, we had wandered past, as well as into the Holiday Inn, which was very notably "under renovations". We were looking for a different experience, especially going at a different time of year and didn't want to think too much about our usual procurement of food/beverages that we do at other hotels.
Holiday Inn seemed the best choice for value and convenience at the very least, and anything above that would be bonus.
We arrived on a late flight, landing in the dark after a long day of travel, headed to HI as fast as possible to be greeting with a fast check in at the comfortable and familiar lobby and off we zipped to the room where we found, to our surprise, a bottle of wine and a cheese/fruit plate. What an incredibly welcome site after a late trip. Checked out our room, did the washroom function test (flushing, running water etc.) and passed with flying colours. Room was spacious and comfortable, no big bells and whistles, but honestly, not really different from other hotels on the island that are more expensive. Bed very comfortable. Fridge super handy! Not filled with expensive food and drink, actually useful for storing what you like!
Now for the quick run down of the important things: we do not have our room cleaned when we stay, so can't comment on that service.
Food: Italian restaurant closed, others: Buffet (Corals): Well stocked and food is warm (unless you get there just before close of course). Standard options for breakfast, but we were super happy to see little arepas and shredded beef! and took full advantage of that. Had dinner there once, good for families, hot dogs, hamburgers, beef, and of course the Dutch treat bitterballen. Decent food, but not quite our speed ambiance wise. Service was always great though.
Oceanside, the beach/bar/restaurant: our go to around lunch time, lots of delicious food and any drink you can imagine, totally in love with their sangria, and try the Greek salad! The warm pita and dressing that comes with it are perfect. Drinks can be a bit of a wait at the bar, but be patient, vacation is for relaxing, and it's obvious they are serving as fast as they can, especially right when the bar service opens and lots are waiting at the same time. Best to plan on going there 15-30 mins after the opening rush clears. No idea about people saying drinks were watered down etc, based on how we felt, they seemed full power to us!
Our go to restaurant though, was the Sea Breeze. More than enough variety and quality, with more of a restaurant setting and it's open walled, so you get all the breeze (so it's well named of course) and warmth etc. Service always great and we sampled almost everything on the menu. The steak and salad was a solid choice for me, lunch or dinner, but so many other tasty dishes and the desserts!!! Wow. We normally don't indulge, but seriously... treat yourself! And throw in some espressos, also well executed.
A very special shout out to the pizza menu. Just spectacular. Crispy, cheesy, you can design your own, have as many as you can manage to enjoy annnnd they have hot chili flakes to shake on them, so perfection. Grab a couple to put in your fridge.
The pointer that I do see in other reviews is accurate though, food availability shuts down early. Grab some sandwiches from the lobby bar, or pizzas etc. and put them in your fridge for later. Problem solved.
The beach area is decent, it's Aruba of course. We don't do palapas, so never an problem getting a chair, or space, all good. We did very little pool area, but again, the other comments about kids being in the adult pool are true, there were always kids in there jumping and splashing, as kids do, so if you are looking for a less boisterous experience in the adult pool, you may not find it.
Aruba is not a typical, closed in resort type place. Which is why there aren't really any shows, events put on at hotels. We prefer to wander out, check out other night life off the resort, go to some of our other favourite places that we've grown to love and are regulars at.
Lots of shopping/stores in the hotel, very convenient. More than I've seen in other hotels in the area. Gifts, clothing, essentials, mostly reasonably priced (I did pay about $10 for a bag of chips though! Not Holiday Inn's fault) There is also a casino there, my dislike for it is strictly personal, as I did not win anything, so I am biased.
All in all, another fantastic trip to Aruba and in particular, the Holiday Inn. Great for families, and as a couple, we had no complaints about the kid population. If you are looking for high end luxury, gourmet nouveau cuisine and a butler following you around, this is not your hotel. And fyi, all of the hotels that I have stayed at in Aruba are humid, and smell humid, it goes with the territory!
The Holiday Inn Aurba is comfortable, consistent, provides great amenities and service for the traveler with reasonable expectations and attitude. Our recon worked out so well, that we actually booked our return trip to the Holiday Inn for us AND our family while we were on this trip, using Skype to call back home to our travel agent. Since I waited so long to post this, we depart on this trip very soon, and writing this adds to the anticipation, remembering how great is was and will be. Thanks HI Aruba, see you very soon.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 26 September 2014

Dear MB,
Thank you very much for your kind words and detailed review. We were honored to be your host and hopefully we shall be seeing you for many years to come. I'm glad you were able to try our new restaurants, pools and that our new comfortable rooms were to your satisfaction.

I will share your words with my team and thank you again. See you soon in Aruba!

Sincerely,
Guest Experience Manager
Holiday Inn Resort Aruba - Beach Resort & Casino

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1,846 - 1,852 of 3,298 reviews

Reviewed 20 September 2014

We really enjoyed our stay at the Holiday Inn. Can't beat the location. Literally steps away from the beautiful Palm Beach. Newly remodeled, but more importantly, very clean hotel. Across the street is a plaza with shops and restaurants. Never had to rent a car - walked or took the bus every where. The staff were all great and very accommodating. A very special shout-out to Hugo at the Beach Bar and especially Alija at the concierge desk. She helped us make reservations and gave us directions. But more importantly, she is super nice. So much fun, we made extra effort to stop and just visit with her. She gave us extra big hugs the day we left - even though my husband teased her most of the time. Next time we go back to Aruba - this will be our hotel. Thanks Holiday Inn!

  • Stayed: September 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Judy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 23 September 2014

Dear bluebirdgirl72 ,
Thank you so much for your recent stay with us and for sharing your experience. We are so happy to know you enjoyed your time on our beautiful resort, our location, beach and service. Rest assured we shall share your kind words to Hugo and Alija, they shall be more than happy to hear them. We hope to see you back again soon!
Best Regards,
Guest Experience Manager
Holiday Inn Resort Aruba- Beach Resort & Casino

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Reviewed 17 September 2014

Very nice property. I recommend staying in the SEA tower since it is newly renovated. Staff was excellent property was clean considering much landscape work was being done to beautify the property. Brenda the manager was exceptionally helpful. She recommended restaurants for us to eat and places to go. All of which were excellent. No matter where you went on the property there was Brenda with a smile. Great outside dining at the beachfront which included a trumpet player and costume dancers in Las Vegas show costumes. Despite some of the reviews the food was not awful. We need to remember that we never will eat what we are accustomed to eating at home. I did not do the all inclusive but I did eat at D'vinci's two times and it was great. Everything was much more then I ever expected when I booked the Holiday Inn. I would go back there in a flash.Thanks for a wonderful time at the Holiday Inn. Especially to Brenda.

Room Tip: Sea Tower is the best. Newly renovated.
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  • Stayed: September 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 18 September 2014

Dear J M,

Greetings from our Happy Island, we were so happy to hear that we exceeded your expectations during your stay at our resort. We will be happy to pass your kind remarks to our Manager Brenda, and let us thank you for your kind review which is very important to us. We look forward to welcoming you back again soon on your next vacation. Masha Danki.

Kind Regards,
Guest experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino.

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Reviewed 16 September 2014

We traveled to Aruba for our honeymoon Sept 8-15/14. We chose the Holiday Inn based on reviews, amenities, cost and the all inclusive option. We loved our stay! There are very few complaints, and frankly don't understand the poor reviews... If you book at the Holiday Inn, and expect the Ritz - then I suppose that could be the problem.

Check in: Great, quick, cold fruit infused water in the lobby, friendly staff. The lobby garden area is currently under renovation, so not exciting to look at off the bus, but if it turns out like the plans, it will be beautiful. It would have been nice to know there were construction projects on site before arriving, but it wasn't much of an inconvenience. We had contacted the hotel prior to arriving about it being our honeymoon and were thankful for the oceanfront upgrade and bottle of celebratory champagne.

Rooms: Great view, heard no complaints from many others we met. We stayed in room 5680 - the washroom is upgraded, the king bed was comfortable, fridge and AC worked well. A table with 2 chairs and a pull out sofa was also in the room. Housekeeping was fine - nothing fancy, had to ask for coffee. The fridge only had what we put in it and was not stocked by the hotel. The balcony was a great size and had wonderful views! Lots of clean towels daily, and they would check back in the evening with Hershey Kisses and towels.

Beach: BEAUTIFUL!! We walked the beach West toward the other high rise resorts, and the HI had the best beach we could see. The further West we walked the more windy it became. We would suggest taking clothes pins (the big plastic kind) to keep your clothes and towels attached to your beach chairs. The water is nice and warm, lots of fish around. The shade huts are reserved daily beginning at 4:00, the first few days we were able to go right at 4, and get a decent hut close to the water. As the week went on and the resort got busier, the lines began before 3:00 - the pro's are that there is no "towel game" but the cons are standing in line. We would have been happy to pay to reserve for the week - but the current way allows everyone a fair chance. The activities area on the beach rents flotations for $5.00/day and was the best $5.00 we spent on many days.

Food/drink: plentiful, and varied. The variety remained enough to not get boring, and the drinks were always good - lots of selection. One morning at breakfast we found mold on our bagels - so have a look. Every drink (other than water) or food item requires a signature and room number - we did not have it explained to us, so were really confused when leaving the bar the first day. On the receipt there is a tip option which is charged to your room - we learned that this tip is split between all resort staff and not reserved for the person who served you - if you care to tip someone specifically cash is best. A few staff made our time fantastic at the beach bar; Edward makes a great drink and has a great memory, Louise is SO friendly and kind, and Rosa Angelica shared so much great information about the island and was always pleasant. Wednesday and Saturday there was a buffet and show beside the pool by the beach.

We took the all day Jeep tour through EL tours and recommend it for sure - great way to see the island and learn about the culture.

We would fully recommend this resort and will consider returning. Shopping and restaurants are across the street, and everything you need is on site... Enjoy - you are in Aruba!!

The airport was chaotic, but that has nothing to do with the hotel.

Room Tip: A high floor is great, preferably not near the elevator for noise.
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  • Stayed: September 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank KassM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 18 September 2014

Dear KassM,

First greetings from Aruba and congratulations on your Honeymoon and we were thrilled to hear that we met you expectations and you had a great week with us. We would like to thank you for your kind review which is very important to us. We really look forward to welcoming you back again to our Happy Island on your next vacation. Masha Danki.

Kind Regards,
Guest experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino

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Reviewed 15 September 2014

We have stayed at this hotel before, and there's a reason we continue to come back...it is the people. We feel right at home, truly enjoy ourselves to the FULLEST. Eddy, Louise, Hugo, Shirley, and of course Mayra! The reason we come back is because of each of you... Also, what an opportunity to see Boris and his family, with the new arrival of "Boris jr"....

This hotel and staff are amazing, they are consistent, sincere, fair and loyal... you simply can't go wrong by staying here.. in fact, we just extended our stay... we are still here!!!

This is our island, and hotel for life! Enjoy

Dawn and Randy Haughn

  • Stayed: September 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 16 September 2014

Dear Randy H,

Greetings from Aruba, and let us thank for your kind review which is very important to us. We will be happy to pass your kind words onto our Team Associates and were thrilled to hear that you have extended your stay and you are stilling enjoying your vacation with us. Thank you for your loyalty and we look forward to welcoming back on your next vacation to our Happy island. Masha Danki.

Kind Regards,
Guest Experience Manager.

Holiday Inn Resort Aruba-Beach Resort & Casino

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Reviewed 14 September 2014

I have stayed at this hotel before they remodeled and I had a Great experience both times!! It was very clean the staff was very friendly and accommodating!! Would stay there again!! First time I visited I did the all-inclusive which was great second time I visited I did not do the all-inclusive still a great stay was able to go to the restaurants outside around the hotel which are all really good restaurants the food at the hotel was awesome in all their restaurants the Sea breeze Café was a great restaurant at the hotel for dinner we sat outside and were able to sit right on the water overlooking the sunset it was an awesome dinner would definitely go back there again. Everything is so close the beach is right outside the door the pools right there very clean just an all-around great hotel to stay in would highly recommend it

  • Stayed: October 2013, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 15 September 2014

Dear Karen M,
Thank you for visiting us again and for sharing your experience on TripAdvisor. We are so happy to know you had a great stay with us and enjoyed all the new additions to our recently renovated resort. We are glad you enjoyed our service, pools, location and restaurants. We hope to see you again for your third visit!
Best Regards,
Guest Experience Manager
Holiday Inn Resort Aruba- Beach Resort & Casino

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Reviewed 13 September 2014

We stayed at the Holiday Inn during our travels to Aruba this past August 25-Sept 1. Overall, we had an great stay at this resort. The location is excellent, right on the beautiful Palm Beach - only minutes to walk to from your hotel room.

We stayed in building 7 and were on the 2nd floor. The room was nice, clean and appears to have been renovated recently.

All of the staff on the resort were really friendly, but our favourite had to be Rosa Angelica who worked at the Beach Restaurant and Bar - she made our lunch and afternoon drinks a great experience.

The resort is located right on the Palm Beach strip of restaurants, shops, etc. and takes only minutes to walk to

The food was OK - the breakfast and lunch buffets were your standard food. The Sea Breeze beach restaurant for dinner was good with a beautiful view of the water.

We would definitely recommend this resort to anyone who wanted to visit Aruba!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
6  Thank MJSandbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIResortAruba, Guest Relations Manager at Holiday Inn Resort Aruba - Beach Resort & Casino, responded to this reviewResponded 14 September 2014

Dear MJSandbox ,
Thank you so much for your recent stay with us and for sharing your experience with fellow travellers. We are so happy to see you had a great stay with us and enjoyed our location, rooms and beach. Rest assured we shall pass on your kind word to Rosa Angelica, I am sure she will be more than happy to hear them. We thank you as well for recommending our resort, this is the greatest compliment we can receive!
We hope to see you back again in the near future!
Regards from Aruba,
Guest Experience Manager
Holiday Inn Resort Aruba- Beach Resort & Casino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Resort Aruba - Beach Resort & Casino

Address: 230 Je Irausquin Blvd, Palm - Eagle Beach, Aruba (Formerly Holiday Inn Sunspree Resort)
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Palm - Eagle Beach
#13 Family Hotel in Palm - Eagle Beach
#13 Spa Hotel in Palm - Eagle Beach
#14 Luxury Hotel in Palm - Eagle Beach
#14 Romantic Hotel in Palm - Eagle Beach
#14 Top resorts Hotel in Palm - Eagle Beach
#17 On the Beach Hotel in Palm - Eagle Beach
Price Range: $250 - $807 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Resort Aruba - Beach Resort & Casino 4*
Number of rooms: 597
Official Description (provided by the hotel):
At the beachfront Holiday Inn Resort Aruba, we've gone to great lengths to further enhance the miracle that is our island by creating a carefree getaway that truly has something for everyone. With the best location on Palm Beach, wide variety of water sports including PADI certified diving and designer shopping just across the street look no further when booking our Aruba vacation. Whether you're here for a corporate retreat, family vacation or just a little downtime you'll find refreshing accommodations, an attentive staff and a vast array of amenities and activities. The resort features free in-room Wi-Fi access. ... more   less 
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Also Known As:
Holiday Inn Resort Aruba Hotel Palm/Eagle Beach
Holiday Inn Sunspree Hotel
Holiday Inn Sunspree Aruba
Holiday Inn Palm Eagle Beach
Holiday Inn Sunspree Resort Aruba
Aruba Holiday Inn
Palm/Eagle Beach Holiday Inn
Holiday Inn Resort Aruba - Beach Resort & Casino

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