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All reviews ocean echo cliffside room infinity pool aqua terra poolside room la serena spa point suite romance package private beach cliff side coconuts restaurant afternoon tea hot tub dinner on the beach junior suite our honeymoon snorkel equipment
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Reviewed August 27, 2006

Here is the bottom line I wont fill this with any fluff. I had high expectations when I booked our honeymoon stay and I can happily say the The Reefs delivered. We stayed in an Atlantic Suite #349 for 6 nights from Aug 20-26 and had every need addressed promply with a staff that was eager to please.

The Food: We are from New York City and I will be the first to say that I love and appreciate great food but I am critical and will tell you like it is. The Reefs has 3 restaurants on site and the food is consistently solid, not spectacular but very good. The best meal I had was at Grill 56 which was a very fresh piece of grilled sea bass unfortunately my wife had her worst meal of the trip there, a lobster risotto. Coconuts is very laidback, much more that Grill 56 and the food is good. Make sure you try the lobster salad. Also, make sure to book Dinner on the beach through Coconuts well in advance as they only have a few tables available each evening. We did dine out a few times for dinner and has less than spectacular meals. We did dinner at Cambridge Beaches (thanks to the help of Donald at the front desk for arranging it last minute) and while the food was good it was more stuffy than Coconuts and certainly didnt have the views but if you are there for 6 nights on a meal plan its worth a whirl. I will advise to stay away from The Lobster Pot in Hamilton. I was a bit weary before going thinking it was a tourist trap and my suspicions were right on. If you are into the touristy thing which we are not (we try to find great local spots) then you are in for below average lobster with good service in a crowded setting. Overall, explore the menu at Coconuts and Grill 56 (remember no lobster risotto) and if you must go out, dont expect to be blown away. Finally be sure to order breakfast to your room, better views and you can eat in your robe. Moving on...

Service: In one word, impeccable. Everyone there seemes to love their job and does their very best to ensure guest satisfaction. Special thanks to Donald at the front desk, Whitney at La Serena (the on site spa), and David (the massage therapist at La Serena who gives a hell of an 85 minute massage).

Words from the wise: Dont book horseback riding through Spicelands. I found a local guy named Mike Watson that trains horses and will give you a much better ride. Because its a private ride he will have you doing whatever your comfort level may be, whether you want to run with the horse or are content with just a walk its up to you. I was referred to him by Glenn the taxi driver that does a lot of work from the reefs. He heard me ranting about how poor Spicelands was on the phone and was happy to point me in the right direction. Have fun.

Also, I have to say that the private beach was absolutely crucial the week we were there. There were 4 cruise ship in that week and we actually explored other beaches including Horshshoe Bay. Wow is the Reefs better. I not only think that the Reef's beach is great because of the exclusivity but because it is the most picturesque and has the best snorkeling. Bottom line, if the beach is important to you, The Reefs should be at the top of your list.

The Room: We stayed in a Suite and have to say the large open waterfall shower and the whirlpool tub was great to have. The bed was very comfortable and the balcony was fantastic, we were out there all the time. We slept with the sliding glass doors open so we could fall asleep to the surf hitting the shore. Cant do that in NYC. Fantastic.

If you are unfamiliar with Bermuda I recommend you take public transportation the first few days to get acquainted with the island before renting scooters. I also recommend the fairy ride from The Dockyard to St. George, its a beautiful ride. Also, I recommend the Scuba divinging with Blue Water divers out of the Wyndham next door.

Last but not least, Kids. There were some at the Reefs but I can tell you the other resorts and the cruise ships are far worse.

All in all I hope that I can provide some insight that I was not afforded via this site before your trip to Bermuda.

Stayed: August 2006
41  Thank AAvKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 7, 2006

We were recently wed at the reefs. Our ceremony was lovely and we thought Bermuda was lovely as well. We had a private ceremony with just the two of us, the minister, photographer, videographer, and Barb Jones (staff). The white umbrellas, white pedestals (topped with floral arrangements, and natural backdrop of the ocean and cliffs was picture perfect and more than enough in terms of decor. After the ceremony we dined at the Conservatory which is connected to Grill 56. It is tropical in theme and actually has an entrance to a private garden. We were in heaven.

Overall the food was great and we dined in each restaurant, as well as "on the beach". The effort of the staff to room service should be applauded. Every item that is available in the restarant was thought of. We had our breakfast set up on the balcony, and it was really nice. Much attention to detail....

We stayed in one of the Horizon Suites and we found it to be very clean. The view literally blew me away. I could not stop looking out,.... it was mesmerizing. We did have to spray a couple of times due to the ants out on the balcony, and around the glass doors, but it was not an issue. A couple of squirts kept them away for about 3 days. The size of the room was fine for the two of us, and I thought the decor was pleasant.

I have to mention that we did experience a little "race shock" from a couple of guests and staff. Since one incident was very direct we addressed it with the manager. Afterwards everything was fine. We are not the type to "feed into" such issues and our focus was obviously on one another.

We did the usual stuff......Dockyards, St Georges, Crystal Caves, Swizzle Inn, Scootering, Harbour nights in Hamilton, Beach Party, etc. However, our favorite outing(s) was our evening carriage ride in Hamilton,(the driver took us on a route through the most beautiful estates and gardens), and our day at Jobson's cove.........amazing!!!!

All in all I would recommend The Reefs for a wedding and/or honeymoon. As for Bermuda, it is surely one of the most lovely places I've been to, and we both agree that we will return.

20  Thank Wendy_1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 22, 2006

Just returned from a 7 night stay at THE REEFS and I wanted to say that the advice/research that I received through Tripadvisor was right on the money. The Reefs and it's staff are among the best on the island of Bermuda. (Obviously I can't mention everyone however thanks to David, Pyra, Caroline, Dwayne etc).Our party needed three rooms - 2 deluxe and 1 Atlantic Jr. Suite. Both room types are perfect for any length of stay however if you're looking for more space opt for the Jr. suite as the layout is a bit more comfortable. Under the MAP plan breakfast and dinner is provided. Meals were excellent however since we did have a small child with us we could only take advantage of two of the restaurants for dinner- Grill 56 and Ocean Echo, (Breakfast and lunch have no child restrictions). Coconuts only allows children for lunch as the restaurant is more geared for couples during the evening with Beachside dining by candlelight, (Mom and Dad did get to Coconuts one evening without our little one and the food is just as excellent as the other dining options).
As such we did take advantage of the Dine around option at Coco Reefs. Although the food was okay the atmosphere was extremely poor. We immediately noticed that the matrie'd only catered to guests dressed in more formal attire and those that we're only staying at The Coco Reefs resort. When presented with the voucher stating that we were guests of The Reefs he became bothered and seemed to have a problem showing us to a table. After dinner we needed a cab to take us back to the Reefs. This became a serious problem and finally after a 40 minute wait we were thankfully on our way back to our hotel.
Needless to say we never did the Dine around option again following that evening.
The rest of our stay at the Reefs was fantastic. As parents we appreciated the thoughtfulness of the entire staff making sure that our little one was always happy and entertained while in her highchair. I realize that some past postings have made mention of children being a problem however as long as the parents are monitoring the behavior of the little ones its really not a valid reason to miss staying at this resort. The care and treatment that they provide to their guests (regardless of age) should be used as a model for the rest of Bermuda's hotels. Finally if you're trip includes a Wednesday night stay in Bermuda you may want to take advantage of Harbor Nights. Although our Harbor Night was washed out due to a passing rain shower we did have the opportunity to eat at Portofino in Hamilton. This is a definate must visit for dinner.
So in summary:
Accomodations at The Reefs: A+
Food at The Reefs: A+
View from any hotel room: A+++++
Staff Attitude: A++++
Will we go back? Absolutely!

Thanks again to everyone at The Reefs for an amazing stay. We had a great time. For anyone else looking for any information on this resort please feel free to email me.

  • Stayed: June 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
17  Thank DWB959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 17, 2006

We just returned from a week at The Reefs Hotel in Bermuda.
Venue: Outstanding not a bad or semi bad view from any room at any rate.
Rooms: Suggest staying away from rooms near pool unless you want to hear "Marco Polo" calls all day - very small and loaded with kids.
Food: Pretty good not great. Suggest meal plan still worth it $ wise but use Dine Around and try "Cambridge Beaches" for dinner better but $40 in taxi fare to/from
Hotel Staff: Front Desk very helpful
Room: Housekeeping is minimal clean towels and make the bed but no real "cleaning"
Staff: Friendly, polite and most helpful
Beach: Lovely raked with daily and beach attendants serve drinks/food all day
FREE use of snorkel, kayaks, etc.

Problems: KIDS! too many families with kids.
Children are suppose to dine by 6:30 not enforced by Reefs at all.
Children are in bar all night
Children on dance floor with parents doing "ring around the rosie" crowding dance floor
Children should be seen and not heard - big big problem at The Reefs.

Action: Friends have been going for years, lots of complaints about Kids nothing has changed or improved. Place is just too small 66 rooms to have so many kids.
Should be discouraged like Cambridge Beaches, Bermuda does.

Room Renovations coming soon so plan your trip to avoid construction noises, etc.
ASK when it is starting before you book your trip.

Mopeds- 29 accidents 2 fatal just last week.
Fun but stats are showing they are really dangerous.
WE Americans are not experienced driving them or on opposite side - stay clear.

Cruise Ships - stay clear on days they are around
Hamilton is getting honky tonk with t-shirts and trinkette sales. Nasty.

24  Thank MarieMarieMarieo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 16, 2006

We chose The Reefs to celebrate our honeymoon from July 3-10, and couldn’t be happier with our choice. There is a magic about the place, and we knew within 48 hours that we definitely wanted to make a return visit. There are many things that make The Reefs wonderful, but I wanted to highlight those that made our stay so memorable.

The Rooms: We actually stayed in two different room categories during our visit. For 6 nights we were in a Horizon Jr. Suite (Room 342 – Crow’s Nest- outstanding!). Upon stepping into our room for the first time, we noticed that it is not very large…..however, it is tastefully decorated. The bathroom countertops are marble, and the sink is made of heavy frosted glass. When you turn on the bathroom lighting, the sink is lit underneath, which we thought had a very cool effect. Very! Then, there is the large, open shower…..it was huge, and could have easily accommodated 4- 6 people. (There were only two of us :) What was the greatest thing about the room, though was the VIEW. Absolutely incredible! When we sat outside on our private balcony, we were literally only about 30-40ft. above the waves, breaking into a little cove, right below us. We were out there constantly, sipping our morning coffee…..early evening watching the beach crew set up for the dinners on the beach. It was a wonderfully located room! I have never stayed in a room while on vacation and been so close to the ocean. Our last night, we had to switch rooms to a Deluxe Lanai. I need to explain that this was not in any way the fault of The Reefs. We needed to switch, in order to fully utilize our return trip home to the States using our Freq. Flyer Miles. The Deluxe Lanai, was also a very nice room. It had not been updated, and had the smaller bathroom, but we still felt it was a great room with again a fantastic view. Very. The balcony was twice as large as the Horizon Room, but we are not in as close proximity to the water. Still, another great room!

The Service: We felt the staff at the Reefs was extremely accommodating and hard-working. They ensured that their guests had the best stay possible.. We called up to the front desk several times with requests, (re: inquiries about Dine-Around, different excursions, etc.), and they always promptly got back to us. They were also extremely polite and helpful at all times. One night we had dinner reservations at Grill 56, and wanted to sit by the window. They couldn’t get us in right away so we went to the Lounge and placed a drink order at the bar. About 10 minutes later we were seated for our dinner. Afterwards, we went back to the lounge for drinks and the nightly entertainment. We had barely set down at the table, when we were brought 2 drinks (of the same type we had ordered 2 hrs. before). We were impressed, that they had remembered what we had ordered, and brought them to us so promptly (without asking). Great! Several folks made our stay memorable: Sherlon and Walter at Coconuts, Rowena at the Front Desk, Carol Anne at Ocean Terrace (what a hoot). the staff at La Serena Spa ….very professional, Dean the Bartender at almost everywhere..:) We also met Jennifer (Mr. Dodwell’s assistant) one night while we were sitting outside, and had a nice chat with her. She was very nice, and ended up taking our picture sitting outside by the entrance fountain. WE spoke about Mr Dodwell's other property on Nevis - well that's another story..

The Restaurants: We dined at Coconuts twice…..both in the restaurant and the private beach dinner. The food was very well presented and seasoned, but the real plus of Coconuts is its location! The restaurant is literally elevated right over the beach. However, on one occasion in particular, our fish was a little bit overcooked. What we learned and discovered (at least for us) was that its best to order your fish/meat one step down from the way you would normally have it prepared. (i.e. Medium – order it Med-Rare; Medium Rare - order it Rare ).

The private beach dinner was very romantic, and it was wonderful being able to look out and see the sunset, feel the sand between your toes, and then see the Tiki torches being lit. Our favorite meal at Coconuts was the Rack of Lamb. It was excellent! We also ate twice at Coconuts for lunch: delicious Lobster-Mango Salad, and Smoked Salmon Avacado Club.

We ate at Grill 56 on two occasions (one being the Friday night Seafood Buffet). This is extrmely popular, and gets quite crowded. We especially liked the shrimp cocktail, and the seafood pasta. We also ate at Grill 56 one evening off of their regular menu. It is very nice….casually elegant. I had a wonderful Rack of Veal, and my husband had a very good lobster. Note that the dress for Grill 56 is a little bit dressier than for Coconuts.

We never did eat at Ocean Echo for dinner….but went there every morning for breakfast. They have many different breakfast choices: eggs cooked to order, omelettes, eggs benedict, Belgian waffles, French toast, plus fresh fruits/pastries for the Breakfast Bar, and it is a la carte, not buffet.

Entertainment: In the lounge, right between Ocean Terrace and Grille 56, they have nightly entertainment. We heard a wonderful pianist, Tony, our first night there. He played my requests all night long…and on our next to last night, we went in there and they had Latin dancing, where they even encouraged audience participation. It was a good time!

The Beach: Wonderful private beach. It could get a little rough for swimming in the afternoon with the waves breaking and high-tide, but it is still a great stretch of beach for relaxing, swimming, snorkeling. The beach crew even comes up and down the beach to take your drink order. Snorkeling was great at The Reefs. My husband snorkeled one afternoon and actually saw a 4 1/2 ft barracuda, darting in and among some of the many reefs. Yes it's barracuda country, but they are docile as long as you don't wear sparkly jewelry... and you don't hyperventilate :) We didn’t get to kayak, but saw several people out there, and it looked like fun.

Outside of the Reefs, we did rent a scooter during our stay in Bermuda, and loved the freedom it provided us in being able to get out and about and explore the different sites. We scootered East island to West. We do ride a motorcycle at home (not much) and did see some folks who to us looked like they were pretty unconfortable on the scooters.... Do be careful.

We snorkeled Church Bay, and Tobacco Bay during our stay, (actually preferred Tobacco because the water was calmer and we saw a greater variety of coral and fish), went horseback riding along the beach, shopped in Hamilton and Dockyards, caught the Goombay (sp?) dancers during Harbour Nights.

All in all, our honeymoon was just incredible….so memorable, and we fell in love with The Reefs and the beautiful island of Bermuda. We’ll be back!

  • Stayed: July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
22  Thank Deb58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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