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Reviewed June 5, 2017

This is a lovely hotel in terms of the grounds, the rooms, location and the friendliness of the staff. However as with many all inclusive hotels, the food I am afraid really lets it down. The food is canteen standard, in my opinion. I have lost my appetite completely since I have been here. Even the salads and fruit are not appetising. I appreciate that they are catering for a number of guests but this is unacceptable quality. I love my food but will be going home a bit hungry from this holiday!!

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank E424JWkarenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHGSocialMedia, Social Media/Guest Relations at Crystal Cove by Elegant Hotels, responded to this reviewResponded June 19, 2017

Dear Karen C,

Thank you for taking the time to share your review of Crystal Cove by Elegant Hotels.

Your feedback is very valuable to us as we are always eager to know what our guests enjoyed about their stay as well as any areas they felt could be improved upon. We usually receive great reviews on the quality and variety of culinary offerings and we are sorry if these did not meet your personal preferences. We appreciate the opportunity to remedy any issues or concerns our guests may have and would have loved for the chance to meet and discuss with you and our Chef on how we could better your dining experience.

Although this aspect of your stay did not exceed your expectations, we're pleased to know that our great beachfront location, well-appointed rooms and friendly service were to your satisfaction.

While Crystal Cove may not have been the ideal accommodation for your needs, we hope to have the opportunity to host you again at any one of our other Elegant Hotels.

Kind regards

Khadijah D.
Social Media/Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2017

We were welcomed by friendly staff and shown to our Ocean View room, which was nicely decorated apart from the bathroom which was old and tired. The following morning we saw Brian on Reception who was helpful and helped us change rooms to a much nicer room with a newly done walk in shower – such a difference. The rooms are arranged in little 2 story villas spread out over the complex and all with a lovely rustic feel. Our friendly room cleaner Joseline did a wonderful job every day, and the uniform they wear is so smart and a credit to the hotel.

Rhea welcomed us at our orientation meeting, which I do recommend to attend if it is your first time to the Island. She subsequently made sure my husband’s birthday and our Wedding Anniversary were acknowledged with special little treats – thank you. The Vista Bar was small but air conditioned and a lovely place to go and enjoy many a pre-dinner Vista Rouge cocktail. Jamar and Nakita did a wonderful job accommodating everyone’s quirky needs and also friendly Shaunna who covered there and did an excellent job learning the ropes. The cave bar offers you every drink and cocktail you could wish for and Adrian B worked over and above to make everyone’s drinks and we considered him a star.

Like other reviews we were a little disappointed at the very casual dress code in the Reflections dining area, and sometimes the lack of challenge to address the issue. That said the food there and down in Drifters was very good. Kathy and Sophia were excellent at looking after us with a smile in the restaurants and worked tirelessly to please everyone as best they could. The evening entertainment was low key but good despite a lot of cover versions of Lionel Richie songs.

The sunbeds on the beach should have been tidied every night and they were not. It was clear that people had left sunbeds with towels on during the day that were not returning and if that is the case the towels should be removed to allow others to use the beds after a certain time period. We found the beach drinks service adequate and it was our choice that we sat at the end of the beach each day as opposed to round the pool (which was slightly crowed) and appreciated the effort the staff went to, to keep us hydrated with rum punch!!!!!!

The Gym was large and air conditioned and the facilities offered to a good standard. The water sports staff are very friendly and accommodating with the free water skiing being enjoyed by my husband on a number of days.

Finally Kareem. What more can I say? A true character to be met to be appreciated.

I would totally recommend this hotel and their staff for a wonderful Caribbean experience.

Room tip: Always speak to Reception if you have an issue with a room.
Date of stay: May 2017
Trip type: Travelled as a couple
3  Thank Marshgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 2, 2017 via mobile

From our arrival to departure, our holiday stay at Crystal Cove Hotel was a memorable wonderful experience. .
The whole hotel team were fantastic and helpful,very friendly;and set an example of what a well run hotel is all about..
The Hotel is set in a beautiful location, the food was delicious, with a wide variety of dishes to choose from,and we felt totally at home from day one to leaving..
Our room was spacious,and comfortable and kept clean daily by the hotel staff. .

A very peaceful happy time we had;we will definitely return in the future! !.
We had a great memorable fun Holiday. .
Thank you Crystal Cove!!

Date of stay: June 2017
Trip type: Travelled as a couple
2  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 2, 2017

We last visited the Crystal Cove in 2015 and returned with our daughter and her husband as we had enjoyed it. On our previous visit we complained about the state of the bathrooms in our suite (2) and were assured they were being upgraded. Well they haven't been! Initially we were put in the same oceanfront suite we had on out last visit. The toilet overflowed (as it had frequently last time) and the wall mounted hairdryer literally blew up! We insisted on being moved and got another oceanfront suite with 2 bathrooms. Again they were very disappointing and extremely dated. The floors and baths were badly stained and the showers completely inadequate. Our daughter also had an oceanfront deluxe room and their bathroom was no better, She was very upset. Apart from that the hotel is still very pleasant with delightful staff and for an all-inclusive the food is very good. We particularly like the new bar by reception. We certainly wont return unless the accommodation has been significantly improved, Elegant Resorts seriously need to spend some money on the Crystal Cove as many people were complaining and most said they wouldn't go back.

Room tip: Request a room away from the dining room and entrertainment area as they can be noisy.
Date of stay: May 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank coutrymouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 31, 2017 via mobile

What can I say about this resort!! Simply made our honeymoon perfect! This was all down to the fantastic staff here. They will do anything for you and nothing is too much trouble! The water sports on offer are brilliant too. I learnt to waterski here and it was all part of the package! The swim up bar is perfect for cooling off and getting a nice rum based cocktail!! I hope we can come back soon!

Date of stay: October 2016
Trip type: Travelled as a couple
3  Thank Andytravels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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