My wife and I have been visiting The Cliff restaurant at least once a year for the past 15 years . I have a summer birthday and have celebrated there on many occasions with parties of 10 + (family and friends).The Cliff was always a favourite and never disappointed despite being expensive .
This year we went on Saturday 3rd February ,just the 2 of us for dinner. We waited in the bar area as our table was not ready .Almost 30 minutes later we eventually were served a drink . Initially we were seated in the bar area on just about the furthest table possible despite ,en route,passing many empty ones.We moved ourselves to a more conveniently located one.
We sipped our drink and enquired several times as to when we could be seated in the restaurant.Eventually we were taken to the restaurant now some 30 minutes later than our reservation time .No apologies were given.Nobody offered to take our drinks to our restaurant table so my wife had to request a waiter to do this . Our table was ,you guessed it,the furthest away .It was the last one before the Beach Club.We now had to contend with the noise from the Beach Club and also the music in the restaurant .In addition there was a large male gathering a few feet away which also added to the noise level.
We complained. With no difficulty we were moved to a much quieter table so why could we not have been seated there in the first place?
The food was good but throughout, the service was poor.We finished,paid our somewhat expensive bill and departed.Nobody asked us if we had enjoyed our mal or the evening at The Cliff.
Will we go back .Probably YES because we have had good times there.BUT whoever is managing The Cliff needs to do some urgent ,somewhat elementary,training of many of the staff.The service we experienced is NOT excusable in a restaurant of any calibre and certainly should not be encountered at The Cliff.It better be improved and faultless next time!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.