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“Old hotel with many "faces"”
Review of Hotel Plaza

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Hotel Plaza
Ranked #67 of 80 Hotels in Havana
Reviewed 11 August 2017

Well, a lot has been said about Hotel Plaza in Havana. It's not an argument anymore to say "you have to remember this is Cuba".....with all the construction sites around in Havana, it's obvious tourism have, and will "explode" even more in the years to come. It's useless to live of memories in the past for this type of hotels. If this hotel wish stay in business, dramatic changes must be done! No doubt that Hotel Plaza is run down, and you need something in order to make you sleep if you fail to succeed in booking a room facing inward. It will most likely become better with rooms facing "Grand Hotel Manzana Kampinski" as construction works is about to finish and it seems to be less traffic between these two hotels compared to rooms facing busy and noisy Agramonte (street).

The rooms are very basic, air condition might work or not, the same goes for showers, toilet flushers and more. One day it is working, the next it does not. Note that the staff can be helpful and move you to another room if there is any available. They did that with two of us, and the "new" room was somewhat better. After we changed rooms we had to put some towels around the air conditioner to reduce street noise, due to big gaps out to the extremely busy Argamonte. The cleaning of the room was satisfactory and there are also some comfortable seating groups outside some of the rooms.
The location of Hotel Plaza must be one of the best in Havana because a whole range of the attractions are easily within walking distance. The bar and the seating areas on the ground floor are nice and comfortable. So after a busy day out it's relaxing to cool down with a refreshing Bucanero and a few drops of Havana Club, and not to forget the pleasure of smoking a good Cuban cigar. The Cigar shop on the ground floor offers many of the more well known Cigar brands and the prices are fair.

Breakfast which is served at the top floor is good with several choices of cold meats, egg, omelets and fruit salads. Breakfast can be experienced differently from day to day though. You can either have your breakfast inside, or outside with nice view to different city landmarks. To sit outside with your morning coffee, which happens to be really good, and a morning cigar gives a good start to your day!

All and all I find this hotel to expensive and it's not exactly good value for money. I doubt I'll stay in Hotel Plaza again unless the rooms are totally renovated and the level of noise is reduced dramatically.

Room Tip: choose a room which is not facing the street!
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  • Stayed: March 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank btglobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 15 of 1,350 reviews

Reviewed 4 August 2017

If the stay in a hotel is important to you, then don't choose this one! The hotel is VERY old with bad rooms. We had no water in the room for few days and when you call for help they barely care for you. You have a "mini bar" but it's empty and no water to drink! No "essential" appliances in the room (kettle for example). The AC unit is very old and noisy. You can barely sleep. The bathroom sink was broken and water was leaking. The towels weren't always "clean". They do the bed in a very nice way but they don't clean anything in the room. You can see dust everywhere, the floor is dirty and insects/bugs will be sharing in the room (and the bed) with you. Staff shout in the hallway while working or talking on the phone (even at night time). The bedroom's door doesn't close without slamming it. You will change the card that open the door several times!! And at the reception, they don't mind telling you that you don't know how to use it while most of the guests were having the same problem!
The breakfast was, overall, good with A LOT of bread. The staff there were friendly. The dishes, forks, knifes... need to be cleaned in a better way...
The view on the roof is very nice.
No AC units in the lobby so don't even think to spend some time there without sweating.
This hotel is overrpriced for nothing. Don't get fooled by the 4 stars they put next to its name!! And don't get impressed by the huge, old lobby they have!!!
It's really bad that an historical hotel like this doesn't have a good management (and it's managed by Gran Caribe 5 stars......).

PS I rated it 2 stars because I just enjoyed the breakfast!

Room Tip: I don't recommand any room in this property!
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  • Stayed: August 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
5  Thank Hedddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2017

Excited about coming to Cuba are quickly extinguished upon arrival by the hotel letting us know there is NO WATER ... and that was just the beginning. Rooms, beds, bath room dirty and old very sad. Cuba has a long way to go to be the destination spot for us. We dont ask for me much, just some water to shower, go to the bathroom and once in a while clean the sheets and towels in the room. Going out onto the deck for breakfast was interesting also, food was just not good, and there were flies and birds eating at the food. Got to check Cuba off the "bucket list" but that is about it... i found myself asking many questions mostly "why?" is it this bad? Its so sad that a country and there government has allowed there people, buildings and cities to fall apart, and not do a single thing about it.

Room Tip: Do not stay here
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
4  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

There were bugs on the bed . The balcony door was broken and it was half door. The room was smelly and the sheets were dirty . We alpready booked but we couldn't stay
There for 5 min . We stayed at hotel libre.

Stayed: July 2017, travelled with family
3  Thank puren a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2017 via mobile

I stayed in room 254 for two nights. The stay almost ruined my whole experience of Cuba. This is not a 4 star hotel!!
Cockroaches and I suppose also other bugs eating the old rotten door frames into the bathroom. I could hear them all night. Really bad smell.
Mold in the bathroom and an old bad bed with bedsheets not changed. No water at all when I arrived in my room.
The safe did not work and the staff did not manage to repair it or replace it.
OK breakfast and very nice door boys.
I moved to a Casa Particular after two days, and it was as coming to another world. I will never come back to this hotel, and I will tell my travel agency to change hotel for their customers in the future.

Stayed: July 2017, travelled solo
2  Thank Kjersti E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017

At first it seemed under avarage but at the end of our stay after three nights it was a nightmare. Because we were at a tour, we couldn't change our hotel. Elevator was always out of duty and the only way to the restaurant for breakfast and dinner was the emergenct stairways which some part ot it was outside the building. During our stay the breakfast and dinner menu did not changed .As a politics of the Cuba the hotels officers were also government officers and service was incredible bad. The most expensive toilet fee I've ever seen was at Cuba. It was 1CUC which is equal to 1 €

Room Tip: Stay at a different hotel
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  • Stayed: November 2016, travelled with friends
    • Value
    • Location
    • Service
5  Thank Serdar Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2017 via mobile

When traveling in Cuba it's important to not expect world standards and great luxury. Knowing this we booked at the Plaza where we had stayed two years ago. Even then it was shabby and glued together, but the staff were very warm and friendly and the place echoed a majesty of the past.

In the two years since our last stay the rates went up dramatically. Unperturbed, we decided to book anyway, hoping that the additional amount contributed to improvements. We were bitterly disappointed and rather sad to see the state of things upon arrival.

It became clear early on that they are hopelessly understaffed and there is no one clearly managing the place. The staff appear strained and overburdened. All areas are separately managed. So, for example, when you want laundry done you must run around your floor and find the chamber maid and engage in a personal negotiation with her.

We had 4 different rooms as we moved due to problems which included non functioning toilets, aircons, doors, and leaking walls and ceilings when it rained.

The aircon is not working in the lobby and the bathrooms here are rather foul.

The repair work you see is ad hoc and clumsy.

The towels are grey and stained, and the water situation is patchy.

The cleaning was not great at all, and understandable when we saw how few chamber maids were required to cover each floor.

The breakfast was acceptable, but again one could sense the fatigue of the staff. Two years ago there was definitely a buoyancy which is missing. Again, we felt that people were probably overburdened.

It's a sad state of affairs as this is a real gem which could shine again so easily with a good scrub, staff increase and a good repair team.

Stayed: July 2017, travelled with family
3  Thank nlwelgemoed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Relaciones Publ... H, Director de Relaciones Públicas at Hotel Plaza, responded to this reviewResponded 10 July 2017

Dear customer, the staff of the Plaza Hotel feels very sorry for your inpreción of the hotel, we appreciate the communication and we work to improve and give the service with the required quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Plaza

Address: Ingnacio Agramonte 267 | Habana Vieja, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #67 of 80 Hotels in Havana
Price Range: $159 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Plaza 3*
Number of rooms: 188
Reservation Options:
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Also Known As:
Plaza Hotel Havana

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