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Reviews (509)
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Reviewed June 9, 2015

Great staff, very helpful, friendly warming atomopshere . But horrible medical staff.

Was giving antihistamine for mosquito bites by the medical team a week ago. Since then I have been extremely sick since then. Drowsiness, sleepiness occupied by extreme chest pain and cough, I'm getting worse by the day, hopefully not fatal.

Stay away please for your own safety

  • Stayed: June 2015, travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank Luis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 7, 2015

great beach location with free bus into havana, breakfast of eggs,toast coffee,fruit,fruit juice yoghurt, lunch dinner fresh fried fish, vegetables etc, pool clean, entertainers great and yes they collect for tips,but they are not paid for performing,to the people who complain about occasional shortages, pay more for your holiday,as this hotel is good value for what you paid. rooms clean.friendly staff.

  • Stayed: August 2014, travelled solo
    • Cleanliness
    • Service
13  Thank Jonathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 21, 2015

Booked this hotel for the last 4 days in Cuba and it is a gem. Very clean and comfortable room with sea view. The beach is directly in front of the hotel. This place is great for relaxing in the sun, with sun beds provided for free. Additionally there is a shuttle service to Havanna for day trips. The food is plentiful of choice for Cuban standards and always fresh. This place can be recommended without any hesitation. Loved to stay there!

  • Stayed: March 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
14  Thank Lutz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 4, 2015

We (2 couples and myself) finally decided on this hotel after reading the previous reviews. Our flight was delayed for 3 hours and we ended up getting there after almost a 2-hour bus ride in the wee hours of the morning. Check-in was quick, it was 3am after all! The lobby area consisted the front desk and adjoining to that a bar was dimly-lit and with natural air-conditioning. There were two desks to the other side where the tour operators had their representatives sited. Between the bar and these desks was the entrance to the main dining area.
All 3 rooms given to us had similar configuration, except mine came with a queen while the couples had 2 twin-beds. The spacious room came with a window air-conditioner, a bar fridge, 2 side tables, an arm chair and table, and a dressing-table chair, and cable TV. No tea/coffee making equipment. The closet had loads of hangers and a fee-based safe. The ensuite consisted of a tub/shower, toilet and sink. Only amenities provided was two generous cakes of soap, two bath gels and 4 bath towels and a floor mat. Though fairly clean, the finishing and condition of everything left much to be desired. The window air conditioner was very noisy, there was no remote for the TV, the water pressure was very low and the shower really needed replacement badly. The same went for the 4 pillows mattress as well. It was nice to have a walk-out balcony, but even the 2 plastic chairs were sorely dated.
There were quite a number of facilities available: table tennis, etc. but even the pool was in poor condition. The best part is the hotel is located on the beach, and though not pristine, it was a nice beach.
Food and drink though plentiful, was of poor quality. Though I appreciate the fact this was a third (or 4th?) world country, but I have to review this 3 star against all other 3 star facilities. Even most of the friendly and helpful (!) staff couldn't mitigate the deplorable condition. Neither could the location of the hotel which is about a 20 minute bus ride to Old Havana help much but for me to rate it so lowly.

  • Stayed: April 2015, travelled with friends
    • Cleanliness
    • Service
5  Thank S-Voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 24, 2015

We stayed at this resort over Easter. Its Cuba so do not expect very high standards. The things that we did not like at this resort, did not ruin the vacation for us.

PROS
Great Proximity to Havana
Free shuttle that goes into Havana at 9:30 am and 2:30pm
Vacation was a decent price
The beach
Sailing included in all inclusive price
The clean rooms and new towels daily
Newly renovated bathroom, no mold
Entertainment - music at dinner
-ballet at the pool at night
-salsa lesson at the pool
PS : The condiments are not on display. They are there in the back. You just have to ASK!


CONS
Food was very bland but there was always an option. A lot of options actually
Staff - Bar lady was charging 3CUC for beer instead of 1CUC
- The gift shop staff were rude, especially the lady
Hotel Beds are very old and uncomfortable ( as per boyfriend, I slept like a baby)
Flies in the buffet area (but then again its a tropical country)
Noisy mornings - get a room that does not face the courtyard. Excursion buses are super loud when they pick up people early in the morning.


Would we go back to this resort? ABSOLUTELY! . Havana was great! We walked so much. Get the 9:30am shuttle cause later in the day its too hot. Havana is decaying yet so beautiful and full of culture. Make sure you always carry toilet paper when in the city because they do not give you much and they charge for # 1 and #2.

Have fun!

Room Tip: We stayed in Room 320. Bathroom is new, no mold.
  • Stayed: April 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
15  Thank 2606Traveling101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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