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Hotel Sercotel Paseo Habana
Ranked #54 of 80 Hotels in Havana
Reviewed 12 January 2012

We stayed here in total 4days, first and last leg of our 11 days trip. First the pros;
The hotel is located in a quiet and good neighbourhood with nice small houses that lines its ave.Its is a good average priced hotel that comes with fairly clean rooms and good hot water pressure shower. Though it isn't walking distance from old town and centro, a cab costs about 5 cuc, it is walkable to Hotel Nacional abt 20 mins.Breakfast is really minimal but sufficent for a light eater like me but has good coffee. Now the cons,if you are on the lower floors you may get awaken in the night by the loud dripping noise on the ac from the floor right above.That can really keep you from sleeping which was what happened to me until I found a quick fix of throwing a towel over it to muffle the noise.A/c has a humming noise like in all places in cuba.Helpful and polite staff.Overall a very decent place to sleep off the fatigue after a full day exploring

  • Stayed: December 2011, travelled as a couple
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7  Thank Bambou971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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78 - 84 of 240 reviews

Reviewed 19 December 2011

The rooms were clean as people have written earlier and the cleaning ladies really did a great job! The breakfast was a bit poor... toast, eggs and ham every morning and some fruit/juice. The coffey was good :)

The location wasn't so good. From the hotel review I understood that it is located "near to everything" but it really wasn't. We had to take a taxi to the city almost everyday. Few times we walked there but it took a long time. The nearest beach was quite a far away (almost 20 km) so if you want to go to the beach too I would recommend you to take a hotel at least from the old town (it decreases the distance with few kilometres).

Some complains about the hotel:
My boyfriend got very ill during the trip (an ameba from the water) and he neeed water during the night time. Well... the receptionist just told me that there is no place in the hotel to get water during the night time and I have to go out to find some water. (The hotel restaurant was closed) I think this was very bad service... hotels should absolutely have some water to sell during the night time too!

Also most of the receptionists didn't speak english at all and in the breakfast the workers english was even worse.

This is a OK hotel for people that are happy with a clean room, but don't need much more.

  • Stayed: December 2011, travelled as a couple
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4  Thank Milla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2011

Hotel Habana Paseo
is a Fairly New Hotel located in a Quiet Residencial Zone of Havana,its a basic Hotel yet Comfortable and One of the Best 2-3 star Hotek Category in Havana

Check In: Check In was very slow due to a Guest complaining about Problems in his Room at 11pm and The front desk trying to fix it best the could.The Receptionist was friendly and checked me in promptly.She directed me to the elevators,but there was no one to help out with my luggage which would of been nice after a long day of Travel.The lobby was on the small size but tastefully decorated with lots of Comfortable rocking chairs.All the Public areas of the Hotel had a nice turn of the century feel to it.

The Room:
My Room located on the 3rd floor was spacious simply furnished but everything was very new.It Had two double beds,A Desk, CableTV and Tall Windows with a Nice View of Havana. The Bathroom was also pretty Big with Good Water Pressure and Hot water.My only disapointment was the fact they had no towels and when requested some from the front desk I was informed that they didnt have any because their Laundry service was out of order which I found quite odd for a Hotel,Then again this is Cuba

Restaurant/Bar:
The Hotel included free breakfast,which turned out to be OK but Got boring quick as it was always the same. Toast,Eggs,Juice and Coffee. Their Menu was also very limited for Lunch/Dinner but the food was tasty and cheap. Most meals were 4 Dollars or Less.
The Bar served decent cheap drinks.They had all the Basic cocktails and about 4 types of beers.

Staff:The staff was the best part of the Hotel,They were always friendly and willing to help.Tipping increased the Good service and all my needs were met.

Overall I feel I got a Good Value for 33 cuc a Night,Then again Im not one of these tourist That pay dirt cheap prices for packages and expect 5 star resort service at a Basic Hotel. If Youre looking for a place to be Pampered,To eat gourmet food and to have someone at your beck and call 24/7 this is definatly not the place for you.If Youre Looking for Good service on a Basic level.This Hotel is on the top of the list.

Room Tip: When ever you can leave small tips to the Hotel Staff and you get even better service
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  • Stayed: December 2011, travelled solo
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6  Thank Jc22ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2011

This hotel is build recently. Very clean, hot water, . I have gone to cuba many times. I had stayed in many hotels . One the best clean places to stay. As a canadian i advise anyone traveling to havana to stay at hotel passeo. Prices are good also. The hotel is also located in a very good area. . 5min from the center of havana. Best part of this hotel is that there is a hospital located not far. If case you need it.
Have fun.

  • Stayed: October 2011, travelled solo
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5  Thank JOE K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2011

I do not know why this hotel has such a high ranking on Tripadvisor. The rooms are OK and clean but the breakfast is the worst we got in the whole of Cuba (two slices of toast with scrambles egg and two little parts of fruit). The staff is also not very helpfull. One day we did not get new towels. When we complained at the reception, she said that there were no clean towels because the laundry factory did not delivered towels. So we had no towels (not acceptable for the price of 50 USD a room). There must be better deals in Havana!

Room Tip: Ask for a room on the top floor because otherwise you get the water of the airco from the room above...
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  • Stayed: November 2011, travelled as a couple
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8  Thank JanPaul11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2011

great new hotel....rooms are clean but be careful with the bar tender...kind of a jerk

  • Stayed: March 2011, travelled with friends
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6  Thank 155032Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2011

The staff was friendly and the hotel was clean and safe. Rooms were a bit sparse, but I think it's par for the course in Cuba. Everything was clean and new, as the hotel was only a few months old.

The hotel is well-situated in Vedado, which is a quieter, more residential area. Beautiful houses all around. A pleasant and safe (even at night) 15 minute walk to restaurants and bars on Avenida 23 starting around Calle G and extending to the Malecon.

  • Stayed: January 2011, travelled on business
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8  Thank beso14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sercotel Paseo Habana

Address: Calle 17 esq. a A, Vedado | Plaza de la Revolución, Havana 10400, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #54 of 80 Hotels in Havana
Price Range: $77 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sercotel Paseo Habana 3*
Number of rooms: 30
Official Description (provided by the hotel):
Located in Vedado area, this place stands out as a downtown hotel but at the same time it is intimate with possibilities of quick access to the social and cultural life of the capital. As its name implies, it is very close to Paseo, an important city avenue. Remarkable theaters like Mella and Trianon, night clubs, shop and health care centers are in the surrounding area. Competent services and hospitality will make you feel at home at Habana Paseo hotel. Facilities: 30 air-conditioned rooms, with private bathroom, satellite TV, telephone and safety deposit box. 3 rooms are specially designed for disabled guests. Others: restaurant, cafeteria and meeting room. ... more   less 
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