The check-in process was smooth. The Bellboy assisted us with our luggage. The room was large and clean. The Director of Housekeeping was waiting for us in the room to welcome us. She gave us two bathrobes and asked if we needed anything. We thanked her and she left the room. Nice amenities were placed in the room along with a welcome card. The bathroom was old and outdated, with very weak maintenance issues. The water in the toilet ran all the time and there was no hot water in the shower.
The next day, we woke up to the same issues in the bathroom (running toilets and no hot water). We went for breakfast. The staff was very nice but breakfast was really poor (one coffee, white toast, one mini croissant).
Later on our way back to the hotel, we asked the agent if the hotel had been able to fix the water problem. She was very surprised as she had thought that the problem had already been solved. She offered to move us to a different hotel in the city, which we declined as we were leaving the following day
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- Also Known As:
- Hostal Beltran De Santa Cruz Hotel Havana