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“Julio, Emi, Leslie, Yusi and Emillio were awesome! Cuba was pretty good too!” 4 of 5 bubbles
Review of Melia Las Americas

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Melia Las Americas
Ranked #5 of 62 Hotels in Varadero
Certificate of Excellence
Kitchener
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Julio, Emi, Leslie, Yusi and Emillio were awesome! Cuba was pretty good too!”
4 of 5 bubbles Reviewed 25 May 2012

Just got back from Melia Las Americas May 23 and I have to say if your looking for a great place to vacation this is it. The staff alone made this trip amazing. The entertainers Julio and Emi were truly wonderful and the lobby bar staff Leslie, Yusi and Emillio were so welcoming and awesome that I feel I have made new friends that I can't wait to go back to visit.

I would highly recommend this hotel and I hope that their employers know how special these people are!

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ChristineKitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 4 June 2012
Hello,

Thank you for your review. We are very happy that you enjoyed our hotel, specially because Julio, Emi, Leslie, Yusi and Emillio

Thanks for recommend our hotel among your friends

Looking forward to see you down here soon

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (928)
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English first
Brantford, Canada
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 23 May 2012

We were married on May 17th at 4:00 in the gazebo. There were 17 people in our party. It was beautiful. Special note to anyone considering getting married in Cuba. You need to write your own vows. It is not the same as canada. There is no repeat after me. So that made for an awkward moment. \
Most of the staff were exceptional. They upgraded our room to a suite that was enormous with a king size bed. Very nice gesture. Our personal favourites were Raul (best bartender ever! located at the bar by the theatre) He even gave me the secret recipe for his mojito's. Nobody makes them like he does. Frankie, Anita and Sam are fantastic entertainment staff. They went out of their way to make sure that we had fun. Odalys was the housekeeper for 3 of our rooms, she went out of her way for us many times.
Over all the resort is stunning, It is very well kept and maintained. On our bus ride back to the airport we had to stop at many hotels along the way. I can sincerely say that Melia Las americas is the most beautiful, all of the others just look run down in comparison.
It was well worth the money and we hope to visit again for our first year anniversary.

Room Tip: Corner suites are full of light, 3/4 of the room is all windows floor to ceiling. They do not have p...
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  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Laurie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 4 June 2012
Hello

We are so happy that you enjoyed our hotel while you celebrated this special moment


Looking forward to see you here celebrating your first anniversary

Regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
1 review
5 of 5 bubbles Reviewed 23 May 2012

Our expectations of a 5-star hotel have been filled: Melia Las Americas is very well maintained, clean and refurbished, with good management. The staff is courteous, smiling and very friendly. We were delighted by the special attentions we received throughout our stay. The hotel is large with room for everyone in the common areas. Our room had a spectacular view of the beach, the golf course and sunset. All facilities in the room worked well. We appreciated the great concern of cleanliness of housekeeping. The enthusiasm of the animation team and the talent of artists who work for the hotel stand out: a group of Cuban music at the beach, jazz pianist in the lobby; dance show every night; talented magician; etc. We were charmed by the gardens, the azure blue sea and the beach. There are enough chairs and palapas on the beach and around the three pools. The main menu of the buffet caters for all tastes and offers a variety of quality food compared to other hotels in Cuba. We enjoyed the a la carte restaurants (Japanese and French in particular) as well as the many small terraces where you can order a drink or eat. We found something special to do every day in addition to the wide variety of activities offered by the hotel. Our two favorite : Watching the sunset while sipping a dry martini on the terrace of the beautiful Dupont Mansion (adjacent to the hotel) and go around the shops and restaurants of downtown Varadero in an old convertible Cadillac taxi from the 50's (15 minutes by taxi). If you are missing something, please ask the customer service that will ensure your stay is memorable and unique. For all these reasons, we strongly recommend the Melia Las Americas.

Room Tip: Most rooms in the main building have a great view on the ocean and on the golf course. For maximum p...
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 5 June 2012
Hello

Thank you for your review. We are very happy that you enjoyed our hotel specially because our friendly staff, the enthusiasm of the animation team and the talent of artists who work in the

I look forward to seeing you back soon sipping a mojito in our hotel and a dry martini on the terrace of the beautiful Dupont Mansion

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
1 review
4 of 5 bubbles Reviewed 21 May 2012

My husband and I stayed at this resort from May 5th-12th 2012. We have vacationed many times in the Caribbean including Mexico, Domincian Republic and Jamaica and decided to give Cuba a try. Since we were celebrating our anniversary I contacted the resort prior to departure. They upgraded our room to a bungalow suite and had chocolates and champagne in the room upon our arrival. Although our room was very spacious and clean the decor and amenities were definitely not at a 5 star standard compared to other resorts we have stayed at.

The ocean was beautiful. If you are not an early riser you can definitely find a nice spot on the beach in the afternoon. The pools were also very nice and clean. There are pool mats you can use at no charge. If you are used to service by the pool and beach do not expect it at this resort, however the bars are nearby!

For the most part we were disappointed in the friendliness of staff at the resort. We definitely tip well to those who provide friendly service however many staff did not seem to enjoy their jobs. In our observation we noticed guests who spoke Spanish received better service. There were however a few staff who left a positive impression...Rahul at the pool bar provided exceptional service. He was friendly, made lovely cocktails and was very sociable. Irmina also provided great service. The "show man" Julio always had a smile on his face and gave us a good laugh! Frankie, the entertainment assistant manager, was a pleasure to be around. Frankie went out of his way to make sure we were happy with all aspects of the resort. He was genuinely interested in us and shared lots of Cuban history with us. Anabel at the beach bar was also very happy to serve us.

My husband and I took at day trip into Havana and would definitely recommend making the trip there!

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank hansmae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 5 June 2012
Hello

Thank you for your review.

Regarding your comments about our personnel, we analysed it with their Heads of Department and corrective actions have been taken to guarantee that the quality of their service excels the first-rated one provided by our Hotel chain.

We hope to have the opportunity to welcome you back to the Melia Las Americas in the future when we will do our utmost to ensure that you have a very enjoyable stay.

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 19 May 2012

We arrived back from Cuba May 14. This was our first time in Cuba, but we have stayed in many all inclusives in Mexico and once in Dominican. We stay in 4.5 or 5 star resorts , so we will be comparing this one to those. Overall, the resort is great and we would go back.

The beach is beautiful, the nicest we have been to. Calm , clear water, nice white sand, and lots of palapas with chairs. You do have to go early if you want a palapa on the beach. There are plenty of chairs, just the palapas fill up quickly.

The food was very good. The buffet always had a good selection of tasty food, the lunch grill restuarant on the beach was very good, the bar/burger place was good (all we had was burgers and potato chips there), and the 24 hour cafe/bar had the same menu as room service, so you'd never starve. The A la cartes were good as well. . We tried all the a la cartes but the Seafood one, and they were all good. The International was our favourite, with the quartet playing music, but all of them were good.

The rooms were nice. Ours had a balcony facing the pool and the ocean. The room was always cleaned during the day.The stocking of the room fridge was poor. The first day we had 2 beer, 1 pop , and 1 juice ...no water. We went down to the desk and asked for water and they told us to go to the 24 hour cafe/bar to get some. which we did . Every day after that we got 1 juice , 1 pop, and 1 water. Near the end of our stay , they didn't give us water again , so we went to the bar/cafe and they said they only gave water to the golfers, that we had to call room service for water. We went back to the room, and called room service, and they told us to go the cafe for water. We explained what the cafe had told us, and they said they couldn't bring us water until later in the day, and go back to the cafe. So , down we went to the cafe again, who yes, once again, told us to go through room service for water. We told the girl at the cafe that this was our fourth try to get a bottle of water , so she called someone, and shortly after gave us one small individual bottle, not the bigger ones that they leave in the room. It kept us going until they delivered some to the room later in the day. During the hours when the restaurants are open you always can get a glass of water to drink, its just the mornings when you want to brush your teeth, or have some water in your room. We did ask at the desk and told the fellow there about our water dilema, and that we didn't want to complain or get anyone in trouble, we just wanted to know where to get water. He was apologetic about it, and said he would call room service himself and make sure there was a bottle in our room. The person who stocks the fridge did leave us a bottle later the day, so we did have water later that day.

The staff at the Melia were very friendly. We especially enjoyed Yania and Mercy at the buffet, and Abel at the bar lounge. They went out of their way to serve us, and always remembered us, and came and chatted. Ariel of the animation staff was also great. We tipped a lot there, and the staff was very appreciative, but we noticed many other people did not tip at all, and the staff still served them and were always pleasant. Some of the service is pretty slow but you're on vacation, so no biggy.

The lobby lounge always had piano music at night, the 24 hours bar had live music at night, and there were shows in the theatre at night, so there was always entertainment. There was also a band who played on the beach in the afternoon for bit. They were really good.

Comparing to Mexico..the property wasn't as nice as the ones in Mexico, the service is slower, and the food wasn't quite as good, but it was still really nice, and we felt very safe at all times, whether at the resort, or in the town of Varadero. The beach is the nicest we have been to. We would go back without hesitation.

One tip- do not call home from the hotel phones. If you call from your room, or from the phones by the lobby, its a rip off. They said it was 2.10 a minute to Canada. The first time I phoned they charged me 6.00 for a one minute call. The 2nd time they charged me 21.00 for under 3 minutes. If you go next door to the Plaza Americas, and go to the phone store on the 2nd floor, you can buy a calling card - 20 minutes for 20.00. There are phones right there for you to use it.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank CanadaVacationer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 5 June 2012
Hello

Thank you for your review. We are very happy that you enjoyed our Hotel because its beautiful beach, our food, rooms, but above all our friendly staff specially Yania and Mercy at the buffet, Abel at the bar lounge, Ariel of the animation staff

I look forward to welcoming you back soon.

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fredericton, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

Was at Melia Las Americas from May 1 - May 8
Prior to our first trip we constantly read other reviews of Melia Las Americas, noting all the good details and not so good details - especially the negative comments on the food. Since food is a individual preference we were not going to bother commenting but after the visit we changed our mind. Again its an individual thing but we found the buffet quite good - just pick out what you like and go from there. There was plenty to choose from but with typical buffets, was quite repetitive for each of the meals. The a la carte restaurants were bad to good. We found the Italian restaurant had very good service and excellent food. The seafood restaurant had the same good service but the food, to our taste, was disappointing, lobster very "mushy" (compared to east coast lobster). The International Restaurant was another story - extremely good service with excellent food and a fantastic atmosphere with the string music throughout the meal. Would recommend that one to everyone.
SERVICE - we found the service friendly, fast and very efficient at all venues - bars, grounds, front desks and the room maid. Special thanks to front bar: Annie, Emillio. Leslie. Pool Bar: Niuvis; Beach Bar: Amanda and the room maid room 2314 (sorry misplaced the name), Dining room - Mary who brightened our day with her big smile and welcome
ROOM: Not a bad room (Ocean View - 2nd floor) lots of room and a balcony. Water/beer replaced in fridge each day, room was very clean and all ready by 11am daily. Only one complaint was the two single beds together but not a big deal.
BEACH: Fantastic white powder sand and very well cared for. Enjoyed the few minute walk from the lobby to the beach. We enjoyed sitting on the veranda and just soaking up the view of the beach.
We did not take any side trips off the resort this year but will probably do that next year. Just wanted to relax and unwind which we succeeded in doing. Will we go back? Already planning next years trip

Room Tip: Book a Ocean View with balcony - well worth the little bit extra
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  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jim475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 5 June 2012
Hello:

Thank you for your review. We are very happy that you enjoyed our Hotel because the service provided by our friendly staff : at front bar: Annie, Emillio. Leslie. Pool Bar: Niuvis; Beach Bar: Amanda and the room maid( Yoleima) room 2314, Dining room - Mary

I look forward to welcoming you back soon.

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quebec City
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 11 May 2012

Great beach. The main pool was closed but there three other pools. Standard room was a large suite. Beautiful landscape. Excellent ``a la carte``restaurants. Buffet restaurant was one of the best we have eaten to. No problems to find chairs under a pallappa. Beautiful golf course included. Live music in the lobby after dinner. Staff very helpful and always smiling. We will go back!

Room Tip: chose a room in the bungalos
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  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pierre R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLAGeneralManager, General Manager at Melia Las Americas, responded to this review, 5 June 2012
Hello

Thank you for your review. We are very happy that you enjoyed our Hotel, its restaurants and the golf course neraby to the hotel

Concerning the pool, last summer, 2012 we renovated the main pool and nowadays it looks fantastic

I look forward to welcoming you back soon.

Kind regards

Stefano Sturni
General Manager
Meliá Las Américas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Las Americas

Property: Melia Las Americas
Address: | Playa de Las Américas, Varadero, Cuba
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Varadero
#4 Family Hotel in Varadero
#4 Luxury Hotel in Varadero
#5 Romantic Hotel in Varadero
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Melia Las Americas 5*
Number of rooms: 340
Official Description (provided by the hotel):
Meliá Las Américas is the premier Golf Resort in Cuba and it is also the only one with direct access to The Varadero Golf Club. Located on The Varadero Peninsula, a tropical paradise jutting into the clear waters of the Caribbean on Cuba’s northern coats. Poised between the beach and championship golf course, the 5-star hotel is an upscale all inclusive adults only (over 18 years). ... more   less 
Also Known As:
Melia Las Americas Hotel Varadero
Melia Hotel Varadero
Melia Hotel Las Americas
Melia Las Americas Varadero

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