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“great resort!”
Review of Barcelo Solymar

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Barcelo Solymar
Ranked #31 of 64 Hotels in Varadero
Charlottetown, Canada
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“great resort!”
Reviewed 23 July 2012

I went at the end of April for a week and I had a fantastic time! We were on the 2nd floor and had absolutely no issues with our room, we didnt get fresh room towels for I think a day or two but after talking to the maid we got them changed. Our fridge was always stocked, and we had great water pressure in the shower. I found that the sister resort which is more expensive, although it was visually better the buffet was not as good as ours, and after talking to multiple new friends who were staying there we learned that our room service was much better as well. There was always somewheres to go at night both on and off the resort, I wouldnt recommend this location to a family though. The group I went with was 3 twenty year old girls and there was even some moments we wished people would stop partying. It's definitely a good location for young adults looking to get away for a week! Great beaches and clubs off the resort too! Highly recommend this resort to others :)

Room Tip: anything other than the first floor!
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  • Stayed April 2012, travelled with friends
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Helpful?
4 Thank vanessa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Toronto
Level 5 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 July 2012

Started not the greatest, had to request a room change and wait a day which delayed our enjoyment of the beautiful weather. Once again we stayed at one of the bungalows and definitely recommend units on second floor, for some reason I find it better especially in building #35. Another disappointment was luck of mojitos which is one of the reasons I travel to Varadero other than the beach and beautiful weather. Overall the vacation was great after the accommodations were corrected and we managed to find some mojitos in Varadero outside the resort. Weather absolutely perfect, food as always nothing to complain about, love it love it love it.... so in conclusion I will definitely give a 4 out of 5.... definitely going back next year.

Room Tip: Bungalows most definitely. I prefer rooms on second floor in the building #35 or #27.
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  • Stayed July 2012, travelled as a couple
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Helpful?
4 Thank PrincesaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
watford herts
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2012

worst 2 weeks ever. i wasnt well caught a bug for 6 days doctor there said i probably caught it on flight. at first gave us a suite when it rained water poured thru roof. moved to hotel. very noisy people running up corridoors all night and banging on doors. never did anything about it. food in hotel was awful same every night. load of flies in dining room. people on reception very rude didnt want to know. reception was very dirty messy. only 1 lift was working. flight coming home was worse our tele screens not working no films for 9 hours. just about summed this holiday up most we have paid nd the worst even the woman who changed your money in hotel was rude. how come we had to pay £25 each for cuban visa people who stayed in different hotel didnt. and nothing was mentioned about you have to pay to leave cuba. please look into this as worst 2 weeks ever.

  • Stayed June 2012, travelled as a couple
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Helpful?
7 Thank bethanyWatfordHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Varadero hotels

Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 July 2012

This place was one of the best resorts in Varadero until the merger of Arenas Blancas, now Barcelo is worse than a 3 star hotel beside it. Service is terrible, they close the lobby bar at 10-11 and sometime they are not even there. They tell you to go to the other resort bar. Really?
Servie is terrible, food is also one of the worst I have ever had anywhere in Cuba.
Go to another resort if you can. I don't know what happened here.
3 years ago this was an amazing resort.

  • Stayed August 2011, travelled with friends
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Helpful?
5 Thank Milan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 July 2012

Was at this resort (on the Solymar side) from July 10-17. I would say that it was a mixed experience. The beach was lovely - beautiful views, water and always enough loungers and palapas. However, I found several basic services to be lacking. Over the course of our stay all but one elevator was out of order (Solymar is a large, four storey building with hundreds of guests), our air conditioning was tepid even at the highest setting (and was all but non existent in the buffet and lobby bar), The food in the buffet was terrible - bland and strange combinations like fried rice with potatoes mixed in and there were never enough serving utensils, which probably caused cross contamination and would have been terrible for guests with food allergies. The snack bar (which is very popular for lunch with all the beach and poolside people) was severely understaffed, making waiting time to even have our order taken upwards of 20-30 minutes (and there is no option for guests to order at the counter and do take away). We did have access to the Arenas Blancas which had a nicer atmosphere and a lovely bar/patio area. Overall though, I would not recommend this property.

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
6 Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloSmAb, General Manager at Barcelo Solymar, responded to this review, 19 July 2012
Dear Client,

we thank you for your recent stay at Barcelo Solymar Arenas Blancas. Regarding your comments, we have two elevators in the main building, which it has 4 floors. In september will be recieved 4 new elevators. in the buffet restaurant we offer in every service, 4 types of meat, 2 fishes, burguers, sausages accompanied by different rices, potatoes and vegetables. Also we have a pasta show cooking with home made pizza. For the evening we offer as well 5 Rest. a la carte.
At he snack bar in Solymar, we have table service and if the client requests it is possible to take it away.

kind regards

Rafael Rosselló
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2012

I stayed here with 2 friends for 4 nights in July 2012. The weather was fantastic and the beaches gorgeous.

We checked into the hotel and moved to the other side of the resort which wasn't a problem. The receptions were not interested and very casual in acknowleding us to check in etc. We were told our room wasn't ready to go and have some lunch before the restaurant closes at 3pm, room avail at 4pm. Get back to reception for 4pm room still not ready 5 more mins. 3 people staying in the room we were issed 2 room keys and told absolutely no information about the resort, get to the room no idea how we are to get an outside line to make a call, no internet cards the whole time we were there.

Once we get into the room - one light workd, to change the channels on the tv we had to do so manually, the floor was disgustingly dirty. I managed to find someone's contact lense near my bed on the floor which remained flithly the whole time.

We found most of the waiters/waitress useless except for the ocassional 2 or 3 that were very friendly and great at their jobs.

Food was fine - enough to please all sorts.

Definately going to be visiting Cuba again just not Varadero with the all inclusive resorts.

Room Tip: We were on the 3rd floor facing the main road which was nice and quiet and away from the pool and fa...
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nadsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarceloSmAb, General Manager at Barcelo Solymar, responded to this review, 19 July 2012
Dear client,

wue thank you for your stay and your comments in tripadvisor, which it gives us a good feeback and help us to improve our services.
Regarding the check-in, when the client arrives gets the bracelet and can use all the services at the resort. The rest. closes at 03.00 pm but we have the snack available at the main pool. The check-in in the room is at 04.00 pm but normally if we have availability the client enters before.
Normally by the check-in we explain the basic information and also we have an internal tv channel explaining all facilities from the resort.

We thank you for your comments about food and I will pass your comments regarding the staff to the FB department.

kind regards

Rafael Rosselló
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 July 2012

Our first time to Cuba but not the last. Two weeks next winter.

We had a great oceanview from the fourth floor. Rooms are dated but adequate. Flat screen tv was a nice touch and CTV on one channel for us Canucks.

Food was - okay. Not as bad as we planned for. Then again we never ate at the resort for supper. We tried different places downtown every evening.

With the exception of the front desk, service was outstanding. Very helpful and friendly staff. Is this a party place? Yeah, I guess it is and unfortunately the loud rowdy ones are young Canadians. I wasn't very proud of them.

Location : first big resort at the edge of town. You couldn't ask for better. Beautiful beach. Go to Havana for the day/ evening. Wonderful history and great people.

Thank you again Barcelo management. See you again this winter!

  • Stayed April 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bareus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Barcelo Solymar

Property: Barcelo Solymar
Address: Carretera Las Americas, Km. 3, Varadero 42200, Cuba (Formerly Barcelo Solymar Arenas Blancas Resort)
Phone Number:
Region: Caribbean > Cuba > Matanzas Province > Varadero
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Top resorts Hotel in Varadero
#23 Luxury Hotel in Varadero
#25 On the Beach Hotel in Varadero
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Barcelo Solymar 4.5*
Number of rooms: 883
Official Description (provided by the hotel):
The hotel Barceló Solymar stands right on the sea front of the top spot of Varadero beach, Cuba's best-known tourist destination. With a privileged setting just a few metres from the city centre, this exclusive resort, surrounded by beautiful gardens, offers a wide variety of services characterised by the excellent Barceló All-Inclusive program. Highly recommended for families, couples and those who enjoy diving and water activities in general. Guests at the Barceló Solymar and Barceló Arenas Blancas hotels can enjoy the facilities at either hotel. ... more   less 
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Also Known As:
Barcelo Hotel Solymar
Barcelo Hotel Varadero
Barcelo Solymar Cuba
Barcelo Solymar Hotel Cuba
Barcelo Solymar Beach Resort
Barcelo Solymar Varadero Cuba
Barcelo Sol y Mar

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